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  2. Stephen James
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Stephen James

Opens tomorrow at 9:00am
493 Norwood Road West Norwood, SE27 9DJ
Stephen James hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Stephen James does have 122 reviews, with an average score of 4.7/5 If you're looking to sell in Norbury, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Galloways - West Norwood and Pedder - West Norwood. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:30am - 4:00pm
  • Sunday Closed
View all details

Stephen James Reviews (122)

Have you used this agent?
  1. 89% 5/5 Stars
  2. 4% 4/5 Stars
  3. 0% 3/5 Stars
  4. 0% 2/5 Stars
  5. 7% 1/5 Stars

K T.

5/5 Stars
Arjan is excellent, extremely helpful and supportive for prospective tenants. He gives great insights about properties and areas and goes out of his way to make the whole process as efficient as possible. Really great communication all throughout, super transparent and accommodating. Highly recommend and grateful for his help in the process!... Read more
9th Feb 2024 (20 days ago)

K Martin

1/5 Stars
This letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with the tenancy agreement arriving just one week before I moved in, forcing me to sign a "Deed of Surrender" (I was led to believe it was a 12-month new contract via the existing flatmate who had gotten his information from the agent). When I raised concerns, the agent admitted it was a bad deal to take on responsibility for anything that had gone on with a prior flatmate, but offered no alternatives. Emails in one thread are typically answered by different agents, and phone calls vanish into an off-site messaging black hole. Even after I moved out, getting my deposit back was irregular. After a second email asking when it would be returned, I was told it should've been returned via the new flatmate (a stranger!), who didn't even have my account details. This is not standard practice, it's a recipe for disaster! How are you supposed to enforce getting your deposit back from a new tenant if they dispute they already sent it? If you pay your deposit into a Govt. Protection Scheme via an agent, it should be returned that way. Instead, this agent feels it is "problematic" to treat me as an individual tenant with my own rights and so prefers to wash their hands of it. The new flatmate is left feeling the same. UK law doesn't help flatmates moving in with existing tenants under one umbrella agreement, but the treatment I experienced felt demoralising. It was my first time in such an arrangement and an agent knowing this should provide support. If you value clear communication, tenant support and basic professionalism, avoid this agency.... Read more
30th Jan 2024 (30 days ago)

L Wilford

5/5 Stars
Highly recommend Northwood when selling a property. Duncan and Stuart cannot do more to help. We were messed around by a potential purchaser for four months (see review below!) but Duncan and Stuart swiftly helped get the property back on the market and sold to the right person!... Read more
29th Dec 2023 (9 weeks ago)

D Lee

5/5 Stars
I used Northwoods as a buyer of a property. Duncan was responsive, professional and personable throughout the process. It's clear the team have a lot of experience in the local area and pride themselves on it. I've got plenty of good advice which I'll be using going forwards in my new property!... Read more
12th Dec 2023 (11 weeks ago)

H Luc

5/5 Stars
Arjan has been very helpful and kind respectful and very support. He is knowledgable in his job so easy for us to follow. Even us as private landlord in need of renting finding the experience pleasant. He is easy to be contacted whenever we need to and on hand to give us the guidance we need prompt. We would recommend this branch letting service to anyone.... Read more
8th Dec 2023 (12 weeks ago)

T Plaice

5/5 Stars
A great and professional assistance from Arjan.... Read more
13th Nov 2023 (15 weeks ago)

C Randall

1/5 Stars
The manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.... Read more
11th Nov 2023 (16 weeks ago)

M Owusu

5/5 Stars
We all know finding a place is not easy but everything went on smoothly with the help of Arjan. His professionalism is 10/10... Read more
28th Sep 2023 (22 weeks ago)

K Elliott-weare

5/5 Stars
We dealt with arjan predominantly in trying to source the right tenant for our property, he was very polite and dedicated to finding the right tenant for the property as we had an awful tenant before so having spoken to the Lettings manager at this company we decided to instruct them and in next to no time arjan found us exactly what we were looking for, very grateful indeed... Read more
19th Jul 2023 (7 mo. ago)

H Cooper

5/5 Stars
Not all heroes wear capes… sometimes they wear suits and shoes (like Arjan!). We found a rental property that we fell in love with and Arjan gave us ample time to look around. He knew the answer to every question we had about the flat and Arjan helped us to get our application over the line so we could secure the property. He was incredibly responsive to any further queries we had and we never had to wait long for an answer. This is my first time renting and Arjan was reassuring throughout.... Read more
28th Jun 2023 (8 mo. ago)

S Ramasamy

5/5 Stars
Good service and highly recommended.... Read more
31st May 2023 (8 mo. ago)

E Smile

5/5 Stars
Very good service, clear communications, understandable, professional way of dealing, Over all very helpful, i really recommend this agency for everyone.... Read more
30th May 2023 (8 mo. ago)

D Ramasamy

5/5 Stars
I had a great experience renting with the team. Their customer service was top-notch and helpful with any questions or concerns i had . I highly recommend their services.... Read more
30th May 2023 (8 mo. ago)


5/5 Stars
Very professional service and supportive letting agent.Always willing to help and provide all information needed. Agency you can trust. Thank you Arjan... Read more
20th May 2023 (9 mo. ago)


5/5 Stars
I had a great experience renting with Arjan and the team. Their customer service was top-notch - always responsive and helpful with any questions or concerns I had. The rental process was smooth and efficient, and I felt well-informed throughout. I highly recommend their services.... Read more
21st Apr 2023 (10 mo. ago)

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More agents nearby

  • Galloways - West Norwood Logo
    Galloways - West Norwood 0.10 mi away
  • Oaks Estate Agents Logo
    Oaks Estate Agents 0.35 mi away
  • Moving Inn Logo
    Moving Inn 0.55 mi away
See more agents in Norbury

More Stephen James branches

  • Stephen James 7.53 mi away
See all Stephen James branches

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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