I have just bought my house with Sue Bridges, very impressed with the quality of service from Alison and Sue. I was kept up to date with exactly what was going on, with quick returns on emails and by phone. Professional and friendly service, would definitely recommend????... Read more
Buyer
11th Oct 2023 (1 year ago)
G Hargreaves
We couldn't have asked for more efficient or personal service. Nothing is too much trouble and every single member of the team we have dealt with has been polite, professional and made selling our house as hassle-free as possible. A special mention to Emma and Elly for always going the extra mile. Thank you!... Read more
Seller
9th Feb 2022 (2 years ago)
J Drake
Entwisle Green exceeded expectations and achieved six offers on my house, with several above the asking price. Friendly and professional with an excellent knowledge of the local market. Recommended.... Read more
Seller
31st Jan 2022 (3 years ago)
M Cowgill
We used Entwistle Green because they've been in this business for ever, they know the market and provided us with confidence that the valuation and how they were going to market our property was spot on. Yes ours was an expensive property, but don't be fooled by the perceived "go-to" agents with the glossy brochures, large % selling fees and over valuations to suck you in. Entwistle Green sold ours within a few weeks with no hassle or stress. Give them a go, no matter how big or small your property, you'll get the same service and attention.... Read more
Seller
26th Jan 2022 (3 years ago)
E Wilson
I highly recommend Entwistle Green Estate Agent, everyone I dealt with was professional and above and beyond helpful, especially Chelsi. We were selling a flat at a distance from where we live so this created extra difficulties which Chelsi and the rest of the team dealt with brilliantly. A massive thank you to you all.... Read more
Seller
7th Jan 2022 (3 years ago)
J Wallace
Wow! What a team. Their exceptional attention to detail, knowledge, and response to queries was handled with professionalism and friendliness. They made the whole process as seamless as possible. Highly recommended. Chelsie and Ellie were WONDERFUL. A big thank you all round. We would highly recommend them.... Read more
27th Nov 2021 (3 years ago)
Wackyroberto
Absolutely rubbish! Currently rent and have had issues with the property that we live in for about 3 years now. After making time after time contact with this office and property management and not even getting call backs from them, leaves me with no choice but to air my views. Being told landlord is looking into it and etc,etc... Just be weary of renting from these lot as they don't get back to you. And problems with properties don't get fixed!... Read more
Tenant
8th Oct 2021 (3 years ago)
R Thistlethwaite
Great from start to finish. Elly was very helpful and informative when booking our free valuation. All staff have been professional and lovely. Thank you for all your help. I will definitely be back in the future!... Read more
7th Sep 2021 (3 years ago)
B Tommo

I hardly ever leave reviews but I have to in this case. Whatever response underneath from ‘customer services’ to try and belittle any claims completely proves this company is not customer centric… the customer is always right.
Flying or maybe gliding down from their decent reputation of yesteryear in the local area, the company is a shadow of its former self.
Expensive, outdated, young inexperienced staff, surrounded by senior staff who you just get the impression from that they can’t be bothered. Still hiding behind the current health situation as an excuse for not doing anything. Although they admit that this has had an impact to their service they were quite happy to take the FULL monthly fees regardless.
Paid for full management service over 2 years. Regrettably I was far too busy to monitor. What I was left with was the dirtiest tenant who caused no end of mess to my property. 1 propery check in two years blamed on the pandemic, however I was able and expected to sort gas certs and repairs without any hassle.
You can never get through to Lettings by phone. They are seriously understaffed as the only excuse is , sorry I was out on visits. Otherwise it’s a call to some Preston call ‘office’ that basically take messages.
They are quick to take your money but offer absolutely nothing in terms of ‘management’ they claim to offer. I have countless emails recently with my bad tenants email address included , so tenants..GDPR is not of their concern.
I wouldn’t use this tin pot outfit if they were the last letting agency on the planet. I could go on and on with this review. It will not be long until this company lags behind the more personal letting agency’s with cheaper fees that are cropping up.
AVOID unless of course you are a dirty tenant who cannot look after a house safe in the fact that Entwistle Green will be oblivious to it and on the report photos you do get, are of poor quality and cannot enlarge so your landlord will never know. I feel absolutely gutted that I wasted money on the ‘Full Management’ service.
Understaffed, under enthused and won’t be around in Lancaster for much longer that I can be certain.... Read more
Landlord
6th Sep 2021 (3 years ago)
L Howe
We used Entwistle Green for the sale of our first home. Throughout the whole process, they were exceptional. Their professionalism was excellent, and the support they offered throughout was of the highest standard. I can’t recommend them enough.... Read more
Seller
24th Jun 2021 (3 years ago)
H Lawrenson
The sale took 5 months to go through, it was very stressful with solicitors on many occasions but Kim was patient getting the updates we needed and was very approachable throughout. Thank you so much!... Read more
Seller
29th May 2021 (3 years ago)
D Magnus
The Lancaster branch dealt with my recent purchase and I can’t rate them highly enough. Fantastic communication from Kim who worked extremely hard to get us to completion. Very professional service, reliable and hard working team. Highly recommended.... Read more
Buyer
27th May 2021 (3 years ago)
A Lockwood
I thoroughly recommend Entwistle Green Lancaster. They, for the second time, have shown such professionalism, kindness and care with the sale of my house. Even when obviously very busy they take time to listen and explain what is happening. I would go nowhere else. They have been brilliant.... Read more
Seller
23rd May 2021 (3 years ago)
G Carr
We bought our house through Entwistle Green Lancaster. Very professional and honest while viewing the property and answered any follow up questions with ease.
After deciding to purchase the house, the vendors unfortunately opted a legal firm who will remain unnamed. Long story short Entwistle Green (Kim) went above and beyond to help chase up, pester and eventually get the sale through. Ever professional and understanding with us despite the odd rant as you can imagine.
A great big thanks from us for finding and help buying our new home. If not for you we'd still be waiting now!... Read more
Buyer
24th Apr 2021 (3 years ago)
E Riley
I highly recommend Entwistle Green Lancaster and would definitely use them again in the future.
Kim and her team were extremely helpful especially at this difficult time (COVID-19). They answered all my calls and questions making the whole process of selling my home less stressful.
Great service, thanks guys.... Read more
Seller
13th Feb 2021 (3 years ago)
N Bryan
Kimberley Howarth dealt with our sale, she kept us fully informed, replied promptly to any enquires we had and even going the extra mile to deal with problems. Her manner was friendly and approachable. We cannot praise her enough.
Nevea and David Bryan... Read more
Seller
11th Feb 2021 (3 years ago)
C Baker
When we were struggling to find a place to rent in the Lancaster area, Entwistle Green and in particular Olivia Taylor was amazing from start to finish in finding me a house. Since the process started she has been on the ball, and the customer service has been nothing short of brilliant. Thank you Oliva :)... Read more
Tenant
27th Jan 2021 (4 years ago)
tenaj51
We had the very best service from Kim at Entwistle Green. We were at the top of a long chain and there were many problems along the way. But Kim kept us informed, looked after our interests, fought our corner, made many phone calls and heped us to stay positive at all times. We would definitely recommend Entwistle Green to anyone thinking of moving house.... Read more
20th Nov 2020 (4 years ago)
L Murdock
Fantastic service. I enquired online late last night and this morning the call came. By this afternoon I had a place agreed and ready to move into. Can't thank them enough after getting pretty desperate for a place. Olivia was great. A credit to the company. Thanks again... Read more
Tenant
11th Nov 2020 (4 years ago)
M Porter
As a company Entwistle Green have been exemplary in their dealings - I have been continually impressed by their commitment to customers/tenants/prospective tenants. I predominantly dealt with Olivia Taylor who was absolutely fantastic. She was always very professional and knowledgeable, which helped me through the application process; while maintaining an understanding and personable manner which made my letting experience as pleasurable and exciting as possible. Thank you all very very much.... Read more
Landlord
22nd Oct 2020 (4 years ago)
C Neary
I've only just started looking as a first time buyer, but the team have so far been professional yet friendly. I feel very comfortable with them.... Read more
26th Aug 2020 (4 years ago)
P Maloney
Kimberley Howarth dealt with the sale of my property. She was very effecient and acted promptly to help the sale proceed. She always phoned me back when she said she would, keeping me updated every step of the way.... Read more
Seller
25th Aug 2020 (4 years ago)
A Poulter
Can we express our thanks for the sterling work you have put into making the sale of our cottage happen. It was a long journey with a sprint finish, but we finally have the keys to our new property. At times it was very stressful but your assurance and confidence always shone through.
Although not in your remit you helped us immensely with the purchase as well even though that was with a different agent.
I think one or two solicitors could learn a lesson in customer service from you !
All the Best... Read more
Seller
11th Mar 2020 (4 years ago)
V Lowery
We bought a house from one of their clients. They didn't seem very interested in selling to us, at one point didn't tell us that an offer had been accepted. When I went in the office to enquire they looked at me as if I was an alien, often taking 2 to 3 minutes to acknowledge my presence. Although our seller signed the standard form saying they would leave the property in good order, it was full if rubbish and filthy, when we informed them, they said they couldn't do anything. Makes me wonder if they sell anything. They just cant be bothered... Read more
Buyer
12th Feb 2020 (4 years ago)
L Bousfield
I would highly recommend the Lancaster team for the professional way in which they guided us through the sale of our house. Ryan immediately gave us confidence at the valuation meeting and then Kim and Kristina sensitively liaised between all parties and managed to keep it all on track. They were easy to get hold of and kept us up to date at all times. It felt like we were in 'safe hands'.... Read more
Seller
5th Feb 2020 (5 years ago)
M Prince
Small things make big differences when buying houses. EG showed overwhelmingly that they were prepared to put the effort in and pay attention to detail to ensure our purchase progressed as smoothly as possible. Little touches like an extra viewing, knowing the property well and making sure that calls were returned promptly all combined to make the process a positive one. Despite the fact that the agent represents the seller, EH made us feel they were also supporting us as buyers.
A very positive experience for us.... Read more
Buyer
17th Jan 2020 (5 years ago)
D Lawrenson
I approached the Lancaster branch to sell my mother's house and within minutes of it going online we had 3 requests for views, one of which has resulted in a sale. I was so impressed by the approachability and friendliness shown by all the staff but in particular Kim Howarth.She has kept me up to speed on everything as soon as it happened and her professionalism is to be commended. I would definately use Entwistle Green again in the future.... Read more
Seller
9th Jan 2020 (5 years ago)
J Beal
Chose this company to sell our house. Bad decision we wasted a few weeks because the valuer, Ryan, overpriced our house just to get our business!! If he had done his homework, which he patently didn't, he would have found that the valuation he gave is not achievable in a property like ours in Nether Kellet. We have moved to Farrell Heywood. It's as it has always been, Estate Agents suck!... Read more
Seller
11th Dec 2019 (5 years ago)
D Htn
Absolutely terrible as letting agents. My family has spent over 14 WEEKS without a working toilet, to be faced with dismissive staff in repairs via FixFlo and a property manager who has a clear lack of interest in resolving any issues and fails to respond, despite repeated contact from myself to raise concerns.
Meanwhile, I have to pay my rent, on time, in full, or they'll take action against me!
Currently going down the formal complaints route with the branch with a view to get my rent back & I am also in contact with the council / environmental health to arrange further action
I'm making my complaint more public to see if that will get my toilet fixed (although I doubt it) and so others are aware before letting a property with Entwhistle Green Lancaster.... Read more
Tenant
9th Dec 2019 (5 years ago)
J Joseph
Bad..so so bad...had issues from start to finish with them. To put it simply customer service is not important to them. Don't seem like they care at all, ringing up to no answer ..leaving messages no call backs..if I ever did get through get passed from pillow to post no one cares! Louise is so unprofessional. Glad to be rid of them finally. Countrywide are even worse... Read more
23rd Nov 2019 (5 years ago)
M Ryan
We met Kristina over a year ago ... we messed her around, we were messed around (by potential sellers) ... she stayed calm and professional throughout the process.
Kristina is a rarity in her profession - she LISTENS!! When the appropriate property came on the market, she contacted us immediately, and arranged the perfect viewing. Due to her fastidious preparation and excellent presentation skills, we had bought the property before we walked though the front door!
Helping throughout the legal processes, with moving companies, delivery times ... you name it, Kristina was always there to provide help and advice.
We are so grateful to you for everything you have done for us.
Mark and Jackie Ryan... Read more
Buyer
22nd Oct 2019 (5 years ago)
P Lenney
There is no doubt that buying and selling houses is an exceptionally stressful experience! And our recent purchase was a nightmare; it was complicated and it was protracted.
Any company can do well when dealing with simple transactions. The measure of a good company is the way in which they manage difficult situations.
Kristina Wenlock surpassed all expectations in her management of our recent purchase.
She kept us informed at all times and made the process possible; her enthusiasm for the sale was the same at the end as it was at the beginning.
There was never a time when we felt uninformed and throughout the process, Kristina behaved with absolute professionalism. Thank you! We are in our new home thanks to you Kristina. When we had lost the 'will to live' you kept the process on track!... Read more
Buyer
24th Sep 2019 (5 years ago)
C Shirras
Kristina and Kim looked after us very well indeed during the process of placing our house on the market and keeping us fully informed during the process of arranging viewings, offers and purchase. They were patient, empathetic and kind, and always communicated extremely effectively with us and other parties. We strongly recommend Entwistle Green estate agents.... Read more
Seller
23rd Sep 2019 (5 years ago)
D Mcmullen
Great customer service very professional.... Read more
24th Aug 2019 (5 years ago)
C McQuarrie
I found the whole lettings procedure extremely thorough, efficient and very quick. Kim, the Lettings Negotiator, was very well informed at the viewing and made sure that we knew exactly what was involved in the procedure. I particularly like the online referencing tool... Read more
Landlord
18th Jul 2019 (5 years ago)
scotia001
From Denis Law.
A great team who went out of their way on so many occasions to keep a lumpy transaction running smoothly. I have absolutely no hesitation in recommending them, and Elly and Kim in particular.... Read more
5th Jul 2019 (5 years ago)
N Genitoni
I highly recommend these guys, my partner and I were really unsure and in the new, very early stages of choosing a property, and Kim made us feel not only important but very comfortable, answering all our questions (even now!) we cannot speak highly enough of her and then as an estate agent.... Read more
2nd Jul 2019 (5 years ago)
I Negovanovic
Very gratefull to all in Entwistle green, especially Kim. We have dealt with some very difficult situations over and over again to finally get to our first ever house... on this "rocky" way we couldn't have made it without you. Thank you for everything!!... Read more
Buyer
21st Jun 2019 (5 years ago)
D Buckley
Colm arranged a 6 month tenancy in Lancaster through Kimberley Jackson at this office and she must be praised for her efficiency, patience and professionalism. Great service as I was travelling from Ireland. Thank you... Read more
Tenant
13th May 2019 (5 years ago)
B kanzler
We have recently sold my mother's bungalow with Entwistle Green. I would highly recommend them as they are professional, keep in touch regularly with updates and feedback on viewings. Kimberley and her team are fully committed and approachable. Very pleased with their service thank you.... Read more
Seller
1st May 2019 (5 years ago)
F Walker
Great service from Kristina. She was extremely helpful and always very quick to respond. Kim was also very helpful too.... Read more
2nd Mar 2019 (5 years ago)
twblack7
My wife and I purchased an apartment at the Residence in Lancaster, and this was accommodated perfectly by a lovely lady, Kristina Wenlock, in the Lancaster office. She was extremely helpful in all things, and a delight to deal with. Nothing was too much trouble, and she dealt with all paperwork and practicalities perfectly. We are sort of old-fashioned, and expect high standards of customer service, so this lady was an easy 10/10 in that regard. Thank you Kristina!... Read more
Buyer
22nd Jan 2019 (6 years ago)
L McAdam
As a first time buyer who is new to Lancaster Kristina and the rest of the staff at Entwistle Green were able to give great advice about the area I was looking to buy in and were very helpful and supportive during the actual purchasing process. I found them to be very responsive to emails and phonecalls and Kim was especially good at keeping me up to date with what was going on and explaining what would be happening next. I am now happily in my new house and very happy with the service received from Entwistle Green.... Read more
Buyer
26th Oct 2018 (6 years ago)
S Faulkner
Sold my parents home through Entwistle Green. Kristina supported us all the way through the sale and kept us updated on the process from start to finish. Would recommend this agent.... Read more
Seller
24th Oct 2018 (6 years ago)
I Riley
Entwistle Green were fantastic with our house sale. They were very responsive to emails and attentive to detail. I would definitely recommend the Lancaster branch as they are a friendly bunch and great to deal with .... Read more
Seller
23rd Oct 2018 (6 years ago)
N Martin
Highly recommended and a 5 star service from all the team. I've dealt with the branch over a number of years for both lettings and sales. I simply wouldn't go anywhere else in Lancaster.... Read more
18th Oct 2018 (6 years ago)
D Taylor

From my initial contact with the Lettings team the service that I received on behalf of my Father was incredible, I explained my fathers housing needs and gave a brief insight into his personal ones and the Lettings team went to work finding a suitable property to accommodate him, this all sounds simple until you factor in the logistics of moving him from Kent to Lancaster in a turnaround period of little over 6 weeks, the whole process of viewing, paperwork and payments all made extremely simple but most importantly stress and hassle free, the thing that I was most impressed by was the professionalism of the team and the no pressure approach that we received, they communicated my concerns to the landlord who was equally excellent in the handling of my dads needs, the work that needed doing prior to move in day was completed hassle free, they still remained very helpful and accommodating even after the move, if moving was ever a simple process we would do it more often but when it’s made simpler by a team who understands your needs and caters for it impeccabley then my dads move was proof that Entwistle Green Lettings really care about the people it is attending too.
I won’t name individuals as it was a team effort but they know who they are and they in some instances went above and beyond for my dad and with service like that I am extremely grateful.... Read more
Landlord
15th Oct 2018 (6 years ago)
G marsden
Sold my house on the Hala estate just over a month ago, helping me with my sale was Kimberley, Kristina and Rodger. I can't thank them enough for the work that they did.... Read more
Seller
25th May 2018 (6 years ago)
H Corbett
We dealt with Rodger buying a house earlier this year, he was great. A nice friendly guy who worked through the whole process with us from viewing to completion. We felt like we were in great hands and it was great to just deal with one person throughout the whole process as he was always on the ball & knew what was going on. As this was our first house I didn't know what to expect from the process but it was incredibly simple and stress free. He went above and beyond even helping moving house on completion day! Great service and a pleasure to deal with!... Read more
Buyer
27th Feb 2018 (6 years ago)
R Monk
Absolutely superb service. From the initial visit to exchange of contract, Entwistle Green have been on the case. We had an offer within three weeks of going to market at the price recommended by the agent. They are a very friendly and professional team.... Read more
Seller
8th Feb 2018 (6 years ago)
C Eason
We have sold our house with Entwistle Green in Lancaster (sold very quickly ,within 2 weeks) and also bought a house from the same estate agents.
Me and my wife dealt with the Branch Manager Kimberly Howarth and also Christina and Roger and found them to be realy reliable and that nothing was too much trouble at all.
We got updates and advice on how the sales were going through making sure we new exactly how we was progressing.
There are cheaper Internet deals out there,but I'd like to think that you get what you pay for,which in my eyes, I'd rather pay a little extra knowing that I'm being looked after and that I can contact them anytime should you need to ask them anything.
I'd recommend them to freinds and family no problem at all.
Well done to the staff there your providing a great service.
Chris and Tracey... Read more
Seller
25th Nov 2017 (7 years ago)
V Rushton
Great service and very efficient staff. Kept thoroughly informed during the purchase of our small apartment on 'The Quays'... Read more
Buyer
6th Sep 2017 (7 years ago)
D Winter
I never managed to rent a property through this company because they make it impossible to even look at a house. They're only interested in getting you to agree to an early agreement or they tell you not to bother. Landlords beware - they turn down decent tenants just to get someone through the door quickly.... Read more
Tenant
19th May 2017 (7 years ago)
N Matthews
Utterly disgusting
Terrible service
Very unprofessional
Not recommended... Read more
4th Apr 2017 (7 years ago)
C Suffolk
Entwistle Green made a stressful time much easier, very happy with the speed and efficiency of the service and would not hesitate to recommend them.
Mr & Mrs Woods... Read more
6th Sep 2016 (8 years ago)
B Bob
Me and my wife have just sold and moved house and what an absolute pleasure it was to deal with the staff at Entwistle green. Professional at all times, very honest and helpful throughout. Kim and Lauran were both very patient with us through a stressful move.
We tried another agent for 6 months before swapping to Entwistle and they sold the property within a few weeks!!
Well done team Entwistle!... Read more
Seller
10th Aug 2016 (8 years ago)
M Szyniszewski

That letting agency really deserves 0 stars instead of one. It's a nightmare for tenants. Every time we had to deal with them, there were ridiculous additional charges. Payments went through another company, and when they made some clerical error, both companies issued at least 40 letters to us, bullying us to pay what has already been paid. We phoned them countless times, but every time we phoned one company, the other issued a new letter. In the end it also turned out that our agreement had a blazing mistake, and thus there were additional issues to make a new agreement. People working at Entwistle Green are completely useless and uninformed. I'm not sure what they get paid for, because it's definitely not skills to write correct documents. Oh and of course we had to insure the house with their suggested insurance company and yet again, the payments were going through yet another separate company. So cancelling the insurance after the end of our rent is yet again a nightmare and it's still not resolved a month after my first call to cancel the insurance.... Read more
Tenant
1st May 2016 (8 years ago)
D robinson
We have just recently completed on our property and I would just like to say what a stress free experience we had at Entwistle Green Lancaster. We had tried another agent previously with no success and within the first week we had more viewings on our house than the whole time with the other agent.
Great service and would definitely recommend them to anyone struggling to sell.... Read more
Seller
29th Apr 2016 (8 years ago)
L mcknight
Couldn't fault the staff throughout my sale and purchase of our next home!! Very informative, always ready to help, worth their weight in gold. Thanks for helping us from start to finish!... Read more
Seller
27th Apr 2016 (8 years ago)
M K
Never deal with these scumbags and joke of a lettings company, avoid at all costs! The fees to rent a flat are sky high, the highest of any other agency, and once you've paid if you have any issues with your property they will never help. You will find yourself ringing them everyday, they will tell you that it's been taken note of and someone will be over to look at the issue but no one ever shows up. Take this scenario and repeat 5 times, and still - no one will ever come.
I'm seriously considering calling an ombudsman on this branch, because this feels like a scam, they rip you off and don't do any work at all. I don't know what they are doing at their office, but all I can say is they are first class liars and the rudest and arrogant bunch you will ever come across.... Read more
Tenant
4th Mar 2016 (8 years ago)
S Sherman
We have just bought a house through the Lancaster branch of Entwistle Green. Rodger did the first viewing and we said that if we ever sell our house we want him involved - he was great, very professional and enthusiastic but also honest. As the sale progressed, we also dealt with Kim. She worked really hard to make sure that everything ran smoothly and chased the solicitors regularly. She was excellent at keeping in touch. Wish that the other services had been as efficient! Thanks Kim and Rodger!... Read more