L Helen
Put an offer in for property they were selling and never heard a thing back. Even after my solicitor called up to 2 weeks after it was put in, we are still awaiting a reply. Property sold shortly after this, but absolutely no correspondence from this company.
Very poor communication, won't be looking at properties they are selling in the future. Just wasting people's money.... Read more
Buyer
3rd Dec 2024 (10 weeks ago)
From the very first meeting we were impressed by The Grange and in particular by Tracy MacDonald.She is very knowledgeable about the local area and the factors that influence prospective buyers.
She handled the marketing of the property with professionalism at all times and the portfolio of marketing photographs she arranged were fantastic.
Tracy instilled confidence in us at all times and kept in touch in a non intrusive manner.
Calls were also returned in a timely manner either by Tracy or a colleague.
Our house sale went smoothly from start to finish and this was mainly attributable to The Grange. We are delighted that we could support a local business but remember even thought it’s local Tracy markets your property to all prospective buyers nationwide.... Read more
Seller
29th Nov 2024 (11 weeks ago)
j11w
They are only getting 1 star because I don’t have the option to give less. Completely useless company I had even gotten to the point of attempting to put out offers on a property. I was told that the offer would be given to the current owner and this was the last I heard ! Even with numerous prompt emails I had no answer back. Save your time and valuable money and do not use this east agent !... Read more
25th Oct 2024 (16 weeks ago)
dazabt
Helen Hay was amazing from start to finish. Kept me informed and advised every step of the selling process. Thank you Helen for all your help.... Read more
Seller
19th Jul 2024 (6 mo. ago)
J B
Appalling service!! Don’t waste your hard earned cash! Initial 15/20 meeting spent bad mouthing competition. Had to constantly chase for info. Given wrong details, prospective buyers etc. We had NO under offer notification, NO sold notification. Property simply disappeared from their website.Photographer had to be reminded to contact us. Sign man arrived to erect For Sale sign without proper tools! If I could give minus stars I most certainly would. Worst experience ever.
Talks the talk but can’t walk the walk!?! Still waiting for information requested at outset. -5*... Read more
Seller
3rd Jul 2024 (7 mo. ago)
K Fraser
Atrocious service. My partner enquired about a property and requested further details and home report for a home in Macduff. Property has been for sale since October 2023. No response at all. Clearly not interested in selling it.... Read more
P Webster
Made an initial enquiry and took some time to get a response which was not detailed so followed up with two further e mails to clarify... No reply over several weeks... Unacceptable... Read more
11th Apr 2024 (10 mo. ago)
B Alexander
Beautiful and relationship based engagement from outset as a potential buyer which, in our experience, goes against you when it comes to the crunch. Would highly advise not to be open and honest and ensure fully pragmatic in any dealings with them. They are great for the seller as an agent and maybe the primary focus and purpose. As a buyer - be extremely cautious. Hold your cards very close to your chest until absolute last minute and in writing.... Read more
Buyer
27th Mar 2024 (10 mo. ago)
D Sinclair
Expressed interest in a property and after back & forth discussion we made an initial offer. After agreeing to up our offer twice to meet with the sellers price point, it was taken off the market by mutual arrangement. However, a day later, despite our agreement, another higher offer was taken and we were asked to enter into a price war... Highly unprofessional and will never deal with The Grange RE again.... Read more
Buyer
12th Apr 2023 (1 year ago)
L mac
Noted interest in a property being sold by the Grange estate agents Keith and weren't given the courtesy of a call or email when another offer went in.... Read more
7th Apr 2023 (1 year ago)