I was a tenant for six years and the landlord had to sell so I was asked to leave. At first Tiger staff seemed ok and very helpful but then, I started to feel they were quite unhelpful and especially with communication. I had to chase queries up for updates on the dampness problem I had and the boiler issue when it went on fire!. I felt that I was a nuisance. When I left the property they said they would email me properties that came on the renting market but they never did. Truly not a very good letting agency all round. Also, they did not acknowledge receipt of rent payments.. rude ! Go elsewhere.... Read more
Tenant
11th May 2023 (1 year ago)
Terrible property management company. Unprofessional, terrible communication, and provided the wrong deposit information. Advise anybody reading this to look elsewhere, far better agents in Blackpool. Avoid.... Read more
Landlord
3rd Dec 2021 (3 years ago)
R Jones
Cannot be trusted. Absolutely unscrupulous and unprofessional estate agent. I wouldn't use them to either buy, sell or let a property.... Read more
2nd Dec 2021 (3 years ago)
B Norman
Steven Whittaker held our hand every step of the way and we honestly could not have done it without him. We have bought a few houses in our time but Steven is the Best Estate Agent Ever, thank you... Read more
Buyer
1st Dec 2021 (3 years ago)
S King
Absolutely shocking, awful estate and lettings agent. AVOID. I used them once in the past and then left because they found inappropriate tenants but then with another property was transferred back to them when they bought that company out. I am being held against my will on the contract of the old company and being told I need to pay 3 months management charge to leave when I never signed up with them and never even wanted them to manage my property. I am a landlord and wouldn't touch them with a barge pole and wouldn't recommend them to anyone. Far better local agents in Blackpool.... Read more
Landlord
29th Nov 2021 (3 years ago)
A Collyer
I needed to sell a house from start to finish they were helpful and gave me good advice . Thank you Steven Wittaker and the rest of the team. I would highly recommend them... Read more
Seller
27th Nov 2021 (3 years ago)
D rogers
Absolutely unscrupulous and unprofessional estate agent. I wouldn't use them to either buy or sell.... Read more
25th Sep 2021 (3 years ago)
loserbean9
Very good service right from Alan Hutton sorting a great mortgage deal to Gail making sure my sale went ahead quickly. Very happy thanks Gail very professional firm.... Read more
Seller
20th Sep 2021 (3 years ago)
K Straw
Posting a review on behalf of a friend. Very rude and unprofessional staff who answer the phone. They cut you off mid sentence without allowing you to explain the reason for your call. After filling in the relevant paperwork, and request to view several properties, it's always the same response, either the property has gone,(which it hadnt the other day because we were told the current tenants were still in the property but were due to leave), or the staff have no idea who you are and have no paperwork despite a different member of staff telling you that they had received the paperwork a few days ago. All in all a very unprofessional service, with unpleasant and unprofessional staff. Avoid at all costs.... Read more
13th Sep 2021 (3 years ago)
X Wang
absolutely insane. They want to see your bank statement just to view a property and they force to see your bank statement and they quote you the incorrect law when you challenge them. Do not use this company. Thats why the vendor has a low response rate. The agent rejects over 90% of viewers because no one wants to show their bank statements unless an offer will be made.... Read more
9th Sep 2021 (3 years ago)
Exceptional service from start to finish, dealt with many agents on the fylde coast and Tiger are by far the best yet.... Read more
Seller
8th Sep 2021 (3 years ago)
S Cooper
Absolutely rubbish, I enquired about a property and was told I needed to fill out a form to get a viewing, a week ago still waiting. Will go elsewhere... Read more
28th Jun 2021 (3 years ago)
J Li
I tried to making a viewing. A lady answered the call and said no viewings are allowed until she has seen my bank statement. This will defer anyone from buying. Most estate agents allow viewings and only when you make an offer, it is then that you need to provide proof of funds. Tiger estates are deploying an approach where sellers will struggle to sell. Do not use tiger's. Only use tigers if you dont want to sell your property.... Read more
13th May 2021 (3 years ago)
J Mcalpine
We dealt with a number of agents before signing up with Tiger. They are head and shoulders above the others in the Kirkham area. Other agents did not keep us updated on what was happening with our property. At Tiger, we dealt with Steven and Kim. Steven bent over backwards to keep us updated on viewings and progress. He kept in regular touch with us (we were selling from 200 miles away, so communication was important) and he always spent time on the phone with us when he called. In our experience, this is unusual. He is knowledgable, efficient and can’t do enough for you. When the time came, Kim expedited the sale quickly and professionally. Full marks. Tiger.... Read more
Seller
29th Mar 2021 (3 years ago)
K Stanley
I have just purchased a house from Tiger and they have been fantastic from start to finish. Nothing was ever too much. I would highly recommend them.... Read more
Buyer
26th Mar 2021 (3 years ago)
J Smith
Alan Hutton is a hardworking broker and an absolute credit to the industry. he is so patient and nothing is ever too much trouble. I know first hand that he will work late just to get his work done for you.
from start to finish (although we aren't quite finished as we are waiting to exchange and receive moving dates etc as we are now in a chain) he has answered any questions we have or request. he had our DIP written at short notice and got us a great mortgage that was affordable for us and explained all the jargon that we didn't understand.
without Alan there's no way we would know what we were doing. getting a mortgage is an absolute scary minefield. Alan made it simple, straightforward and far less daunting.
I recommend Alan to any first time buyer. rates are very reasonable considering how much work he does for you.
thank you Alan... Read more
Buyer
18th Mar 2021 (3 years ago)
Absolutely discusting they lead you on got all paper work in for the house I applied for they said some was missing so took it all in and they kept hold of all my documents instead of copying and giving straight bk.rhen got told they got everything and just filling forms in and we would find out the day after yet when we rang dyvlater the girl was off then they said they needed to speak to landlord as my partner couldn't get a ref from work as closed cause of pandemic then a manager rang to say we couldn't have the property cause my partner couldn't get a ref and cause the landlord wanted someone who was working yet didn't say that from the start .my poor kids got there hopes up thinking we had a nice house wouldn't use these again... Read more
Tenant
17th Mar 2021 (3 years ago)
H Ball
Fantastic knowledge of the property market and good communication from the team. I injtially rang to get some details about investments and the information provided was great... Read more
11th Mar 2021 (3 years ago)
G paton
Excellent service from start to finish by Alan Hutton, he got me a mortgage very well suited to me and made it extremely stress free and easy! And I now have my dream home, highly recommend. Always there to answer the phone when ever I needed him. Thank You Alan!... Read more
Buyer
9th Mar 2021 (3 years ago)
K chudynka
Don't waist your time and money. In my opinion it's a worse agency in whole England. You can find so much better and nicer properties with any other agents.... Read more
7th Mar 2021 (3 years ago)
J saleem
Had the misfortune of dealing with this company a few weeks ago. Unhelpful, arrogant and rude staff. Why would a landlord use them to sell their property is beyond me. I had to chase them on multiple occasions on an offer I made, which was accepted. However, due to their incompetence and silly delays I had to back out. A poor landlord lost out on a good offer purely because Tiger Sales staff couldn't be bothered speaking to people on the phone without showing how fed up they are with their jobs.
And I am not alone who experienced this. Other people leaving negative reviews on here speak volumes.
AVOID AT ALL COST FOR ANY PROPERTY RELATED MATTER.... Read more
Buyer
5th Jan 2021 (4 years ago)
R Savage
We are cash buyers. Interested in moving to Blackpool. We knocked at the door to get details of a property. Told him we had the cash and he told us we would have to prove it before we could view anything. Never been so insulted. Was gobsmacked. How the hell do you ever sell anything?... Read more
Buyer
12th Dec 2020 (4 years ago)
J Routh
Charged £130 for mouse traps, take forever to do anything. Would not recommend.... Read more
Tenant
5th Nov 2020 (4 years ago)
A docherty
Great estate agents with a flair for dance...sadly no big cats available to buy or rent...smell was adorable..it gets a 9/10 from me... Read more
1st Nov 2020 (4 years ago)
J Smith
No one ever seems to answer the phone - I called twice and was in queues. When i finally got to the end of the queue it said no one was there to answer. When I finally did speak to someone it took another day to book a viewing as I had to send over bank statements - How are you still in business??... Read more
31st Oct 2020 (4 years ago)
A Trott
Brilliant team of guys that are doing everything they can to help out... Read more
10th Sep 2020 (4 years ago)
N Green
Time wasters... Read more
25th Aug 2020 (4 years ago)
Si
Absolutely appalling letting agents, filled in a application form for house rental made an appointment to view two properties waited one hour and nobody showed up to meet me no phone call email nothing, left a voice mail on first house no reply second house no show again when asked what was going on was told the second house had already been taken and they had emailed me cancelling appointment no email was ever received...no explanation on first house at all!! avoid this letting agents at all cost !... Read more
8th Aug 2020 (4 years ago)
N Amir
Would never use them again very poor quality, unprofessional & do not deliver what they promise complete waste of time not fit to be a business
Ben Rudge & Atlanta Whiteside & Neeta are obviously incompetent at their jobs such a let down. Very upsetting experience... Read more
5th Jun 2020 (4 years ago)
O Catflap
They fill their let properties with noisy benefits families. Couldnt care less as long as they obtain their rent commissions. The entire street is pulled down by these disrespectful chavs. 'social housing' usuually means workshy trouble makers.Tiger dont respond to complaints and are probably the most couldnt care less agency in town.... Read more
Landlord
2nd Jun 2020 (4 years ago)
A Kelly-Bodell
Once again Tigers mortgage broker Alan Hutton has done an amazing job securing us our mortgage. We've used him for many years and we very highly recommend him!!
Thank you Alan!... Read more
3rd Apr 2020 (4 years ago)
S Montague
Tiger Estate and all the staff have been amazing whilst my house is up for sale, they have kept me informed by everything that is going on, amazing company keep up to fantastic work.... Read more
Seller
11th Feb 2020 (4 years ago)
E looseweight
site wasn't working properly wrote to them 10 days later no reply. Also enquired about 2 properties no reply. Cool name and branding look but you need to be replying to customers as it doesn't install any confidence that you can sell properties ????... Read more
21st Jan 2020 (4 years ago)
N Taylor
Excellent service from start to finish. Professional photos and online description of our house meant that it sold in 24 hours! Great communication re viewings and offers. Highly recommend.... Read more
Seller
18th Jan 2020 (5 years ago)
D Gee
AVOID LIKE THE PLAGUE - Im still waiting on a deposit from 7 weeks ago. I moved out of a rented property on the 7th November, I have called atleast twice a week since with no call backs from Tiger what's so ever. Iv left messages, made complaints, sent emails, etc but they dont seem to care or do anything about it. Once they've had your money it's not there problem! The deposit was supposed to be in a DPS scheme but the reference number provided is invalid and the landlord has the deposit which was not agreed.... Read more
Tenant
30th Dec 2019 (5 years ago)
C Biggs
If I could give zero stars I would as this estate agents is the worst I've ever had the misfortune of being a tenant with and still have the misfortune of being a tenant and leaving can't come soon enough! They neglect your complaints and they keep neglecting repairs when you phone them time after time saying they will send someone out and they never do! They always say they will call but never do! Staff are rude and often talk over you probably due to the fact they don't like hearing the truth! They also ignore vulnerable tenants complaints that are living in complete and utter misery with terrible neighbours due to the fact they are completely heartless and don't care about their tenants! They shouldn't be in business and I would advise anyone to avoid them at all cost's!... Read more
Tenant
11th Dec 2019 (5 years ago)
M Me
Awful , staff have no clue what they are doing , make it up as they go along , lie and then tell another lie to cover up the first lie
Would avoid at all cost
Very unprofessional... Read more
19th Nov 2019 (5 years ago)
A D
Fantastic service from Alan (mortgage broker) helped us secure our first mortgage for our lovely home, very friendly, helpful and professional! Also fantastic service from Michelle and Gail, thank you for all your help along the way to us getting our house we very much appreciated all your help. Highly recommend... Read more
Buyer
1st Nov 2019 (5 years ago)
H L
AVOID THESE SCAMMERS! They'll do anything to keep your deposit!
We rented a property from Tiger Lettings for about 14 months and from within the first month we had issues. Over sensitive fire alarms placed in EVERY room of the house, continuously set off from cooking something as simple as pasta. We called up to complain when they randomly set off on 5th July 2018, only to be told to disconnect them and they'd send someone out the next day. Never heard anything back for FIVE MONTHS. In those five months, we also complained about damp. Again, nothing.
Eventually, when they sent someone out from their maintenance team to just take a look at it all, he told us it was rising damp that hadn't been treated properly and was just painted over. Then, he also admitted that Tiger Lettings not sending anyone out for months is typical of them, as they want tenants to sort the problems themselves, out of their own pocket.
So it got to about mid-May, beginning of June 2019 and we decided enough was enough. The rising damp was getting worse and no matter how many times we called, nothing was being done about it.
The first issue with moving out was after handing in our notice, I received an e-mail from Nita, who tried to arrange the final inspection (check out inventory) before we moved out (and before the date we stated on the notice), meaning all our stuff would still be there and nothing would have been done to tidy it all up. I called her out on that and she changed it (in the tenancy agreement, it states we'd be charged for changing the date - probably them trying to get more money out of us).
Then, she felt it to be necessary to inform me she drives past the property several times a day --- WHY?
Our next problem was the first inspection that tells us what needs doing to the property before moving out. Firstly, the woman who came had no way of photographing the property to prove that we'd followed her advice. Then, she told us to simply hoover the carpets with a deodoriser, do a general clean and to make sure we get all the cob webs.
NEXT problem was on the day of our final inspection (check out inventory). We received a call that morning from a woman saying that the guy doing check-out wouldn't be able to make it, but they wanted to do a viewing for potential tenants instead. ON MOVE OUT DAY.
Oh, and then the inspector turned up and had no idea why the woman on the phone told us he couldn't make it. Similar story with the first inspector, who we had to rearrange and book time off work to let in because Nita said she wasn't available, only for the inspector to say the original date would have been much better for her, as she'd also had to come in on her day off to inspect the property. Great communication there, Tiger Lettings.
Then, despite giving them the new address, they sent the letter regarding a claim on the deposit to the property we'd moved out of, knowing full well we wouldn't receive it. Luckily, I'd arranged to have all post redirected to us.
The major issue was the deposit. Not only did they try to keep our deposit, but they added money to it claiming we'd damaged the property and hadn't shampooed the carpet (even though we were told hoovering it with a deodoriser was enough)! They wanted £1000 from us for it all.
It's funny because you can clearly see in the check-in inventory (that Nita didn't want to send to me and I had to keep asking for it) that all damage had been there prior to moving in.
So, we put in a dispute. I spent DAYS arguing our case, showing with the pictures I'd taken myself after moving out, once everything was cleaned and up to standards, as well as an invoice for the garden that it supposed to be LOW MAINTENANCE. The gardener even confirmed it wasn't low maintenance and they're actually falsely advertising it as such.
They didn't even bother sending in their evidence (very suspicious, since Nita didn't want to send me the check-in inventory and if I hadn't had a copy, we would have lost our deposit and the rest they claimed).
Scammers. Avoid them!... Read more
Tenant
23rd Sep 2019 (5 years ago)
S Calow
Excellent Letting agents... Read more
Landlord
11th Aug 2019 (5 years ago)
B Kynman
This place is full of friendly staff that want to help you we have applied for a house with them can't fault there enthusiasm to help highly recommend this letting agents... Read more
30th Jul 2019 (5 years ago)
S Malpass
Good very helpful... Read more
13th Jan 2019 (6 years ago)
J Boulton
The worst agency we have ever dealt with. Would strongly advise to avoid! If there was a no-star option we would give that. It was days before they even sent our references and we had to practically get them ourselves and keep chasing them up. Everything took way longer than was needed and when the landlord eventually got back to us (we were told our references were great and nothing holding us back) the only reason we were given for being declined the property was “he didn’t think we were the right people” having never met us. Now we are £25 down, still not received our £125 back after over a week and obviously now are behind in finding a new home.... Read more
Tenant
9th Oct 2018 (6 years ago)
R Lawton
The office staff don’t seem to know what is for sale or is it for sale . When you ask any personal questions about property I don’t seem to know and refer everything to their manager who is not always available . Personally a really bad experience . I personally wouldn’t recommend... Read more
5th Oct 2018 (6 years ago)
B Fuad
They do some fake thigs filing form and take £25 non refundable for each application
After a few days call you oh sorry the landlord rejected your application.
I have applied for one of the properties I am working I submitted my work paper and every thing and offer to pay 6 Months advance pay rent. Sadly after few days called me that the landlord rejected your application. I told them please tell me what is the reason for rejection they said nothing but rejected. This is just for taking £25.
The worst estate agent I have ever seen so highly recommended not go to them.... Read more
Tenant
23rd Aug 2018 (6 years ago)
L Hoddinott
Got 2b by far the worst estate agents I've ever had the displeasure to come across. Rubbish at call backs, don't check if people have mortgages b4 allowing them 2put in offers then have the gall to try and charge £300 even when your sole agency is up.
STAY AWAY FROM THESE IF U WANT TO SELL YOUR HOME COS THEY WON'T DO IT AND WASTE YOUR TIME!... Read more
Seller
4th May 2018 (6 years ago)
M X
W*NKERS STAY CLEAR!... Read more
10th Apr 2018 (6 years ago)
E Mellad
If I could give 0 stars I would, avoid this estate agents, references were contacted over 2 weeks after application submitted, after 3 and half weeks, I explained I was going to have to withdraw as I needed a house desperately and something else was available immediately, I specifically asked if I would still get my fee back obviously minus the £25 they charge for references as I had never known an agent take so long, which I was told I certainly would, just called in to be told no way as I withdrew... Shocking, so if your a landlord of whitegate drive, I viewed and applied same day offering 6 months rent up front, can bet you wasn't aware...... Read more
Tenant
20th Mar 2018 (6 years ago)
P Couldwell
BEN - THE LETTING MANAGER WAS NOT USEFUL AT ALL - ENDED UP TAKING MONEY AND PROVIDING NOTHING - I WOULD STRONGLY ADVISE EVERYONE NOT TO USE THIS COMPANY UNLESS PREPARED TO LOSE MONEY... Read more
Landlord
6th Dec 2017 (7 years ago)
B Rudge
Big thank you for the mortgage advisor at Tiger Estates, Alan Hutton. Without him I do not think me and my partner would have been able to purchase our first home, he was so helpful and nothing was ever to much for him. The staff were always very helpful to us as well when we went in.... Read more
Buyer
12th Apr 2017 (7 years ago)
L Morrison
My parents sold their property through Tiger and they were absolutely fantastic from start to finish. The photos they took were excellent and definitely helped to sell the property. All the staff were great and they kept my parents fully up to date throughout. I would highly recommend Tiger and wouldn't use any other agent!... Read more
Seller
12th Apr 2017 (7 years ago)
J pole
I WOULD SAY TO ALL WHO LET FROM TIGER DO NOT USE THEM.
i REPORTED JOBS TO BE DONE IN THE HOUSE AND THEY TOOK AGES TO DO THEM I WENT IN MANY TIMES AND THEY STILL TOOK AGES TO GET THEM DONE WHEN IT WAS TIME TO LEAVE THE PROPERTY, I CLEAN ALL THE WAY THOUGH THE HOUSE AND CLEANED THE CARPETS,I EVEN WENT BACK TWICE TO TO THIS AND THEY TOOK HALF MY BOND SO NOW I'M SEEKING A SOLICITOR AND WAITING FOR INVOICES FOR THE THINGS THEY SAID .... Read more
Tenant
3rd Jan 2017 (8 years ago)
S Mac
DONT USE THIS COMPANY
I Received a letter to say they would be inspecting my house at 10:30 am approximately, I called at 11:35 to complain that no one had turned up, I again phoned to ask when this inspection would take place as I had spent all morning waiting for the visit, , the switchboard operator said she would get someone to call at 12:22 I still hadn't received a call, Abysmal service, they couldn't care less, I shall be speaking to my landlord to tell them Again of this inept service.
S Mclellan... Read more
Tenant
15th Dec 2016 (8 years ago)
B splaine
Although we didn't purchase the property we viewed..we found the Agent extreemly helpfull professional friendly..he gave us sound advice. He left such a good impression that we intend to hand over the property we did purchase..hand to Tiger lettings to find us the right tennant... Read more
Landlord
30th Nov 2016 (8 years ago)