A Robson
I have sold and bought with William H Brown before but all i can say is what a service. Specifically from Georgie Collins who was so responsive, so understanding and very approachable. I would highly recommed this team at Grossgates. I owe Georgie a wine for sure. She is amazing she went above and beyond at every turn!... Read more
Seller
16th Oct 2024 (17 weeks ago)
Anonymous Homeseller
Very professionally throughout... Read more
Seller
3rd Oct 2024 (19 weeks ago)
D sheen
I have just bought a house and used Alona for my mortgage and she was so helpful! I was initially using a family member but the rates she got and the help she gave me to secure my dream home was too good to miss out on! 100% recommend if you need a mortgage and I will be coming back again to see her! 10/10... Read more
Buyer
5th Aug 2024 (6 mo. ago)
K Maple
We recently bought our first home and Charlotte Bedford couldn't have been more helpful and enthusiastic about our journey purchasing it.
She constantly kept in touch throughout the whole process, any worries or concerns we had she settled with ease. She communicated well with us and was overall really lovely :) I would definitely recommend Charlotte. THANK YOU!!!!!!!... Read more
Buyer
24th Jul 2024 (6 mo. ago)
M Hillyard
Excellent service very happy kept me in the loop... Read more
12th Jul 2024 (7 mo. ago)
T Achmet
Very happy with their support. Biggest shout out to Georgina for her consistent help and patience when dealing with us.... Read more
28th Jun 2024 (7 mo. ago)
They were fast moving and talked us through everything... Read more
Seller
26th Jun 2024 (7 mo. ago)
I Tom
Daniel visited us for a valuation, he was professional, sociable and very knowledgeable
He chatted lots about our options, as we are unsure about moving.
He spoke about WH Brown and how things work
If or when we decide to move ver will definitely be using Daniel.
Nothing was a problem, he made us feel at ease and we feel he would work with us
Just an all round lovely guy who does his job really well
It was a pleasure having him in our home ????
Michelle & Neil Wainman... Read more
14th Jun 2024 (8 mo. ago)
A Whitehouse
Sold my house with William h brown at crossgates. Charlotte Bedford who dealt with my sale was very professional and nothing was to much trouble for her. She went above and beyond was was expected to help me with everything . I would highly recommended Charlotte.... Read more
Seller
12th Jun 2024 (8 mo. ago)
C Brooksbank
Charlotte has just helped us complete on our property today & she has been just amazing, gone above & beyond for us with everything! Can’t thank her enough!... Read more
23rd May 2024 (8 mo. ago)
M Fulko
Today I completed on buying my first house with Georgina at William H Brown Crossgate. I highly recommend her. Honestly she is a big helper. I had no clue how to go about with the process but Georgina made sure to explain everything to me so I can understand. She was always there for me especially when I was stress. I am happy with the choice I made and the reason why I decided to go ahead with William H Brown Crossgate is because of my cousin who purchased her first house in 2021 and we both received an outstanding service with the team at Crossgate.... Read more
Buyer
18th Apr 2024 (9 mo. ago)
S brook
Today I completed on selling my parents home following inheritance and throughout this long process, the William H Brown team, in particular Alona, have been amazing.
It has been difficult doing this long distance from London but I've been kept informed at every stage of the process and I cannot fault the friendly level of support I've been given.
I would highly recommend all at the Cross Gates branch to anyone looking to sell (or buy). Thanks... Read more
Seller
16th Apr 2024 (9 mo. ago)
J Farrar
Very helpful always a joy to visit... Read more
6th Apr 2024 (10 mo. ago)
R Pawsey
Different from other agents in crossgates unlike other agents they actively market property and seek out potential buyers they don't sit about waiting for phone to ringthey sold my house very quickly .The staff are brilliant constantly pushing.The manager Elliot is a go getter and gets the job doneThank you all Highley recommend... Read more
Seller
31st Mar 2024 (10 mo. ago)
P Hitchen
Not been just walked past... Read more
19th Mar 2024 (10 mo. ago)
L Anne
When asked for viewing, I was asked quite intrusive questions like my nationality and why I’m moving to the new city which I’ve never ever been asked before from other agents nor my other white friends have been asked such questions for just a viewing!!! Clearly they were racially profiling me! So I would avoid these estate agents!!... Read more
17th Mar 2024 (10 mo. ago)
Communication was excellent, as were all staff I dealt with throughout the process.... Read more
Seller
20th Feb 2024 (11 mo. ago)
A Priestley
I sold the home of my deceased mother through William H Brown and although it was an emotional time, letting go of her home and also overseeing a sale from a long distance away, William H Brown supported me through the whole process, Although it wasn't an easy property to sell - we didn't get many viewings and even when we got a buyer the sale took a while to go through - throughout it all I felt well supported, particularly by Alona, who kept me up to date with very regular phone calls - often weekly. I always felt she really wanted to help sell this property and she was genuinely delighted once the sale finally went through!... Read more
Seller
4th Feb 2024 (1 year ago)
J Turner
Recently bought our house from William h brown Crossgates, team was really proactive and helpful, would like to thank alena for helping us throughout the whole process... Read more
Buyer
27th Jan 2024 (1 year ago)
K Chester
The viewing last week went all to plan and I could not thank Alena enough, such a nice smiley girl... Read more
27th Jan 2024 (1 year ago)
D Szwed
Had a viewing last week and could not recommend Alena enough. She was so understanding and knew exactly what we wanted. Could not recommend her enough.... Read more
27th Jan 2024 (1 year ago)
D Weare
Made selling our house very easy. Great help completing solicitors paperwork and always just a phone call away. Special thanks to Charlotte Bedford.
Well done????... Read more
Seller
20th Jan 2024 (1 year ago)
D Blowers
I recently let my property through William H Brown in Crossgates and Steven was a great help. He always had answers for any of our questions about the process and was responsive throughout.... Read more
Landlord
9th Jan 2024 (1 year ago)
H Whitaker
Being first time buyers, Steven went above and beyond to find us a property well within our budget, and overall made our experience flawless. Would highly recommend.... Read more
Buyer
8th Jan 2024 (1 year ago)
L McMillan
Was looking for a place to live and steven went the extra mile for us in finding us a property within our budget would recommend to anyone asking... Read more
8th Jan 2024 (1 year ago)
J Ingram
Excellent service and really helped me with what I wanted to know and was looking for. I was helped by a happy and helpful guy named Steven, a real credit to the place ????... Read more
8th Jan 2024 (1 year ago)
B tunstall
I let my property recently through William h brown in crossgates and I couldn’t have picked a better agent.
The service provided is top tier and Steven offers great customer service.
He valued my house and found me a great tenant for the highest possible rent.
10/10 would 100% recommend!... Read more
Landlord
8th Jan 2024 (1 year ago)
D holt
I needed some advice on a property I was looking at and the service I received was excellent. Strapping young chap think he was called Steven really went the extra mile and knew exactly what he was talking about!... Read more
8th Jan 2024 (1 year ago)
L forster
The staff are very helpful and very kind. Steven goes above and beyond to help you... Read more
8th Jan 2024 (1 year ago)
needed chacing all the time... Read more
Seller
18th Nov 2023 (1 year ago)
Diya
Dan at William H Brown Crossgate branch has been absolutely incredible. Hope to work with you soon.... Read more
16th Oct 2023 (1 year ago)
H Mai
Just moved in to a property and thanks to Molly, she made it super easy and great communication throughout! Definitely recommend William H Brown, great staff... Read more
Tenant
1st Sep 2023 (1 year ago)
B Scarlett
Georgina and Beth thank you for all your help. Georgina was very professional throughout and guided me through the whole process. Both are a credit to the company!... Read more
1st Sep 2023 (1 year ago)
D Silver
Working with Molly as my lettings agent was a positive experience. She consistently displayed professionalism and responsiveness throughout the rental search process. Molly's knowledge of the local rental market was evident, and it helped me make informed decisions. Her prompt communication and willingness to address my inquiries made the experience much more manageable. I want to express my gratitude to Molly for her assistance in finding the right rental property for me.
In summary, Molly's services as a lettings agent were commendable. Her expertise and dedication to her clients' needs stood out, making my rental search a less stressful endeavor. Thank you, Molly, for your valuable assistance in securing my new rental home.... Read more
Tenant
1st Sep 2023 (1 year ago)
F Donno
Would always recommend Molly at William h brown. We have been looking for a rental property for a long time and she went above and beyond to find us the perfect rental!!! Thank you so much!... Read more
Tenant
1st Sep 2023 (1 year ago)
B Rhodes)
I recently went through the process of buying our amazing, dream family home with William H Brown Crossgates and was overwhelmed with the service I received. Working closely with Dan Batty, he was able to show us a range of houses and landed on the perfect home. He was very informative and had such a enthusiastic approach, very friendly and approachable. .
Once finding the home we wanted, his communication was exceptional! When solicitors communication was lacking, he would chase and chase to help keep the ball rolling and prevent any delays in the process.
It was a very reassuring process knowing Dan was on top of things and we could not recommend Dan and those at William H Brown enough. Thank you!!... Read more
Buyer
1st Sep 2023 (1 year ago)
A Szwedo
Dan Batty is an incredibly professional lister with a personal touch. Really clear presentation and advice. Would recommend 100% if you're thinking about selling your house!... Read more
Seller
1st Sep 2023 (1 year ago)
G Opuada
O very well then, the staff's were excellent, good public relations, perfect communication skills very accurate documentation with a very warm reception I recommend Willam H Brown for all your housing needs in the UK. The one that trills me the most was our little gift pack appreciating us for using William H Brown thank you Molly and Javis we really appreciate ????... Read more
11th Aug 2023 (1 year ago)
D McManus
Real helpful people... Read more
15th Jun 2023 (1 year ago)
A Grierson
Great service.... Read more
7th Jun 2023 (1 year ago)
N Grigoryan
I recently purchased my new house with Claire’s invaluable assistance at the William H Brown Crossgates. From day one, Claire provided exceptional support and clear, prompt communication that made the entire process a breeze.
Claire is an expert in her field, guiding me effortlessly through every step. She understood my preferences/budget, and her responsiveness was remarkable – always addressing my concerns promptly and keeping me informed.
Thanks to Claire, the purchasing process was stress-free and the purchase was completed successfully in a few weeks.
I definitely recommend Claire as an exceptional estate agent. Her outstanding service and unwavering support make her the ideal partner in finding your dream home!... Read more
Buyer
29th May 2023 (1 year ago)
S D
Their CS is awful. Never call back when they say they will even after repeated calls. Take ages to get an appointment to view.... Read more
20th Mar 2023 (1 year ago)
L Tench
Recently purchased a house through William H Brown Crossgates and also used their mortgage broker service with Georgina. Excellent service from start to finish, Georgina was very friendly, professional and available at any point to contact when I was feeling anxious about the process. Alena was a huge help in trying to get things progressed as the solicitors we had used were rubbish to say the least. Wouldn’t have completed if it wasn’t for them. Honestly amazing service and would recommend to anyone.... Read more
Buyer
15th Mar 2023 (1 year ago)
D ekhator
As a first time buyer it wasn't easy. But we had a wonderful broker; we have recently bought our dream home using William H Brown - Crossgates, Georgina was our broker and she was excellent from start to finish. She worked around my shift patterns, she was always available, even on her days off, she accommodated my kids. Wonderful service, thanks again ???????????????????????? truly appreciate... Read more
Buyer
4th Mar 2023 (1 year ago)
N Garcia
We are really very pleased with the professionalism of Claire Moore. She works very quickly, is easy to understand, and acts as an intermediary in all the doubts we have had so that everything is easy for us. It is impossible to work better than Claire. A 10 in everything.... Read more
28th Feb 2023 (1 year ago)
J leeman
I’ve recently purchased a property through shared ownership for the harmony development in seacroft, through this process I had claire who helped me every step of the way explaining everything to me and making the process stress free. Couldn’t thank her enough.... Read more
Buyer
13th Feb 2023 (2 years ago)
T James
Molly and Alena and sarah Jane
Very friendly and answered all my questions the staff are a credit to William h brown... Read more
27th Jan 2023 (2 years ago)
C Cooper-Penn
Me and my husband have sold our house through William h brown crossgates branch,the staff there could not have done enough for us they were brilliant.But this review is mainly to thank Georgina clough our mortgage advisor. She has been amazing,patient so kind and easy to get on with.Georgina has been there every step of the way, been so professional,she even went out of her way during out of hours to help with our mortgage.We can not thank her enough and would recommend her services.... Read more
Seller
25th Jan 2023 (2 years ago)
J Ireland
Buying a house can be and is a fairly stressful process but have to say the staff at this site are gems! Eddie was absolutely brilliant with his level of service and going that extra mile to help give you answers or for trying to move the process forward! You can’t be helped with solicitors but the staff here especially Eddie we’re brilliant!... Read more
Buyer
19th Jan 2023 (2 years ago)
A Nelson
I put my property on the market with the Crossgates Branch and dealt with Eleanor Jackson. She was very informative, friendly and helpful. My property was marketed and sold very quickly and at a great price. Communication was great throughout.
I would highly recommend them... Read more
Seller
11th Jan 2023 (2 years ago)
N Alexander
Extremely friendly staff and helpful with any questions I had... Read more
10th Jan 2023 (2 years ago)
B Freestone
Eleanor has been fantastic! Lovely girl and knows her stuff :)... Read more
9th Jan 2023 (2 years ago)
S bradley
After being approached by William H Brown as my house wasn’t selling with another agent, the team at Crossgates William H Brown managed to sell it within 2 days. 5 stars all round including the mortgage advisor.... Read more
Seller
27th Dec 2022 (2 years ago)
T Clee
Elliot and the William H Brown team did a fantastic job of preparing for sale, marketing, viewings and finally enabling offers leading to a successful sale.
Would definitely recommend, lovely customer service.... Read more
Seller
27th Dec 2022 (2 years ago)
Jack
Buying a house turned to be an unpleasant journey for our family life. We had to face negligence, indifference and arrogance from our solicitors. On the contrary, Elliot professionalism, encouragement and help didn't let us give up (it was about to happen several times) and eventually we arrived at our final destination - our home.
Words cannot express how much we appreciate the effort, time and what this young man has done for us, on the whole! A HUGE thank you, Elliot, because of your hard work now we have a place to call our own and I doubt that we could make it without your massive support and extraordinary assistance. A big shoutout to Elliot and William H Brown Team for their incredible help!... Read more
Buyer
27th Dec 2022 (2 years ago)
J Jenkinson
We have recently completed the sale of our house using William H Brown - Crossgates. From start to finish they have been nothing but excellent. When we first expressed our interest to sell Elliot was fantastic and no pushy sales tactics were used. Just a sound honest opinion and advice. Once we’d signed up Edward looked after us every step of the way, regularly staying in touch with ourselves and our buyer and was always just a call away to answer any questions we had. Nothing was too much trouble despite the very busy current housing market! Thanks guys, we really couldn’t recommend you enough. If anyone’s after a responsive professional service with a personal touch then look no further.... Read more
Seller
27th Dec 2022 (2 years ago)
K Gambles
Properties for sale and to let, estate agent... Read more
14th Nov 2022 (2 years ago)
P Marunda
My wife and I were supported by Elliott. He helped us to get a great deal on a mortgage during lockdown. He was patient with us as first time buyers. Elliot was always available to offer advice, he made the buying experience easy for us. We would highly recommend Elliot because his professionalism is excellent. He negotiated on our behalf, he was approachable. We want to express our gratitude for the work Elliot did.... Read more
Buyer
2nd Nov 2022 (2 years ago)
F Santis
a really terrible agency we had to pay 2000 pounds more to get the house due to a mistake by Giorgina who, when we changed our house, did not answer the phone for two weeks. do not use this agency and do not rely on Giorgina.... Read more
24th Jul 2022 (2 years ago)
E Paz
Very poor in things for babies... Read more
28th Dec 2021 (3 years ago)
Very professional and knowledgeable regarding the sales market in our area... Read more
Seller
24th Dec 2021 (3 years ago)
Slow at getting it on the market eventually brought a 2nd agent in and then they upped their selling technique and sold it they did pit it up for sale at first at a very high price which we brought down to a more reasonable price and that's when it sold... Read more
Seller
26th Oct 2021 (3 years ago)
J Thwaite
I just want to thank the crossgates office for everything they have helped me with in the past 6 months. They sold my house, helped my progression with my purchase and even got me my mortgage. I really wouldn’t be in my home without them! Thanks!... Read more
Seller
6th Aug 2021 (3 years ago)
I Butaite
It’s been already 6 months since we happily moved in to our new house ???? Thanks Elliott for your assistance and support ????... Read more
Buyer
30th Jul 2021 (3 years ago)
C Hill
Horrendous. Simply dreadful in all senses.
Agent booked several viewers at the same time regardless of the COVID guidance at the time (April). Ended up walking away after waiting outside for more than 15mins with no acknowledgement.
Pushy call centre and mortgage brokerage services.
Unable to unsubscribe from online service which was repeatedly sending me updates for somebody else’s property valuation.
Would not recommend to any one looking to buy or sell their property based on my recent experiences with this company.... Read more
12th Jul 2021 (3 years ago)
B Simon

I want to share my experience today from a first time buyer's perspective. Elliot Benson has shown an absolute professionalism throughout the whole experience. His patience, tenacity and expertise is second to none in this business. The whole process can be a bit daunting at first when there is a lot of information coming your way, but Elliot did an amazing job explaining the process and breaking it down into clear, easy to follow steps. I've had a lot of questions and luckily, he had a lot of patience and very open about everything. We've been in touch for about a year before we actually applied for a mortgage, absolutely impressed with their customer support and service. My situation wasn't completely straightforward, but I have found his competence and familiarity with the products and lenders to come in very handy. We have exchange contracts in less than 30 days. Some say that is impressive, but I'll let you to decide on that one.
Based on my experience, I would recommend his services to anyone who wishes to buy their next home. Let's not forget you're going to benefit from this partnership for life! Wow, absolutely amazing! Thank you for everything?... Read more
Buyer
26th Jun 2021 (3 years ago)
S Hamid
Everyone at William H Brown Crossgates has been super helpful! I am a first time buyer and they have made the entire process so simple and unproblematic! Even during lockdown they have always been easy to communicate with and available to answer my queries. I have no complaints whatsoever! Thanks again guys ????... Read more
Buyer
18th Jun 2021 (3 years ago)
A black
shocking and dreadful service. WHBrown were involved in my chain along with my agent and 2 others, all agents were freindly and proactive except WHbrown who never returned calls, when my agent did get to speak to them they were evasive and rude, it was almost like they did not want our chain to complete. My buyer who sold through them (and regrets it!) will be speaking to the industry regulators. I'm amazed to see positive reviews on here - although reading them closely I expect very much that they are fake!... Read more
Seller
12th May 2021 (3 years ago)
R McCormack
Elliot provided an excellent service when helping to find a mortgage. Any queries were answered quickly, he was always kind and dependable. We never met in person, due to the Pandemic but this didn't seem to impact his ability to do his job or communicate effectively.... Read more
9th May 2021 (3 years ago)
E Banks
I have bought and sold a few properties,but I have never felt as relaxed throughout the process as I have with William h Brown .
They took care of viewings ,whilst making sure I was kept in the loop , it was comforting to know that no question was considered a silly question .
All the staff have been brilliant and so friendly and easy to approach .... Read more
Seller
7th May 2021 (3 years ago)
S Tierney
made my buying process hassle free! Strongly Recommended... Read more
Buyer
7th May 2021 (3 years ago)
D Newman
Brilliant service from Tammy and Elliot, if it wasn't for them I would still be waiting for my keys to my new house.... Read more
Buyer
6th May 2021 (3 years ago)
B Hennessy-Thompson
Take ages to get back in contact. Don’t seem to be eager to sell houses or provide information that a potential buyer deserves to know.... Read more
4th May 2021 (3 years ago)
B R
Excellent service from my mortgage adviser, Elliott Benson.
Elliott made the whole process hassle-free and explicitly explained the steps involved. He also attended to all my queries in a timely manner and with utmost professionalism.
Thank you!... Read more
26th Mar 2021 (3 years ago)
H A
After your response saying that there is no picture of me I can confirm I have just had a look and it is still there!! It is a group photo. Please can you remove this picture!!!!... Read more
25th Mar 2021 (3 years ago)
S Carroll
Elliott is the most professional (and patient!) mortgage advisor, he helped us throughout the whole process of buying and selling and nothing was too much trouble. A big thank you too to Naomi and the whole team in the office, I felt I could always pick up the phone to them and my question would be answered. Thank you!... Read more
Seller
19th Mar 2021 (3 years ago)
W Fire
Excellent service from start to finish, such a helpful team ??... Read more
18th Mar 2021 (3 years ago)
D Crook
Big thanks to everyone at crossgates branch for their constant help with my house purchase. Having everyone on hand when I needed them made the process as stress free as it possibly could be. Many thanks team.... Read more
Buyer
18th Mar 2021 (3 years ago)
J Lipton
As a first time buyer I was really nervous about the house buying process but Elliott And Tammy got my mortgage in principle within 24 hours and updates throughout the sale. Would highly recommend William H Browns!... Read more
Buyer
18th Mar 2021 (3 years ago)
T Barron
I have recently used William H Brown in cross gates.
My mortgage advisor Elliot Benson was fantastic throughout.
He was always available to help with anything I needed, and made the whole process as stress free and simple as possible.
I would definitely recommend their mortgage brokering service.... Read more
18th Mar 2021 (3 years ago)
L Hobson
Tammy & Elliott were so professional and helpful during the buying process. Gave all the help needed and more, would recommend to anyone looking at buying a house!... Read more
Buyer
18th Mar 2021 (3 years ago)
E Lumsdon
Thanks to Tammy and Elliott for making my house purchase seem so easy! Wouldn’t go anywhere else for mortgage advice!... Read more
Buyer
18th Mar 2021 (3 years ago)
N Claudelle
I bought my house through another agency, but I preferred to have Elliot Benson from William H Brown Estate, as my mortgage advisor. He is extraordinary. He was always available to answer all of our questions and doubts.
He gave us a lot of advice, helped us find the mortgage for our house.
He found us the solicitor and acted as a intermediary between us and the solicitor and between us and the agency.
He acts with professionalism and he is respectful.
I am very happy to have worked with him and recommend him to anyone who wants to buy a house and does not know where to start.... Read more
Buyer
18th Mar 2021 (3 years ago)
Wendy

DO NOT USE THIS COMPANY!!!! I had the worst experience EVER. The first time in 40 years i am moving house and they made the experience for me horrendous and stressful. I rang to enquire about a property.. I had to go through all my details and on numerous occasions after telling the girl i was a cash buyer.. she was pushing me and pushing me to speak to the mortgage advisor which i wasn't going to do as i explained i was buying full in cash when i said no she was extremely rude. A few days later i called the company back as i didn't get confirmation of my viewing. I spoke to a different lady who said that i wasn't on the system so she would register me now and book the viewing i then got a confirmation straight away. The property i went to view had been online for a couple of weeks but it was perfect for me. After my viewing i called back straight away to put an offer forward for full asking price. 2 days later i had a call back to say they had accepted another offer from a first time buyer with no chain and who was using the in house mortgage advisor. I never received any letter or email with confirmation of my offer... it made me feel as though they never put my offer forward at all!! I WOULD NOT RECOMMEND THIS COMPANY IF YOU ARE LOOKING TO BUY OR SELL YOUR HOUSE... PUSHY & HORRIBLE CUSTOMER SERVICE.... Read more
Buyer
18th Mar 2021 (3 years ago)
L Ibbotson
Elliott - Mortgage Services Manager was really helpful and always set aside time to go through things with me... Read more
9th Mar 2021 (3 years ago)
K Stokes
Elliot was fab! So helpful and the process went very smoothly. He was always on hand to help whenever I needed it.... Read more
2nd Mar 2021 (3 years ago)
M Russell
Nothing was too much trouble for the staff at the Crossgates office, they really put me at ease and no question was a "silly question". Would highly recommend them. I had my first offer within 2 days of advertising and received 7 offers all in all. The house is now sold STC and it hasn't been up for sale 2 weeks yet! Thank you to all the staff, you were fantastic.
Mandy... Read more
Seller
12th Feb 2021 (4 years ago)
S Phillips
Fantastic service, Georgina is so positive, helpful and her enthusiasm is contagious. Georgina has taken the time to get to know me, my property and my needs. She genuinely seemed as happy I was to of agreed a sale on my property which is lovely to feel as a customer. Georgina has kept me up to speed and for me that is key for anyone buying or selling a home ????... Read more
Seller
1st Feb 2021 (4 years ago)
B T
Elliott Benson at William H Brown, you are an absolute star and and a credit to the company. We cannot recommend you enough. The services and the guidance from start to finish was absolutely amazing, every questions or concerns we had Elliott would answer and went above and beyond. Throughout the whole process Elliott kept us in the loop and supported us thorugh any paper works ect, we really appreciate the services, and for anyone who is looking to purchase a property, we would 100% recommend Elliott to you. Also we really love that life time service William H Brown offers, Elliott still keeps in touch with us and the services are still there for us if we needed it, this is an absolutely 5 star service.
Thank you so so much, we really appreciate everything you have done for us.... Read more
Buyer
29th Dec 2020 (4 years ago)
M Dalmeida
They are the best. Thanks for the good work done... Read more
26th Dec 2020 (4 years ago)
P Motevalli
Professional and friendly. Elliot was brilliant and very helpful from the offset. I will certainly recommend to anyone... Read more
25th Nov 2020 (4 years ago)
L Johnson
Elliot Benson helped us arrange our mortgage. He was very knowledgeable, explained things well and was very responsive. He also helped explain other parts of the process when we were unsure. We would highly recommend his services.... Read more
15th Nov 2020 (4 years ago)
M Bates
Well what can I say?? I've bought my first house through w h brown and the help that I have recieved is outstanding. Elliot as a mortgage advisor was always happy to answer any questions I had even worked around my work times which made it easier to get all the correct information sorted. I cannot recommend him enough if you are trying to buy a house I'd definitely seek out his help, he will make sure that everything is on track and you don't need to worry about chasing any paper work around trying to work yourself. Here's to the future in my own home thanks to him!... Read more
Buyer
24th Oct 2020 (4 years ago)
R Ntaibu
Elliott was incredibly helpful and professional throughout our home-buying process. As a first time buyer I really appreciated having him on hand at every step to offer advice. He really went above and beyond for us considering that we had 2 houses which fell though. I don't think we would have secured the house without his expert guidance especially with the Covid Pandemic which changed the dynamic of thinks. We are so grateful for your excellent dedication to service, thank you very much again Elliott!!... Read more
Buyer
21st Oct 2020 (4 years ago)
N Paget
I echo many of the 5 star reviews below. The service I received from George and Naomi was above and beyond throughout the whole process of buying and selling my property. Professional, kind and sympathetic with lovely manners and fantastic communication. They tirelessly chased solicitors and made it possible for me to buy my dream home. They worked hard to keep myself and my vendor in the loop, providing us both with confidence and putting us at ease. They made me feel looked after and can’t thank them enough :) a real credit to the branch!... Read more
Seller
26th Sep 2020 (4 years ago)
D Ronald
Elliot Benson and his team were very helpful throughout the buying process, from viewing to completion. Would highly recommend them.... Read more
Buyer
15th Aug 2020 (4 years ago)
D Hill
The service provided by George, Naomi and Team at William H Brown was excellent throughout the process of selling my property. Communication was fantastic throughout the whole process and I would highly recommend to anyone looking to sell their property. They are quick to respond to questions and put me at ease going through the process which I knew very little about at the start.... Read more
Seller
2nd Aug 2020 (4 years ago)
S Rai
As a first time buyer and a new to the location, we were confused and worried about the whole mortgage process until we met Mr. Elliot Benson from William H Brown as our mortgage advisor. He is very professional. He has provided excellent services and catered our every needs. He searched and found the best deals for insurance and mortgage. He even helped in finding the best solicitor. We would highly recommend Elliot Benson for mortgage advisor. We would definitely be returning back in future for any mortgage related advice.... Read more
Buyer
11th Jul 2020 (4 years ago)
D Dykes
Do not look after the client's interests... Read more
8th Jul 2020 (4 years ago)
S Henderson
As first time buyers we were a bit overwhelmed with all the information available however Elliott helped us throughout with clear communication. We were able to get in touch with him day and night, once even at 10pm! Nothing was ever too much trouble for him. We are so glad we chose to use Elliott as going forwards we know all our remortgaging will be as simple and pain free as that first purchase! Thank you Elliott :)... Read more
Buyer
7th Jun 2020 (4 years ago)
T Maiden
Elliot was absolutely spot on, from start to finish during the whole mortgage process.
Being fairly newly self employed, it added challenges to Elliot's job in finding a suitable lender, however he stuck at it and managed to help me purchase my first home with his regular updates and proactive chasing making the whole experience much less stressful. Thanks Elliot :-D... Read more
Buyer
11th Mar 2020 (4 years ago)
R genius
I made an offer on a property and received the worst service I could possibly imagine. I had to chase up the agent Elliot several times, he never called back with an update. After 2 weeks of waiting and little communication I then spoke to the manager Mr Temple, he apologised and we agreed on terms moving forward. He then broke the terms and didn’t stick to his end of the bargain. I then starting to chasing Mr Temple and Elliott, only to be told they were busy. I then withdrew my offer (with the receptionist) and no one called me to discuss the issues. All round terrible service and experience.... Read more
5th Mar 2020 (4 years ago)
S sturrock
went in to there crossgates office last saturday, 2 members of staff in and i got ignored - they was more interested in talking about dancing on ice. i dont normly right reviews but i was really cross as they seemed to just judge me that i cud not by a house (we have 250k to spend)... Read more
4th Mar 2020 (4 years ago)
C Asaba
Their customer service is absolutely professional.... Read more
27th Feb 2020 (4 years ago)
M Beattie
Elliott was incredibly helpful and professional throughout our home-buying process. As a first time buyer I really appreciated having him on hand at every step to offer advice. He really went above and beyond for us in terms of communication, and I don't think we would have secured the house without his expert guidance. Thanks very much again Elliott!... Read more
Buyer
11th Feb 2020 (5 years ago)
A Smith
Elliott dealt with my purchase in a very professional manner - always available when we needed.... Read more
Buyer
4th Feb 2020 (5 years ago)
C Leeds
Excellent Service! The whole Team are very professional, hard working and are always pleasant...WELL DONE!... Read more
28th Jan 2020 (5 years ago)
C Thompson
My partner sold her house through Browns. Definitely recommend... Read more
Seller
16th Jan 2020 (5 years ago)
R Milne
Great experience!!! Elliott helped us buy our first home, absolute pleasure dealing with him and William h brown. Many thanks !!... Read more
Buyer
10th Jan 2020 (5 years ago)
J Wani
Elliott Benson was really helpful throughout the whole process. Always kept me updated.... Read more
19th Dec 2019 (5 years ago)
G Fryer
What a fabulous team in crossgates branch very helpful would like to say a big thank you to George and charlie for going the extra mile... Read more
11th Dec 2019 (5 years ago)
B Ogunnubi
Friendly and welcoming staff... Read more
7th Dec 2019 (5 years ago)
P florea
As a first time buyer it was a great experience and Elliot did a great job very professionall. All the process gone smooth and easy. Highly recommended.
Thanks... Read more
Buyer
1st Dec 2019 (5 years ago)
A khan
Well done and thanks for quick sale of my house , hope we will be In touch in future as well . Great job... Read more
Seller
8th Oct 2019 (5 years ago)
J wilson
Outstanding customer service from Elliott. He is a credit to your company. From start to finish he has been so professional. Would highly recommend for first time buyers... Read more
17th Sep 2019 (5 years ago)
S Waterson
From the first initial visit from Ben we have felt at ease and under no pressure at all to sell with them. Out of three estate agents we had, I felt that Ben had an actual interest in marketing our property for us and getting us a sale. We have been kept informed of everything so far in the process. Ben really is a credit to the cross gates branch.... Read more
Seller
12th Sep 2019 (5 years ago)
L Merrick
Being a first time buyer I was a bit nervous of the process, but then I met Elliott. He helped me organize a mortgage and when I found my forever home he helped me through the whole process. I can highly recommend him as no job was too small for him and he was always just a phone call away... Read more
Buyer
12th Sep 2019 (5 years ago)
N Hristova
Elliott dealt with our purchase in a very professional manner - always available when we needed him and able to answer any question or concern we had, not once, but twice (after our first choice fell through half-way into the purchase). A+... Read more
Buyer
4th Sep 2019 (5 years ago)
Stephen
Elliott Benson has the patience of a saint and we would not be in our first family home if it was not for him.
Cannot thank him enough for his mortgage advice and guidance. We were certainly not the easiest people to sort out.... Read more
Buyer
4th Sep 2019 (5 years ago)
K Conboy
We have ust completed the sale of our rental property today. All the staff at WHB Crossgates were brilliant and made the whole process run smoothly with no hassles at all. A big special thank you to Charlie who dealt with everything and kept us updated and informed throughout. We would definitely use them again and would highly recommend. Thank you once again. Brian & Karen Conboy.... Read more
Seller
14th Aug 2019 (5 years ago)
K S
Being a first time buyer I didn't have much knowledge on what the process involved and I needed as much help as possible. My friend advised me to go speak to Elliot Benson and it was the best thing I could have done at the time. He was very helpful with everything, sorted out things promptly and always kept me updated with what was happening which made the stressfull situation of buying my first house much more relaxed. Even after final stages were complete he still provided me with the support I needed. I would highly recommend Elliot to anyone looking into buying a house as with his help it's definitely a less scary process all together.... Read more
Buyer
17th Jul 2019 (5 years ago)
Becca
We’re first time buyers and met Elliott when we were starting our search, he was really helpful and explained the whole process and how he could help from start to finish. We ran into a couple of hold ups with our process and Elliott was always available to chase things and always came back with an answer and a regular update. If it wasn’t for him we’d probably still be waiting for the keys!... Read more
Buyer
5th Jun 2019 (5 years ago)
N Darwin
I’ve just sold my house through William H Brown and the service I received was outstanding. Every question or query I had (and there was lot ????????) was promptly replied too, everyone went above and beyond and our whole experience was made very easy. I would like to say a massive thankyou to everyone especially George and Elliott who were amazing the whole time. Thankyou all... Read more
Seller
4th Jun 2019 (5 years ago)
D 24
I am a first time buyer and everything was new to me. Im glad Elliott Benson was there who guided me all the way through. He’s is friendly, confident, and professional. He always comes back with the clarifications to enable me to make the best decisions. He must have a medal for patience somewhere !:) It’s always worth it to have a mortgage consultant like Elliott Benson to have a stress-free application. I highly recommend him. Intact, All Staffs are nice and friendly.... Read more
Buyer
27th May 2019 (5 years ago)
E Caz
Absolutely shocking! Cost us the sale of our house in 2017 with there lack of effort resulting the loss of our new house. They were "not on the ball" made us feel like a nuisances, rarley returned calls. Two years later i am only now ready to start the process again after a total disaster and can say one thing for sure its not through William H Brown.... Read more
Seller
12th May 2019 (5 years ago)
C Beckworth
I am a first time buyer and didn’t really know the process of buying a house. I went to visit Elliott the Mortgage Advisor at the branch. He was extremely helpful and talked me through the whole process. Upon finding a house I called on Elliott to help me find a suitable mortgage. He was professional and helpful throughout the whole process. I would definitely recommend Elliott as he saved me a lot of stress and admin work especially since I am a first time buyer.... Read more
Buyer
25th Mar 2019 (5 years ago)
E Alcock
Staff all very friendly, professional and welcoming... Read more
8th Mar 2019 (5 years ago)
B Payne
I stumbled across a property being advertised for sale by WH Brown by accident and I'm really glad I did. I have found the service superb from Elliott Benson from our initial meeting. He has been reassuring, a great support and quick to react to any issues that have arisen. At times I have found the journey overwhelming and I have had lots of questions that have always been answered in a timely and open manner by Elliott. He really knows his stuff as a Mortgage Services Consultant and exudes such confidence that you know things are being done in the right way. He is a little gem and a credit to WH Brown and I absolutely wouldn't hesitate in using his services again!... Read more
Buyer
5th Mar 2019 (5 years ago)
S Bland
I dealt with George on the property viewing and Linzi with regards to the sale progression of my purchase. Both were friendly and professional in their service.... Read more
Buyer
15th Jan 2019 (6 years ago)
We cancelled with WHBrown after 20 weeks we got no viewings and couldn't even get through to anyone at the crossgates branch all the staff walked out... Read more
Seller
9th Jan 2019 (6 years ago)
R Horsley
You're in safe hands with the Mortgage Services Consultant, Elliott, at this branch. He knows his stuff inside-out, keeps you fully up-to-date via friendly emails, and will do his best to arrange meetings around your schedule if you're busy. What a star!... Read more
5th Jan 2019 (6 years ago)
P V
Tammy came out to our property and provided a great service from start to finish. She has helped us with forms and supported throughout the full process.... Read more
17th Oct 2018 (6 years ago)
T Nottingham
Tammy in the office is absolutely fantastic - really ace! She has helped me to sell every property that I have ever owned, and I would not give any other estate agent my business. She is professional, friendly, efficient and understanding. Thank you so much Tammy!... Read more
Seller
17th Oct 2018 (6 years ago)
C Shillan
Appaling service from the start. 12 months and 4 collapsed sales later we are moving to another agent for hopefully a better experience - couldn't be much worse!. Poor or no communication, inconsistent messages, untruthful, incompetent and rude staff. Do not use if you actually want to sell your house.... Read more
Seller
22nd Aug 2018 (6 years ago)
A Howarth
Very poor level of service from the start, no knowledge of property and no communication.... Read more
20th Mar 2018 (6 years ago)