I have had the wonderful experience of Kelcie who has supporting us with securing a property. Kelcie has gone above and beyond to ensure our move is fast and smooth. We have put our trust in Kelcie with the property and this has really shown through. We are grateful for the support in such a short space of time. We really recommend Kelcie to support families with their move.... Read more
Tenant
29th Jan 2025 (17 days ago)
As soon as I saw the property that I am now the tenant of, I fell in love with it. Kelcie was extremely helpful with helping me have this property- and so quickly too! I had a viewing on one day, and the next I got an email saying I have been accepted! Kelcie really worked her magic with this, and I appreciate her greatly for it. She's brilliant, and I'm over the moon in having her as my mover.
One thing I will mention however, is at one point I did feel a bit lost in the application process. I am very much a person that needs to know every single step in things like this, but I also understand that this can't always be the case. As soon as I asked however, I got an immediate answer, so no real complaints from my end :-)... Read more
Tenant
27th Nov 2024 (11 weeks ago)
M K
We found a house to rent through them. Unfortunately, the landlady has been horrible. Among many other things, she sent us a written one month notice and pushed us out before the end of our tenancy agreement, claiming we were on a rolling tenancy agreement (in writing too). This was false. We scrambled to move out one month before the end, just for her to keep the full amount of one month of rent that we mistakenly sent her. She told us to speak to Lauren at William H. Brown Pudsey, for more details. When I called the agency, they told me they were not managing this property and could not do anything.After speaking to Citizens advice, this is illegal and we are most likely going to go to court to recover the money. I find this behavior extremely unprofessional. I would avoid renting with them at all costs.... Read more
Tenant
4th Nov 2024 (15 weeks ago)
G Acton-Barker
We used Liberty as our mortgage advisor, she was absolutely fantastic. She was so efficient and made everything so easy for us. Thank you Liberty. I would also like to mention the branch manager Lisa, who was exceptional, always keeping us updated every step of the way, it was a pleasure using W H Brown. Thank you guys, we would highly recommend you.... Read more
31st Oct 2024 (15 weeks ago)
D Events
Libby was extremely helpful and knowledgeable during our property purchase , it was great to have someone there at the other end of the phone and have face to face appointments. The rest of the team are also so friendly. Thanks William h brown . Jess and Robert... Read more
Buyer
31st Oct 2024 (15 weeks ago)
G M
I am so glad I chose to go with William H Brown in Pudsey. They made this whole process so nice and smooth from start to finish, especially as it was a really difficult time for me. I really want to say a big thank you to Jess, Lisa and Hazel for all their help and support on my buying and selling. You’re all so lovely, professional and I love the good energy you all bring to this organisation. 5 stars all round!!! Big thanks to the photographer too!!... Read more
Seller
6th Oct 2024 (19 weeks ago)
J Waters
Staff were very friendly and helped at all stages of the purchase. Gave me a lovely gift basket on completion which was a lovely surprise! Office is situated very conveniently in Pudsey. Spoke to other customers who were also very happy ????????... Read more
Buyer
19th Aug 2024 (5 mo. ago)
K Briggs

I honestly would have been so lost in regards to starting the process of buying a house if it wasn't for the amazing people who work there. I could call at any time and they would answer with a smile, often booking me in that day to help clear any concerns I had. I had members of staff who were not even directly linked my mortgage application that would go out of their way to give me any advice and support. I would get calls just to genuinely ask about how the process was going. The staff would even answer questions and give support on queries that was outside of their job role. I cannot say a single bad word about W H Brown in Pudsey. IF anyone is a first time buyer please please go here as you mind will be at rest the second you walk in. Libby was my Mortgage Broker and was just phenomenal throughout, I couldn't have asked for a better person to support me. Catlin who was not assigned to me was always giving me advice and support and was genuinely interested in how the process was going. Please use W H Brown !... Read more
Buyer
13th Aug 2024 (6 mo. ago)
A Dervish
Highly recommend using this estate agents.
Hazel has been great with us, so helpful and professional and any questions I had she was more than happy to help us with.
Also the same with Ruby who has been dealing with the sale of our property. Lovely people and very helpful and made everything as stress free as possible for us.
We will be using William H Brown again in the future.... Read more
Seller
7th Aug 2024 (6 mo. ago)
A Cottrell
As a first-time homebuyers, we were initially overwhelmed by the mortgage process. However, working with Liberty Gartland at the Pudsey branch completely transformed our experience into a smooth and stress-free journey. She took the time to explain every step of the mortgage process in clear, easy-to-understand terms, making sure we felt comfortable and informed at every stage. Communication was seamless, with Libby always available to answer our questions, whether via email, phone, or in-person meetings.
Kaitlin at the Pudsey branch was also incredibly polite and professional when it came to organising house viewings in the first stages of buying our house. She was efficient, and always kept us in the loop about any houses that came onto the market that may interest us.
I highly recommend William H Brown to anyone looking to purchase a house!... Read more
Buyer
27th Jul 2024 (6 mo. ago)
C X
Very racist.... Read more
19th Jul 2024 (6 mo. ago)
S 329
Just bought my first house with William h brown and used their mortgage advisor, Liberty Gartland from Pudsey branch. She knows the score, very helpful, and informative. I recommend Liberty and her team. Can’t Thank her enough. She’s been amazing. ???? ?? ????
Thank you.... Read more
Buyer
6th Jun 2024 (8 mo. ago)
Kelcie and Antoniya were a great help to us when looking for our home. The girls had great communication and nothing was any trouble to them.
We are very happy in our new home, thank you so much for all your help????... Read more
Tenant
4th Jun 2024 (8 mo. ago)
S B
An excellent and professional service from start to finish.... Read more
Kelcie Winterburn was a really lovely and helpful person through the entire process. She was very knowledgeable, knew exactly what to do, answered all my questions, and was friendly and polite the whole time.... Read more
Tenant
26th May 2024 (8 mo. ago)
E Renton
Jess was really professional when completing the valuation on our home. She was friendly, well prepared and passionate about selling. The photographer took good photos and was a pleasure to work with on the day. Angela looked after us well and always remained optimistic. She listened to our needs, kept us up to date and explored all options for potential buyers along the with team in Pudsey (including Ruby). I couldn't have asked for any more enthusiasm or effort to obtain potential leads. Unfortunately the market right now did not work in our favour to obtain an offer at the value we had hoped for and so made a difficult decision to wait until things settle. A big thank you to the team for always answering and returning calls, following up leads and trying new ideas to promote our home. Would recommend the Pudsey team as they did get a regular flow of potential buyers through our door. Would recommend if selling again in the future.... Read more
Seller
24th May 2024 (8 mo. ago)
H Wigginton
Angela really went above and beyond for my purchase as this wasn't a normal purchase due to this having sentimental value and been a corporate sale. She provided assistance at every turn and I do honestly believe my purchase wouldn't have happened without her. I could not thank her and her team enough!... Read more
Buyer
10th May 2024 (9 mo. ago)
C Wilson
Rang branch today at 09.40 to ask for your head office contact number. Lady that answered was extremely rude and hung up. Not what you would expect from a Professional company. Could you play back the call and provide your staff with adequate training.... Read more
29th Apr 2024 (9 mo. ago)
Hi, my names Emilee and I just wanted to express my gratitude for the excellent customer service I received from Kelcie Winterburn! She was very professional, but down to earth in a way that made me feel comfortable and welcomed! Kelcie was extremely helpful throughout the entire process of me applying for a property and delivered every answer for a question I had, with a smile! As I am sure most people know, moving can be a very stressful time, but I can most certainly say Kelcie made the experience a lot less scary! Many thanks for all the help and assisting me in my many questions, I greatly appreciate it!... Read more
Tenant
29th Apr 2024 (9 mo. ago)
G Greene
The whole team at the Pudsey office are lovely. I mainly dealt with Angela for my house purchase and she was brilliant! Communicative, friendly and helpful from start to finish ????... Read more
Buyer
28th Apr 2024 (9 mo. ago)
K Roclawski
Went for some assistance and advice regarding some required documentation. Yes the more complicated they can make it the more the charges are. Just joking. Fantastic help, brilliant staff and customer interaction. Can not fault tem to date.... Read more
20th Apr 2024 (9 mo. ago)
I had such a great experience finding a flat with William H Brown. Kelcie was so helpful and always willing to go above and beyond to help me with any queries or issues I had. She made the overall process very stress free and constantly communicated with me to make sure I was up to date on my knowledge of the properties I viewed.
She is a true credit to the William H Brown Pudsey team.... Read more
Tenant
19th Apr 2024 (9 mo. ago)
P Higgins
Great working with Angela it took us a while but they kept us informed about everything, defo use them again... Read more
17th Apr 2024 (9 mo. ago)
A McHugh

I would like to give an extensive review for William H Brown.
Let me explain why:
I moved into a property in Yeadon 5/2/2024 under the impression that this was a new property, no one in it before me, and that everything (appliances etc) worked. This was sadly not the case. For context, I live by myself and I’m a 28 year old female.
I informed William H Brown on the day I moved in that the following didn’t work:
- fridge freezer
- washing machine
- bathroom heater
- dishwasher
- bedroom heater hanging off the wall
- Parking fines
WHB advised me since I was a tenant I could park on site (smart parking camera controlled) and I would not be charged. I gave my registration. After moving in I received the parking fine after fine after fine racking up to over £2000. I tell this to the developer and WHB who tell me they will sort this. 16/04/2024, this has still not been rectified and I am being chased by Debt Recovery Plus for over £2000 in fines.
I have email and written proof of all of this.
They told me that they’d fix these issues. 1 week later I email again to reiterate that I don’t have a working fridge/freezer and that my food was going bad. 2 weeks later this is still not fixed. I email again… they signpost me to a ‘developer’ of the building. I call these people and they have no idea of my address. I call back William H Brown and they say they will sort this for me.
1 week goes by I still have no working appliances and no one has contacted me. I call William H Brown again to fix the issues they said I have to call the developer as that’s my problem. I say ok, I call the developer they tell me someone will come out the day after.
I stay home from work waiting for a contractor to come and fix the flat. No one comes. *shock* I call the developer again they say we’ll get back to you. I call/email WHB to let them know what the outcome is. No reply from them.
Another 5 days goes by. Baring in mind this is almost 1 month of living in a flat where NOTHING works. A contractor comes to review the flat. He has a look, pokes around in the cupboards and tells me, “yes, you’re right. Nothing works. I’ll phone the developer and I’ll get back to you.”
I let you guess what happens next. No one calls, emails or comes back to fix the flat. I call the developer back and ask if someone is coming to fix the flat, all the while keeping in contact with several branch’s and different people from William H Brown. The developer tells me they will send someone out to fix the problem tomorrow.
No one comes.
I call them back and they say someone will come tomorrow. I wait in and no one comes. So I call again and they say someone will be with you today.
The second contractor turns up and says “yes, your right nothing works. There are no plug sockets for any of the appliances behind the cupboards so there is nowhere to get power from. I will have to attach your fridge to an extension across the kitchen (health and safety) for you to have power. I ask, “when will this be properly fixed?” He says he hasn’t a clue but will get back to me asap.
Long story short, this never was fixed. It went on like this for 3 months. Back and forth, back and forth with no avail. I ended up being prescribed Sertraline by the doctors and had a breakdown where I went missing for 4 days as I couldn’t handle the stress.
After challenging this I asked if I could be released from my contract to move out. They told me no. Then they told me yes, but I have to pay rent until someone else moves in, then they told me I didn’t have to pay rent and that I could be released then they changed there mind… tiring isn’t it?
this is still an ongoing issue.... Read more
Tenant
16th Apr 2024 (9 mo. ago)
C tham

First time to use William H Brown to look at house, unfortunately house was sold and was advised by their colleague to use there mortgage advisor but I was booked in a week advanced so plenty of time notice. Keep getting miss calls of them and when call back they say they will call me back but I heard nothing when that day arrived for mortgage appointment, they say I'm no longer booked in as their advisor are all booked. But I'm sorry at least tell me that before booking me in or tell me that when I call back or leave me a voicemail but no you like to waste my time that I am unable to get back. How can I trust this company to help me with my house purchase when they can't keep their promises.
William H Brown even if you ask me to email you etc so you can look into it. Unfortunately I have lost time that cannot be returned so why am I gonna use my precious time for you to look into something then give me some sort of excuse.
UPDATE
The area manager reached out to me and explained her colleagues have been calling me numerous times and she provided me with time and dates, when I replied her email with my call logs to prove the time and dates of the calls were made by me not the branch. This shows you what these people are like, they telling lies to manager and manager use them time and dates they allegedly have called me to say they did call me. I have heard no replies from the manager since I provided evidence she was wrongly say they did call me.... Read more
30th Mar 2024 (10 mo. ago)
S B
I have been very impressed with William H Brown's services thus far. Liberty Gartland, Mortgage Advisor, has been incredibly helpful and informative, and her help has been most appreciated. I very much recommend Liberty and all of the wider team, who have been both helpful and prompt in their responses. Thank you!... Read more
25th Mar 2024 (10 mo. ago)
E Frost
Buying a house with William h brown and used their mortgage advisor, Liberty Gartland. Absolutely fantastic service from Liberty. She found me the best deal for my mortgage and sorted out all the extras for me. Would highly recommend using her, she's so helpful. Goes the extra mile to get the best mortgage for your needs. Thank you Liberty, you've been a superstar ???? ?? ????... Read more
Buyer
25th Mar 2024 (10 mo. ago)
A Kirk

A very tramatic valuation experience.
I feel the need to warn people about William H Brown valuer, Elle Parsons.
She was very unprofessional to put it mildly.
She was being verbally disrespectful & demeaning to other estate agents. She also mocked other estate agents valuations of my house.
She did not stop talking from the moment she entered my house. She was not interested in listening to anything I had to say. She mocked me for measuring the rooms in my house with a tape measure, stating, "We don't live in the 1970's". So very rude!
She was in my house for around 45 minutes. She only left, because I explained I had to go to work, at which point she stated that she would have normally been there for another hour an a half to talk through everything. Why!?? And even after I ushered her to the front door, she was lingering in my hallway, still talking for another good 5 minutes.
A very unpleasant experience. I certainly got narcissist vibes from this women. I feel sorry for William H Brown, as in my opinion, they have employed someone who is representing their company very badly.
Safe to say I will not be using William H Brown to sell my house.... Read more
Seller
21st Mar 2024 (10 mo. ago)
C A
Brilliant service easy to get hold off and quick with any information you need... Read more
9th Feb 2024 (1 year ago)
M Gaunt
I have recently sold through William H Brown and the staff at Pudsey were professional and friendly. Excellent service got a great price for the property and the staff were always happy to answer any questions no matter how small. I would highly recommend this agent.... Read more
Seller
8th Feb 2024 (1 year ago)
S Flesher
We had James Hardwick recommended to us for marketing our property for rental and what a good recommendation it was - James was in touch all the time regarding viewings and any paperwork there was never any pressure put on us to go with William H Brown but once meeting James we felt confident with him, James is very professional, friendly and conscientious, if you want a job doing properly don’t hesitate contacting James he’s a top bloke.... Read more
Landlord
26th Jan 2024 (1 year ago)
T Waddington
Unfortunately I was slightly let down by William H Brown Estate Agents in Pudsey, throughout my experience of buying a house via auction. Multiple staff members gave me incorrect advice regarding buying through auction & actually caused delays in me buying my house. I ultimately had to deal with the manager of the branch only named Lisa who was apologetic & helpful. Over-all the process was more stressful than it needed to be & definitely showed a lack of experience/training with this branch. I got there in the end though.... Read more
Buyer
23rd Jan 2024 (1 year ago)
N Barnes
Kaitlin was a prompt, fast replying and very helpful agent who dealt with us impeccably. Also we really appreciated Angela who helped us with delightful optimism. Really great experience!... Read more
3rd Jan 2024 (1 year ago)
G cov
I can highly recommend William H Brown Pudsey branch. They are very well organised and professional. Especially I would like to remark Ruby she was the one in contact with me most of the time a very friendly, professional and helpful person.... Read more
2nd Jan 2024 (1 year ago)
O tosan
Nice and friendly experience… wish I could give more than 5 stars. Kudos!... Read more
26th Nov 2023 (1 year ago)
H Baird
Please do not use this estate agents under any circumstances. They are absolutely incompetent. If you would like to go through hell and back, have constant unacceptable service provided and basically your life ruining then please get in touch. If you would not, then stay clear. Also I'm convinced that all the other reviews have been paid off because there is no way that any of the 5 star reviews can be genuine.... Read more
10th Nov 2023 (1 year ago)
C Hill
From our initial meeting, James from W H Brown was well informed, polite, helpful and very professional. He answered all my queries and went out of his way to assist in any way he could. As a first time landlord, I am extremely grateful for his guidance and advice.... Read more
Landlord
8th Nov 2023 (1 year ago)
J Thakur
Excellent service... Read more
1st Nov 2023 (1 year ago)
J Tindall
I recently purchased my first home and used Nathaniel as my Mortgage Advisor. Nathaniel really impressed me with his knowledge and incite for mortgages and I would definitely recommend him to a friend. In my case I bought a repossession meaning we had just 28 days to get the mortgage sorted and exchange contracts. All went smoothly even with the strict timeline and we ended up having no delays. 5/5.... Read more
Buyer
28th Sep 2023 (1 year ago)
N knightley
Just wanted to give a huge round of applause to the team at William H Brown in Pudsey headed up by Lisa with Angela and Jess in particular ... I quite simply would not have been able to negotiate the complexities of a sale and a purchase if it were not for their unending professionalism and knowledge throughout the whole process. They were there for me whatever my question every step of the way with a common sense approach that explained everything. All of them continually kept the process moving and I felt like they were with me every step of the way. If you are considering any house move or purchase you will not go far wrong by walking into William H Brown who will navigate everything for you with courtesy and consideration. Thank you so much, the three of you are just fab :0)... Read more
Seller
26th Sep 2023 (1 year ago)
K Kerrigan
Can highly recommend James the Lettings manager. He was extremely professional, efficient and dealt with all my questions swiftly. Smooth transaction and always willing to go the extra mile thanks again James... Read more
Landlord
19th Sep 2023 (1 year ago)
J Worthy
I am extremely happy with the level of service and professional expertise displayed by Mr James Hardwick Wilson .His knowledge is extensive and his ideas are so useful i would have no hesitation in giving my highest recommendation.... Read more
11th Sep 2023 (1 year ago)
M Ingram
I recently let a property with James from the Pudsey branch, he made the whole process so easy and the level of professionalism was very impressive.... Read more
Landlord
11th Sep 2023 (1 year ago)
Tom
Really happy with William H Brown as our estate agents buying our first property in Pudsey. Team were really helpful and went above and beyond to keep the ball rolling and to keep us informed. We felt like we were in great hands. We used their in-house team to secure our mortgage, survey and home insurance; the whole process went smoothly and we secured a great rate. Keep your fingers crossed that when you next find a house you love, it's this William H Brown team handling it.... Read more
Buyer
1st Sep 2023 (1 year ago)
Priced wrong in the first instance,no communication,one agent showing people round left halfway through as they had to go to another one,then didn’t let me know it was being taken off the market,found out with another estate agency,so certainly would not recommend... Read more
Seller
1st Sep 2023 (1 year ago)
S flynn
Recently completed on a house through William h brown Pudsey. Staff are professional and friendly and picked up any calls and queries we had in a timely manner.... Read more
Buyer
25th Aug 2023 (1 year ago)
L Huxley
Everyone has been so responsive and helpful with my first property purchase!... Read more
Buyer
16th Aug 2023 (1 year ago)
I Afzal
Nathaniel Harding has been a great and very helpful person to work with and I recommend other people to also work with him in the future.And will always try his best to get you the best deals.... Read more
12th Aug 2023 (1 year ago)
B Langan
I’m really impressed with the service at William H Brown. I’m mainly dealing with Angela. She’s always been very prompt when replying to queries, very helpful explaining all the steps involved and very friendly. I highly recommend.... Read more
2nd Aug 2023 (1 year ago)
D Boyes
I'm very impressed with the quality and reliability of the
Staff at Pudsey branch for the help in selling my house.... Read more
Seller
26th Jul 2023 (1 year ago)
E Adebiyi
As a first time buyer, so far, I am really impressed with the service at William H. Brown Pudsey branch. The lovely Hazel showed me the property and I was immediately impressed. The rest of the team are always smiling, welcoming and ready to help. Nathaniel my mortgage advisor is also brilliant and takes his time to explain everything down to the T as I am absolutely clueless. Looking forward to the rest of the journey. 10/10, recommend them.... Read more
Buyer
24th Jul 2023 (1 year ago)
L Briggs
Not even returned my call regarding a property... Read more
7th Jul 2023 (1 year ago)
Our property was on the market for months with only one viewing which was disappointing. There were a couple of issues with communication and accuracy but the staff were pleasant and very friendly. The ‘dashboard’ facility wasn’t updated so useless really - not sure if this was a software issue.
... Read more
Seller
8th Jun 2023 (1 year ago)
B Rock
Aa a fellow estate agent, I called the branch this afternoon to check some information, Jess was brilliant, clear, concise and very helpful. I wish that estate agents could drop the rivalry and just get on. A pleasure to deal with W H Brown Pudsey, thank you Jess. 10 /10.... Read more
12th May 2023 (1 year ago)
P Ann
The contact with Willian H brown so far has been a very good experience,everything explained really well,and I’m sure this will continue until the sale of my house goes through... Read more
Seller
20th Apr 2023 (1 year ago)
R Naylor
Had a great experience with William H Brown in Pudsey. Helped me achieve asking price on my 2 bed flat. I was kept well informed and advised throughout the process.... Read more
Seller
26th Mar 2023 (1 year ago)
H Hodges
Very helpful staff all seem yo know what's going on. Very impressed.
Talking to Jess and so far making it easy for me.... Read more
19th Jan 2023 (2 years ago)
H Mackinney
I genuinely could not have bought my house without the help of Nathaniel. He answered all my random questions and was always there to talk me through anything I didn’t understand. I have been so impressed with the service we received and would really recommend his services as a Mortgage Services Consultant. Every time we’ve been in the whole office have been really friendly, thank you for everything you’ve done for us we are so grateful!... Read more
Buyer
31st Oct 2022 (2 years ago)
J Womack
Back in January Charlotte helped me with purchasing my first property with ease, it was a seamless process from start to finish. I couldn’t have found anyone better if I’d tried! Thank you Charlotte!... Read more
Buyer
12th Oct 2022 (2 years ago)
The staff are polite and very helpful they answered any questions I had, nothing is too much trouble. I would highly recommend this estate agent.... Read more
Seller
17th Sep 2022 (2 years ago)
V Sajtós
My partner and I are currently in the process of buying our first house. Fantastic service from Angela, would highly recommend her. She has been very friendly, professional, extremely supportive and easy to talk too.
Thank you Angela! :)... Read more
Buyer
30th Aug 2022 (2 years ago)
L Smith
We had a fantastic experience dealing with Charlotte from the Pudsey branch back in June. She made everything so easy for us as first-time buyers and broke all of it down so we could understand everything.
We can’t thank you enough!!!... Read more
Buyer
24th Aug 2022 (2 years ago)
Great service. Stressful sale but the agents did a good job making sure all went through OK. They helped us achieve the best price due to 2 asking price offers. I would recommend them.... Read more
Seller
21st Aug 2022 (2 years ago)
romanidzeee
Nice office with very welcoming and helpful staff... Read more
3rd Jul 2022 (2 years ago)
N Smeaton
Great estate agent to use. Professional and friendly team who get back to you quickly and get things done. I have had a great experience with them so far.... Read more
29th May 2022 (2 years ago)
D Sone
I contacted WHB and spoke to Elle the estate agent. Elle came to value my house and gave honest opinion on the valuation price of my home. Elle answered all my questions and put my mind at rest. Very customer focused and a lovely manner and very professional. Thank you Elle and all staff at Pudsey branch... Read more
Seller
8th May 2022 (2 years ago)
H Najran
We have had a fabulous experience with Angela at William H Brown and we have enjoyed working alongside her for the past year. Angela is always available to discuss properties and viewings and very willing to provide sound advice. We always look forward to meeting Angela during our trip to Leeds and, furthermore, the team are always very welcoming when we walk through the door. We highly recommend this branch and Angela and the team. Thank you for all the support; it is very appreciated!... Read more
21st Mar 2022 (2 years ago)
Z W
We really appreciate the help of Charlotte, the mortgage broker, in William H Brown Estate Agents. She is very friendly, responsible, and make sure everything progresses in time. We'd love to recommend their service!... Read more
15th Mar 2022 (2 years ago)
A S
Great comms, great people. Elle, Angela, Lisa and the rest of the team were always on hand to guide us through the process of selling and buying! WHB Team Pudsey comes highly recommended! A+... Read more
Seller
9th Mar 2022 (2 years ago)
Z Hussain
Everyone at the branch have been very supportive especially the mortgage broker (Charlotte), purchase of my first property was so stress free and I would strongly recommend especially the mortgage services they offer.... Read more
Buyer
9th Feb 2022 (3 years ago)
G Hill
Pudsey team are a delight through and through. Helpful, quick and kind, would definitely highly recommend!... Read more
3rd Feb 2022 (3 years ago)
H Squibb
The Pudsey team are a delight to work with; always very professional, nothing is too much effort and they're a very friendly bunch! Highly recommend!... Read more
3rd Feb 2022 (3 years ago)
Lizi
Always a friendly and helpful team at the Pudsey branch, highly recommend them. The sales and admin team are a pleasure to speak to.... Read more
3rd Feb 2022 (3 years ago)
Parker
Fantastic service, the sales team were speedy and courteous throughout the process. The admin team were also amazing and helped solve any stresses I experienced with warmth and humour. Would absolutely recommend.... Read more
3rd Feb 2022 (3 years ago)
M Brook
I recently bought a house through the Pudsey William h Brown office and dealt mainly with Angela. She made a difficult process as stress free as possible and was always happy to help. Great service and if I ever sell, I’ll definitely be back.... Read more
Buyer
28th Jan 2022 (3 years ago)
R Randhawa
I have used this agent twice now. Chloe has provided a fantastic service and manged to let both properties within days of advertising. I highly recommend using them.... Read more
Landlord
30th Jun 2021 (3 years ago)
Z Lawson
Chloe Redhead helped with the letting of my property and she was fantastic from start to finish. Very professional and good to work with.... Read more
Landlord
29th Jun 2021 (3 years ago)
M Ellyard
From the initial valuation to the phone call to confirm Exchange of Contracts the Sales Team were amazing. Friendly, helpful, great at smoothing out stressful situations and always professional. I would highly recommend! Special shout out to Dan and Elle ????????... Read more
Seller
21st May 2021 (3 years ago)
A Neal
Sophie at William H Brown was excellent, supportive and helpful throughout the process to get a mortgage offer! I was recommended by a family member and was not disappointed - great service. Not only did Sophie find an excellent product, she also took time to explain everything clearly and ensure I was happy too.
I would highly recommend!... Read more
29th Apr 2021 (3 years ago)
D Fenby
We sold our house with WHB and the team are a pleasure to deal with. It was nice to see a team being pro-active in their approach to sales. The team worked in an honest and efficient way to best meet our needs. I would highly recommend... Read more
Seller
22nd Apr 2021 (3 years ago)
K Andrews
I am a first-time landlord and Bryony helped me find tenants for my property. I was hugely impressed by her professionalism and motivation throughout - she organised a large number of viewings within days and secured offers from the vast majority of these. Although I didn't meet her, Chloe was also excellent for contact when Bryony wasn't available. Highly recommended all round.... Read more
Landlord
21st Apr 2021 (3 years ago)
T Littlewood
We have purchased a property from WH Browns. Unfortunately a quick sale turned into a very slow one. I have to thank Angela Benton who pushed the vendors at every step of the way. She replied to any queries promptly and very professional . We would have pulled out of the sale if it was not for her positivity. Would 100% recommend Angela.... Read more
Buyer
15th Mar 2021 (3 years ago)
H Bowman
We first used Sarah as our mortgage advisor nearly 4 years ago and we are using her again as we are moving house soon. Sarah is simply great, we can't fault her at all. She is really professional and great at making things happen quickly! Can't recommend her highly enough!... Read more
20th Feb 2021 (3 years ago)
H Maw
Sarah was extremely helpful at the start of our first house buying process, would definitely recommend for finding the right mortgage deal!... Read more
Buyer
19th Feb 2021 (3 years ago)
M Rodway
Sarah has been brilliant with us from the first moment, going above and beyond to provide us with the best mortgage available for us. She was kind enough to be involved in negotiation for our new property and made us feel like her number one priority in getting our application sorted so quickly. Can't praise her highly enough!... Read more
19th Feb 2021 (3 years ago)
B Sharpe
Sarah ainge was my broker A? service nothing was a hassle and secured rates I was unaware where even possible. I will certainly look no further when it comes to needing a mortgage advice/Broker.... Read more
19th Feb 2021 (3 years ago)
M Collins
As first time buyers we really needed someone to guide us through the process and make sure we understood everything we were signing up to.
Sarah immediately put us at ease and has made getting a mortgage clear, straight forward even enjoyable!
Always quick to respond to a question and made sure that all avenues were explored – we really did get a great service and would 100% recommend (and will do to our family).
Thank you Sarah!
M & T x... Read more
Buyer
19th Feb 2021 (3 years ago)
B Light
The Pudsey team at William H Brown handled the sale of my Dad and his wife's house. They were excellent to deal with from initial house inspection and valuation, through to completion. Within a few days of going live the house had around 25 viewings booked and my dad and his wife accepted a great offer above the asking price within the first week. The team were friendly, knowledgable and always willing to help. Communication was great too. Would definitely recommend to people.... Read more
Seller
27th Jan 2021 (4 years ago)
L Gamer
Sophie was out mortgage broker and she was brilliant. Even with a a couple of defaults she was able to get us a brilliant mortgage, with a decent deposit offering. Nothing was too much for her, and she continously went above and beyond for any of our needs, working all hours for us to get our dream house. Always on hand for any advice needed. Would recommend 100%. Honestly she will not let you down. Danielle C... Read more
Buyer
27th Jan 2021 (4 years ago)
L Thomas
Would highly recommend & wouldn't hesitate to use in future. I found them to be very professional and extremely knowledgeable, they managed our expectations perfectly. After our house was on the market with another agent for 6 weeks, our sale had stagnated. William H Brown went on to sell our house in 2 days for more than the asking price. They kept me updated at every stage & always quick to return calls. I particularly want to thank Lisa & Jacqueline for their hard work, and also to Ben for making a wonderful first impression that continued throughout the whole process.... Read more
Seller
20th Jan 2021 (4 years ago)
A Titu
Absolutely brilliant service. I couldn't be more happier. I would definitely recommend to everyone.... Read more
6th Jan 2021 (4 years ago)
L Purcell
We have received excellent service from William H Brown Pudsey from start to finish. We used their in house mortgage advise service and we dealt with Sophie. She was absolutely amazing especially through this difficult time. Sophie went above and beyond working all the hours to make sure we got our mortgage secured and could move house. Thank you so so much. I would highly recommend William H Brown and Sophie to anyone moving/looking to move house.... Read more
Buyer
5th Jan 2021 (4 years ago)
L Clark
Sarah has been our mortgage advisor for a number of years and always delivers an exceptional service.
Sarah is reliable and looks to find a deal that suits our needs, is affordable and one where all risks have been explored and discussed.
Sarah has always worked quick to obtain a mortgage in principle for us each time we have put an offer in. Nothing has ever been too much trouble.
Brilliant service, our advisor for life!
Lisa... Read more
23rd Nov 2020 (4 years ago)
G Hough
They've been doing a great job at helping us through our house purchase, especially our adviser Sarah. Very friendly and helpful, would recommend.... Read more
Buyer
23rd Nov 2020 (4 years ago)
J Hambleton
We have had a great experience William H Brown when we bought our home.
Lisa was our main contact for the purchase and was always professional, friendly and communicated well with us.
Sophie was our mortgage advisor and we really felt she did an great job in arranging a suitable mortgage and life insurance for us. Sophie communicated well, was quick to respond to queries raised by us and took the time to talk through the jargon in simpler terms.... Read more
Buyer
19th Nov 2020 (4 years ago)
S Chew
Sophie kept me posted throughout the process so far, she has been professional and worked hard to get me the best deal available... Read more
11th Nov 2020 (4 years ago)
M Holliday
Professional courteous Staff. Good communication throughout.... Read more
7th Nov 2020 (4 years ago)
A Sawyer
Our entire experience with William H Brown in Pudsey has been exceptional.
They came out to our home quickly to carry out the valuation. The attention to detail in writing the particulars, creating the floor plan and taking the photo's was amazing and gave us confidence right from the start.
Everyone that we dealt with was very professional and quick to respond to us. We really felt like they had our best interests at heart.
I would not hesitate in recommending them.... Read more
Seller
2nd Nov 2020 (4 years ago)
M Calvert
Spoke to Sophie the mortgage advisor who was very helpful even after several mistakes were made on our application (which wasn't her fault), she still managed to get our mortgage sorted and got us into our first house, thank you... Read more
Buyer
20th Oct 2020 (4 years ago)
N Fontaine
Hi
I want to thank sarah for going above and beyond for me. I've received Constant feedback about and updates Throughout. Nothing was ever to much trouble and She made it very easy for me. Highly recommended. Fabulous service from start to finish and a credit to William H brown... Read more
7th Oct 2020 (4 years ago)
Y J
From start to finish Lisa's handling of my sale was exceptional, couldn't fault her. Gave me every confidence that she was working with my best interests at heart. Kept me informed, on track and updated every step of the way and all round was a very proficient and effective negotiator. Would definitely recommend the 'Team' to get the job done. Takes a lot to impress me and they certainly were a stand out in my estimation.Thank you.... Read more
Seller
3rd Oct 2020 (4 years ago)
F Rocha
We have used the services of Sarah Ainge twice now, to negotiate our mortgage. As first time buyers we were clueless, but Sarah has explained every step of the process and has dealt with everything mortgage related on our behalf. She's been extremely helpful and a pleasure to deal with. We wouldn't go anywhere else!... Read more
Buyer
2nd Oct 2020 (4 years ago)
John
When we recently moved house, we dealt with William H Brown in Pudsey and all of the staff there were excellent. Sarah Ainge was our mortgage advisor there. She was absolutely outstanding in every way from the very first part of our move (The Mortgage application) right up to our completion. She was so professional, helpful, knowledgeable and supportive every step along the way, and went the extra mile for us on several occasions. Indeed, we started referring to her as Sarah ‘The Angel’ instead of just Sarah Ainge!!!
Sarah was fantastic at her job and we would highly recommend her to any person we meet.
If we ever move again, she would be the first person we would contact. She is a star and a complete credit to her profession. We cannot thank her enough for everything she did for us.
J&K... Read more
1st Oct 2020 (4 years ago)
N procter
Sarah has been really helpful with the whole process and guided me through every step, making the whole thing easy and stress free.... Read more
29th Sep 2020 (4 years ago)
J Munkes
Lisa was absolutely fantastic! We could not have done it without her! We had such issues trying to agree on a completion date with all parties involved in the chain and Lisa spoke to everyone, called back and forth for weeks! We would definitely use William H Brown Pudsey again as their service was outstanding!... Read more
28th Sep 2020 (4 years ago)
A LEEDS
Awful experience, absolutely discussed with them. I put the offer on property and was acceptable for seller and provided all necessary documents, but they didn’t took the property off from the market and keep booking more viewing and sold it to someone else. Basically looking for more commission.Would never recommend or use them again.... Read more
Buyer
15th Sep 2020 (4 years ago)
S Wainwright
We went to view a house with WIlliam H Brown which we didn't end up buying, but were then fortunate to be offered a mortgage advice appointment with Sarah Ainge who was brilliant. She went well above and beyond to help my partner and I sort out our ridiculously complicated situation (a buy to let remortgage, a new mortgage and now a house sale) and also recommended a great solicitor who helped us turn everything around with the purchase of our new house in just over 5 weeks. Throughout the process, Sarah was friendly, professional and always got back to us super quickly with any queries we had, and there were quite a few!
I would highly recommend giving Sarah a call for help with your mortgage. This was both of our second time house purchase and after doing it ourselves first time round, we agreed it is 100% worth the money using a mortgage broker to help you, and we would not hesitate to use Sarah and her team again.
Thanks again Sarah!... Read more
Buyer
10th Sep 2020 (4 years ago)
B Scoffin
First time buyer so I was abit daunted by the whole process, but after meeting with the mortgage advisor Sophie and using her services and expertise made the whole process very easy. She was always easy to contact and helping me along the way.
Excellent experience with everyone involved at WH Brown.... Read more
Buyer
27th Aug 2020 (4 years ago)
J Kershaw
Sarah Ainge has been amazing at William H Brown Pudsey. she has found our mortgage and made the whole process feel a lot less stressful. She was always on the other end of the phone if we needed her and kept us up to date throughout the process. I cannot thank Sarah enough for how professional she has been, the rest of the branch are also super friendly and helpful :)... Read more
Buyer
21st Aug 2020 (4 years ago)
S Bastianacci
I rented a property of theirs and they were the worst agency I have ever dealt with. Regardless of being a mortgage adviser for a competitor or not, that makes no difference in regards to how you treated me as a tenant! Again showing how un-profressional you are. You took money from my deposit for something I apparently owed you 4 years ago. They held money back from my deposit which even the TDS said they were not allowed to do. It went to a mediator and I won the case as they had not shown they had attempted to collect anything that was owned to them. In conclusion, just because I am a mortgage adviser for another agency makes absolutely no relevance to your service as an estate agent for a tenant!!!!! And the fact that you cannot find my details well thats ridiculous since I rented one property from you for 6 years!!!! maybe your staff should be trained on how to use your system to show archived clients.... Read more
Tenant
18th Aug 2020 (4 years ago)
J Neal
I used WH Brown’s in-house mortgage services. Sophie was very helpful from the start and found me the house that fitted my requirements perfectly. The mortgage process was a breeze and totally stress-free. Very professional service – will definitely use again in the future. Thank you!... Read more
2nd Jul 2020 (4 years ago)
J Laybourne
I used their mortgage broker Sophie, as a first time buyer she helped tailor the mortgage to my needs and requirements with ease, whilst keeping me informed at up to date through out the whole process!! Very professional! very helpful!... Read more
Buyer
29th Jun 2020 (4 years ago)
J Jackson
I am a first time buyer and I decided to use the mortgage service provided by William H Brown / Sequence. I was able to have a free appointment with Sophie early on in the process, she was then really helpful and provided me with the key information I needed to know about my mortgage. The fees involved are fair and Sophie has made the whole process a lot less stressful for myself and has been very supportive throughout.... Read more
Buyer
28th Jun 2020 (4 years ago)
G Vicarey
My partner and I are currently in the process of buying our first house.
Our Mortgage Advisor Sophie has been really friendly, easy to talk too and professional. She takes time making sure we understand all of the information, she is easy to reach at anytime of the day.
We are really thankful for her help and looking forward to moving into our new home!... Read more
Buyer
17th Jun 2020 (4 years ago)
H Hayter
As a buyer, I didn't expect the sellers chosen estate agents to be that interested in keeping us happy but Lisa was actually a breath of fresh air. She was a brilliant mediator between us and the seller, she really understood our positions and she was keen to get the sale through just as much as we were, whatever hiccups we came across. How an estate agent should be! Lisa was accessible and always came back to us when she said she would. She kept the momentum going, which was invaluable. I was really grateful to have Lisa on board to get our purchase through during a turbulent time (Covid-19). Thank you Lisa for all of your help.... Read more
Buyer
16th Jun 2020 (4 years ago)
A Fox
I am currently in the process of applying for my first mortgage. I had an online meeting with Elliott and his service was outstanding. He went above and beyond. It was clear that the most important thing to Elliott was making sure I got the best most affordable mortgage as quickly as possible so I didn't lose out on the property I wanted to reserve. Elliott was always quick to reply, even on weekends and checked in often!
Couldn't recommend enough.... Read more
Buyer
7th Jun 2020 (4 years ago)
A Hughes
Thank you to Ben valued our home, he was very professional and enthusiastic. We unfortunately lost out on the property we wanted to buy but when we decide to sell we will definitely go to William H Brown.... Read more
Seller
29th May 2020 (4 years ago)
D Coward
We had Sophie as our mortgage broker and we found her to be absolutely fantastic. As first time buyers we were unsure on a lot of things and Sophie was really patient with us and explained everything brilliantly. She also worked really hard to accommodate our busy work schedules and was always available to answer questions. Would highly recommend!... Read more
Buyer
29th May 2020 (4 years ago)
J Dyer
Just wanted to say what a great service I've received from Sarah in procuring the mortgage for my new property. Throughout the whole process Sarah has been extremely helpful, knowledgeable and has gone the extra mile when I had to make some unforeseen changes at the last minute. A credit to the company. Thank you!... Read more
Buyer
2nd Apr 2020 (4 years ago)
C Hudson
I'm currently in the process of purchasing my first house with William H Brown and couldn't recommend them more!
My first appointment was with Mortgage Advisor Sarah. As a first time buyer, I wasn't sure what to expect but from the get go Sarah was friendly, knowledgeable and patient - talking through all of my options and taking the time to make sure I understood all of the information. She has been supportive throughout, easy to reach - in and out of office hours - and an invaluable help!
Lisa and the rest of the team have been spot on - personable, helpful and on the ball from the initial viewing to processing the purchase. Looking forward to making the big move and want to thank all of the team for their help!... Read more
Buyer
2nd Apr 2020 (4 years ago)
J McPheron
Ben came out to value our family home, as we were contemplating the move to Scotland. Move now on hold due to unforseen circumstances, though wanted to wish big thanks to Ben. Not pushy with the valuation and listing process, spoke us through each stage making us feel easy. Will be using William H Brown in Pudsey when we move!... Read more
Seller
23rd Mar 2020 (4 years ago)
H Sharpe
I would like to thank Benjamin Banks the valuer for his help. We can't afford to move at the moment but he was most helpful with the valuation and ideas to increase price in my parents home!... Read more
20th Mar 2020 (4 years ago)
P sharma
I recommend them for buying property. Good service is provided and kept me up to date with progress. Sophie (mortgage advisor) has been very helpfull finding mortgage deals and communicating with vendor regarding our offers. Also promptly replied to our questions and dealt with all paperworks on our behalf. Thanks... Read more
Buyer
18th Mar 2020 (4 years ago)
A Lester
We worked closely with Sarah Ainge throughout the duration of the house buying process and have only great things to say about her and the team.
Sarah worked tirelessly on our application and was more than happy to take calls from both myself and my partner outside of regular office hours. Sarah knows all there is to know about mortgage applications and we would've been totally lost without her.
Would recommend 100%... Read more
Buyer
12th Mar 2020 (4 years ago)
G Simon
Professional, efficient and pleasant experience. I needed a valuation to help me make decisions about further improvements in the property I wish to sell in the future. This company knew I was not going to use their services to sell the house (at least not at this moment) and still, I felt like I received a great service.... Read more
Seller
2nd Mar 2020 (4 years ago)
N Carlin
The Lettings team at William H Brown in Pudsey are outstanding.
They are professional, efficient, very well informed and reliable.
I could not recommend them enough.
Thank you very much to the whole team and those I have been dealing with in particular, namely Molly, Roxanne and Tom.... Read more
Landlord
29th Feb 2020 (4 years ago)
A Michocki
I’d never think that buying house was so easy. Superb service from the beginning till the end. Everything went smooth and quickly. Special shout out to Sarah for taking care and constant support.... Read more
Buyer
27th Feb 2020 (4 years ago)
J Campbell
Amazing service, Thank you sarah for coming in on your day off to get around my work commitments, Will definitely recommend... Read more
26th Feb 2020 (4 years ago)
J Herbert
Sophie Matthew's from sequence and the team at WH Brown were great from start to finish. Very helpful and Sophie makes a top cup of Tea! 5 stars!... Read more
17th Feb 2020 (4 years ago)
D Brayshaw
Started the process of buying my first house recently with the help of Sarah Ainge at William H Brown in Pudsey.
Sarah and the rest of the team were extremely helpful through the whole process, explaining all the steps involved and generally making the whole thing a lot easier to understand for someone new to buying a house. The Mortgage application process seemed so simple with Sarah’s help and I couldn’t be happier with the service I’ve received.... Read more
Buyer
15th Feb 2020 (4 years ago)
C Tsai
Great team at WHBrown Pudsey, friendly and efficient. Alwafeel welcome there.... Read more
14th Feb 2020 (5 years ago)
F wainhouse
Sarah Ainge has been extremely helpful and personable throughout the hole process - there were more than a few bumps along the way. I'd recommend using Sarah if you're looking for anything mortgage related.... Read more
12th Feb 2020 (5 years ago)
S Wade
I would like to thank Sophie Matthews for all her help she has given to my daughter Heather buying her first home. Things have changed a lot in 25 years. I’m so grateful for all your knowledge.
Making the whole process and straight forward.
Sam x... Read more
Buyer
11th Feb 2020 (5 years ago)
J Gatenby

I can't tell you how impressed I've been with the seamless and effortless (on my part only I'm sure) remortgage experience I've had at this branch.
I met with Sarah, one of the senior mortgage advisors there who made the whole process and absolute doddle. I was a mortgage advisor myself in a past life, and know that the piles of applications can really build up. I felt like I was her only customer. I had a product recommended, an application signed and a mortgage offer in hand within two weeks. I didn't do anything aside from provide her with some payslips and bank statements. Regular communication and updates make a difference and she really kept me in the loop.
We discussed everything in detail, but I never felt it was too much. Due to health issues, I couldn't take the life insurance quote any further but if I could I would have bought it in a second. It's important to consider all these options, and I could tell this was for my benefit, not hers.
Sarah is an asset to W H Brown. Don't let this one go!... Read more
11th Feb 2020 (5 years ago)
H wade
I have recently begun the process of buying my first home through William H Brown in Pudsey with the help of Sophie Matthews. She has been incredible from the very first meeting ensuring I understood everything that was involved in the mortgage application. She is a delight to deal with and morning, noon or night she is there if I have any burning questions. I couldn’t be happier with the services she has provided and she is a true professional. Sophie has been truly brilliant in making everything so smooth with the application and I would recommend her Mortgage Consultant Services to absolutely everyone I cross paths with!... Read more
Buyer
10th Feb 2020 (5 years ago)
E Parr
Good morning
I would like to thank the whole team from William H Brown in Pudsey.
What an outstanding team. The Branch Manager Lisa was extremely professional and guided us through the whole selling process. Communication and keeping us informed was exceptional.
It can be a very stressful process and having support and someone to move things forward is accentual, and that is what we received from William H Brown. Can recommend this branch to anyone considering selling or purchasing, they also got me the best price for our house and got us a buyer within a week.
Fantastic!! That is all I can say.
Our kindest regards
John Macdonald Gibson... Read more
Seller
8th Feb 2020 (5 years ago)
S mcvoy
great service, very friendly helpful people.
would certainly use them again
alan mcvoy... Read more
19th Dec 2019 (5 years ago)
Selina
It was a pleasure working with Lisa Swain from the Pudsey office who helped me buy my first house! Rory who showed us around the house on two separate occasions was also very friendly and helpful. Smooth process from start to finish. Would highly recommend their service.... Read more
Buyer
14th Dec 2019 (5 years ago)
B Vincent
Great service by all the team, always there to help.... Read more
5th Dec 2019 (5 years ago)
D Yakov
Very good agency with very polite staff... Read more
26th Nov 2019 (5 years ago)
V Mackey
We purchased a home through the Pudsey branch and would definitely recommend them. We had issues along the way but it was issues with our buyers solicitors which is beyond W H Browns staff control.
We had Lisa as our point of contact and she has been brilliant !! She kept us informed and sorted a lot of issues out with complete professionalism.... Read more
Buyer
25th Nov 2019 (5 years ago)
S Dobson
Recently bought a house through their Pudsey Office and have to say Alex and his team made the whole process very straightforward. We did have an issue and Alex was brilliant and sorted everything out for us, quickly and without fuss. The sign of a good company is how well they deal with things when they go wrong. Alex was fantastic. Very understanding. Very Efficient, and he kept us updated throughout. Excellent experience from this company... Read more
Buyer
13th Nov 2019 (5 years ago)
S Mirza
I have spoken to Angela Benton a number of times with regards to buying another property. Despite me being unavailable due to working long hours and unreachable. She has been so persistent to get in touch and keep me informed about properties. She is friendly, kind and is very knowledgeable. Overall i am very impressed with the customer service provided to me.... Read more
Buyer
20th Oct 2019 (5 years ago)
S Bostan
Don’t bother instructing William h Brown to sell your house in Pudsey. They cannot sell houses worst agent ever. Do not use them for a mortgage as they are rubbish at getting you a mortgage. They are incompetent at there job. NEVER USE WILLIAM H BROWN... Read more
Seller
16th Oct 2019 (5 years ago)
G Baldwin
Alex and the team at Pudsey made selling my house as stress free as possible and did everything they could to make sure the process ran smoothly. Would recommend to anybody looking to buy/sell/rent in the area. The extra services they offer with the mortgage broker are also fantastic and couldn’t have been anymore helpful when looking into different mortgage options.... Read more
Seller
8th Oct 2019 (5 years ago)
L Eddison
Absolutely brilliant service. Adrian was fantastic and really went out of his way to help us throughout. Highly recommended.... Read more
27th Sep 2019 (5 years ago)
K Beckman-Findlay
The employees are nice and try to be helpful but are clearly rushed off their feet and don't manage to deliver anything above average service. They absolutely harangued us when they needed information but mostly go silent when anything is requested from them in return. I appreciate that this will be partly to do with being the middle man between us and contractors. Overall, we found the whole experience of dealing with the estate agents exhausting and frustrating.... Read more
16th Sep 2019 (5 years ago)
K wright
Could not recommend enough- So helpful! Evie was so bubbly and made sure she kept me updated with everything. Made my experience as stressful as possible! Will definitely use again... Read more
17th Apr 2019 (5 years ago)
C Hales
I am working with Dan, the mortgage advisor at William h Brown Pudsey, who has been excellent so far, helping to make the experience of buying stress free. He has gone out of his way to be helpful, making time for me and always responds quickly to any questions I have.... Read more
Buyer
4th Apr 2019 (5 years ago)
R Mays
Ami Woods at the Pudsey branch was outstanding! Arranged to let my flat for the day after the old tenant moved out at an improved rate!
I no longer live in the area so needed an efficient, reasonably priced agent who knew what they were doing. William H brown, Pudsey branch didn’t disappoint and I would highly recommend!... Read more
Landlord
31st Mar 2019 (5 years ago)
A Benton
A great experience, with friendly and efficient staff who were always happy to go the extra mile. Highly recommend!... Read more
27th Mar 2019 (5 years ago)
M Akpata
Very unprofessional and time wasting team...just look elsewhere if you need to rent. I would have given a Zero if possible;one of them asking for a 6months rental advance and another saying she didn't know about it. What a team.... Read more
Tenant
23rd Mar 2019 (5 years ago)
N Brook
The William H brown team and in particular Ami were great throughout the initial rental process; they really helped me through what can usually be a stressful time with ease. This was through their being proactive, clear and accommodating from viewing to handing me the keys.... Read more
Tenant
22nd Feb 2019 (5 years ago)
P WALLACE
Using Dan’s services has honestly been one of the best decisions we have ever made. We went back and forth for ages about using a broker at all, but he offered so much support to us as first time buyers right from the off, was always available and friendly, that it’s hard now to think why! He has gone above and beyond for us on so many occasions and advised us excellently on many aspects of house-buying. Dan is 100% worth the money, and we would 100% recommend him to anyone.... Read more
Buyer
24th Oct 2018 (6 years ago)
M Oliver
We have been dealing with Daniel Sutton from the Pudsey branch - fab service, very attentive and has made us feel confident in our first house purchase. Would HIGHLY recommend!... Read more
Buyer
16th Oct 2018 (6 years ago)
N Marr
It was my first time buying a house and I wanted to know how much I could borrow. I saw a couple of mortgage advisors but the branch mortgage advisor Dan was so helpful and found me a lender that would lend £12k more than another advisor. He helped me to understand the process and explained everything very simply for me.
Dan has been fantastic throughout the process and regularly contacts me for updates and to see how I’m getting on. I couldn’t thank and recommend him enough!
The other staff at the branch were also really helpful in finding me houses to view and we’re always very friendly.... Read more
Buyer
13th Oct 2018 (6 years ago)
C B
The guys here were so helpful, Molly and AMI were particularly helpful and went above and beyond to help out you can tell they really care about their job they made myself and my partners move stress free, brilliant staff and good company cheers guys... Read more
28th Sep 2018 (6 years ago)
S Hussain
We have just purchased a property and have had a wonderful experience working with Dan. He has guided us throughout the process and given excellent advice. I highly recommend Dan and his team to anyone who is looking to buy a house.... Read more
Buyer
1st Sep 2018 (6 years ago)
F Hellard
It was my first time buying a house and when I wanted to know how much I could borrow I went into the branch to see their mortgage advisor Dan. He was very helpful and gave me plenty of information which helped me understand the process of buying a house and know how much I could buy for. He then went above and beyond in helping me find a house and then helped me offer on the house which I eventually bought and manage to get me this house for £8000 below asking price. He was fantastic throughout and always kept in contact including to see how I got on once I had moved in. Would highly recommend. The staff in the branch were also very helpful when I was viewing houses through them.... Read more
Buyer
4th Aug 2018 (6 years ago)
R Thorpe

I used William H Brown's in house mortgage advisor - Dan. He was so friendly and helpful from the start, he managed to not only find the perfect property for me but also appealed a mortgage decision and got me 14k more than any other advisor had predicted. He did absolute everything for me and it made the whole experience stressfree. If it was just Dan I had dealt with it would have been a 5 star rating 100%. I did however deal with other members of the William H Brown staff which were nothing but an annoyance. Although I had stressed multiple times I did not want to be contacted and it should all go through my legal team due to the nature of my job I was receiving multiple calls every day from staff (albeit not all Pudsey Branch staff more of the calls were from sequence but not all) who were not communicating with one another so I was having the same conversation time and time again. Over all though it's been a great experience buying my first home, I will 100% be returning to Dan the mortgage advisor. I really can't stress enough how helpful he was, even answering my calls and texts and silly oclock, he really couldn't do enough for me, so Thanks Dan, I couldn't be happier with my house!... Read more
Buyer
30th Jul 2018 (6 years ago)
S Hussain
Helpful staff, happy to help... Read more
29th Jun 2018 (6 years ago)
G Taylor
Think ill stay put... Read more
23rd May 2018 (6 years ago)
S Smithson
Basically lie that they have someone interested in buying your house! Wrote directly to my elderly relative saying they had a buyer but couldn't view because their house was on the market with another agent called Homebuyers. My relative got very upset and confused because of this shady agent trying to pull a fast one. Staff and manager spout bull**** - They send same letter to everyone else in Pudsey fact!!! I do not know how this is not illegal. Disgusted, do not use, be warned!... Read more
17th Apr 2018 (6 years ago)
K Baldwin
Absolutely discussed today with William H Brown in pudsey. I put in an offer on a property ,this offer was turned down. They rang to say that if i offered .......... he would except and leave everything for me. I rang them on Tuesday on said that I would pay this amount. After ringing at least for times I finally spoke to Angela on Thursday. Angela said that he had excepted another offer!!! how disgusting! They didn't have the decency to ring and let me know. My sister sold her property with them and the customer service was also disgusting. If your considering going with them becarefull their all over you like a rash until they have your business I had to put one star because it wouldn't let me post unless I did!!!!... Read more
Buyer
15th Mar 2018 (6 years ago)
A Khan
William H Brown did help me a lot during my house purchasing but unfortunately the staff or so called mortgage advisors are extremely rude and unhelpful. Just more concerned about getting their payment and then no contact. Literally waited for payment and then stopped contact and didn't reply to phone calls or countless emails. Unfortunately on several occasions I was left on the phone while the staff gossiped about me. Extremely rude and just bothered about money.... Read more
Buyer
3rd Mar 2018 (6 years ago)
Anna

Awful experience - whatever you do, don't use them, go elsewhere and save yourself some stress! They charge a deposit when signing up, which upon completion they conveniently forget about and try to charge you again! Despite me flagging this up and them acknowledging the deposit was paid, they somehow forgot this and still charged me again. Nearly 2 months later they still haven't given me the money back. I imagine they try this with a lot of people, hoping in the time it takes to sell a house and complete that customers may forget or not check all the billing from the solicitor.
They Also delivered a very poor service once I had accepted an offer, and the manager of this office changes his answers so ensure you have anything you need in writing from him if you have gone with them! (Blamed poor service and communication on the solicitors saying I didn't use the recommended ones, but he recommended them!) I think their head office really need to do a full investigation of this branch and the unprofessional working practices they have.... Read more
Seller
10th Feb 2018 (7 years ago)
L H
Sold my house quickly with very little fuss and the mortgage service was great, much more informative than our last advisor.... Read more
Seller
23rd Sep 2015 (9 years ago)