I will firstly give this company their dues. Whenever there was a problem, they were prompt in fixing it. However, that is as far as my praise goes.
I will not identify myself, but feel the people have a right to know how we were treated.
Firstly, we had an issue with mold in the house. It was affecting us massively. Seemed in the end the only way to fix it was for us to move out for 2 weeks while they did this. At first we could not do this. so they issued us a section 21!
Finally we could, and went ahead and booked a caravan we could ill afford. We asked to at least be excused the rent for those two weeks, which they agreed to.
JUST before we were due to leave they found a contactor who could do the work while we were there. They then tried to weedle out of our arrangement. Wrecked my holiday too dealing with their constant winging while we were away.
Wind the clock back, when we moved in there was a fridge freezer and washing machine, on its last legs. We asked if it could be removed and trashed. They agreed. We replaced with our own resources. nothing more was said after that until we moved out.
Wind forward the clock, we were offered another place (not CB). We had to accept on the spot. So i tried to stagger a month between moving out to moving in to allow time to properly clean the house. When they cottoned on, they put pressure on us to just hand in the keys early, despite us not being happy with the state of the property.
when it came to our deposit, nothing but complaints. Yes, we mentioned the house needed attention, thats why we tried to give a months notice. give us more time to move our stuff and get the house properly cleaned.
But no, they moaned about rudeimentary mess tbh. And of course, where is our fridge freezer and washing machine?
Oh you mean those on their last legs? Suddenly they raised this. Throwing everything possible at us to avoid paying back our deposit.
Theives at best.
Sorry, needed to be said.
As for the frauline who inspects the property every THREE months! To say i found her rude is an understatement. Glad to be out.
15 weeks ago