1

If anyone rents a property and Chelton Brown are the agents, when it comes to the end of the tennancy agreement beware. They will do everything to minimise how much of your deposit is returned. In my experience they attempted to return 5% of our deposit despite us ensuring the house we rented was returned in very good condition. Their tolerance is almost zero and they expect perfection. We offered to meet them to run through their checklist but they declined. They claimed the whole house needed to be re-painted, it did not, only the hallway. After we left the property it was vacant for 6 weeks, I returned 1 evening to see if the work they claimed needed doing had been actioned. What I found was lies. They claimed the garden had been re-worked, it hadn’t been touched and on inspection of wheelie bins I found 1 empty pot of 10 litre paint when for. 4 bedroom house which they claimed was in poor condition would have needed 3 or 4 pots. I challenged them and shared with them my photographic proof. I offered a compromise which they declined and they said go to the TDS. We did and shared all of our evidence and proof that we had attempted to meet them on several occasions to remedy the so called issues. The TDS awarded in our favour and we ended up with 80% of our original deposit. My advice to anyone is to be careful, ensure you take pictures at all stages, do not accept their final word and challenge them. They work on premise that people will take the time and effort to challenge them with the TDS.... Read more
22nd Nov 2025 (12 weeks ago)