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I was a tenant for over five and a half years. For the vast majority of that time (over five years), the property was managed by a different agent, and my experience during that period was consistently positive.
In the final few months of my tenancy, the landlord changed managing agents to Chelton Brown, and unfortunately the experience changed significantly.
During my tenancy, my rent was always paid in full and on time, and I took care to maintain the property throughout. I also contributed towards improvements, including new carpets, which reflected what I believed was a positive working relationship.
However, the experience at the end of the tenancy was disappointing.
After providing formal notice in December and vacating at the end of February, communication regarding my deposit was slow and unclear. It took two weeks to receive a breakdown of proposed deductions, with responses often taking a week or more.
Throughout my tenancy, the property was inspected regularly and consistently reported as being in good condition. Given this, the delays and lack of clarity at the end of the tenancy were particularly frustrating.
While the matter was eventually resolved, the process felt unnecessarily prolonged and lacked the level of professionalism I had experienced previously.
A property business may focus on landlords and sales, but it is worth remembering that tenants are an essential part of that relationship. Without tenants, there is no income to manage.
With clearer communication and more timely handling of deposit returns, the experience for tenants could be significantly improved.... Read more
25th Mar 2026 (6 weeks ago)