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The rudest and most unprofessional estate agents I’ve ever dealt with.
Constant back-and-forth emails with this incompetent company they couldn’t even ensure the correct tenants were included in the right email chains.
The staff are consistently rude and seem unable to communicate effectively with each other. A particularly frustrating experience was when they contacted us three months before our contract ended to ask about renewal. We were happy to proceed and clearly explained that we would be doing a tenant change, which they confirmed was fine and began processing.
However, just four weeks before the renewal date, they suddenly informed us of a rent increase. This felt extremely underhanded. They knew we had already agreed to renew and were advertising a room at a set price, and they had ample time to discuss this with us - only to introduce a last-minute increase that left us with little choice but to accept it.
Rent was increased every single year for the last four years, which felt excessive and driven by profit rather than fairness.
To make matters worse, they carried out an inspection without informing us beforehand, and nothing was done to address this, not even an apology.
Overall, a very disappointing and frustrating experience.... Read more
30th Apr 2026 (18 days ago)