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This is the 'Fawlty Towers' of Auctions!
These people are a horrible bunch to deal with when you raise a minor issue with them, even after being a loyal customer for over 5 years.
I purchased several paintings within the same lot (4 in total) and all that was handed over to my couriers were 2 of the smaller pictures and the canvas/inner frame of another - see images.
When I noticed their mistake, that's okay, I thought, a very simple human error to resolve, yes?
Wrong!
When I raised the issue with them, they did nothing more than lie, avoid and defend, even suggesting at one point that they had CCTV showing their lad handing all of the items over to my couriers.
When I disputed this by providing my own evidence showing my courier being handed just part of 1 picture, they completely blanked me.
They refused to hand over the supposed CCTV of their team handing over the pictures, too.
You would think we were talking about a large sum of money, right?
Wrong, again!
We are talking about an issue that amounts to no more than £139 which I think is a testament to how nasty and dishonest they are.
I am leaving this review out of principle, as I couldn't care less about the 139 quid.
I deal with auctions all over the country daily, and 99.9% of them are excellent. This minor issue would have been an easy and honourable one for them to resolve.
This was completely unnecessary and the Directors of this auction should be ashamed of themselves, the lying, deceitful lot!... Read more
5th Mar 2025 (6 weeks ago)