Lancasters Property Services Estate Agents

About Lancasters Property Services

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Top performing Lancasters Property Services branches

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   Lancasters Property Services - Penistone S36
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   Lancasters Property Services - Barnsley S75

Latest reviews for Lancasters Property Services

Lancasters Property Services

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Penistone

B Wife

1

Lancasters continue to disappoint me. They don't respond to emails, and give fake promises over the phone. I have been nothing but patient and polite. But it's beyond ridiculous how they have treated me with such disregard as a tenant.<br><br>I've made another report 6 months ago and absolutely has been done.<br>There are issues with damp and black mold, blocked plumbing, freezing draughts, leaking roof. (Most of which has actually been reported as far back as 2024.)<br><br>When I moved into the property they said it would be deep cleaned. It wasn’t. It took a full day of cleaning before moving our belongings because it was absolutely filthy.<br><br>After a few months I noticed many poorly done fixes to make the house appear rentable. Alot of things had just been left broken or unusable even though there was plenty of time for it to be fixed beforehand.<br><br>I'm extremely disappointed in Lancasters lack of service and professionalism.<br><br>Edit in response to Lancasters: Not even 3 days after this review was made my partner was contacted by the agent who is in charge of this property to ask if we had left the review. He asked me to remove his name from the review which I did, (through gritted teeth) but this was the only reason we were contacted and the only reason why any works took place. It took naming an agent and to actually get something done. (Even though that something hasn't been completely resolved.)<br><br>It took over a month for the repointing to be done to the house and for extractor fans to be put in the kitchen and bathroom (which somehow don't help)<br>The house is still freezing, the roof is still leaking when it rains and the toilet is still backed up. As of October 2026 it's now been EIGHT MONTHS since I've reported the leak and the plumbing. I contacted your "unnamed agent" again last week asking for an update and was fobbed off. Again.<br><br>So we're back to square one.<br><br>Also to try and gaslight your tenants by saying the review isn't verified because I'm not using the name on my birth certificate as a username is ridiculous to say the least. I feel like ripping my hair out every time I have to attempt contact with Lancasters to be met with dismissive responses.... Read more

30th Oct 2026 (3 days ago)

Lancasters Property Services

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Penistone

A Malhotra

1

We were asked to leave a review for our experience with Lancasters on the day we picked up the keys. I did not feel like I could without retaliation while the tenancy was active. We primarily dealt with Daniel White and the agency's managing director, Kevin Crossfield.<br><br>We had a viewing where we were verbally informed the works on the house would be completed. They were not by the time we picked the keys up. Photos attached: incomplete works, visible debris, carpet still covered in plastic to protect from works, ladder left behind in a room, food rubbish still left in the fridge etc. The property needed hours of deep-clean by ourselves. On raising concerns, we were initially met with an understanding of the situation and an assurance to fix this quickly.<br><br>Nearly a month later of constant inspections for remedial work, constant emails, many phone calls of escalation, and formal complaint we managed to get into a position to be able to live in the house. We were told we couldn't cancel the tenancy as it is a fixed tenancy and so it was too late. We were then told it was our fault for wanting to move in on the date we wanted. We were also told we knew what the property looked like on viewing despite clear assurance the works would be completed prior. We were also blamed for being unreasonable that the property had only minor issues, despite the pictures attached. A whole month of rent felt wasteful.<br><br>We were also repeatedly informed that as agents they were only able to act on what the landlords can authorise, which is understandable but they were continuing to take commission from our rent hence also responsible.<br><br>Further problems with the house through the tenancy included: a delayed response to replacing an internal smoke alarm (1 month), a completely missed expired gas certificate where we were contacted nearly a month after the expiration to set a date at which point we had a response a month later to this. At this point we decided to move out and not continue to be involved further.<br><br>Any further evidence to this review would be available as they have all been neatly organised.<br><br>Update: I have noted the reply from Lancasters. The pictures speak a thousand words. This post is to warn other potential customers. I would genuinely avoid this company. It was an incredibly stressful renting process and we were treated very poorly. Things only improved slightly following involvement of the property redress scheme, who was also quite unhelpful overall.... Read more

16th Sep 2026 (7 weeks ago)

Lancasters Property Services

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Penistone

L A

1

1 star — Avoid if you want a letting agent that communicates and takes responsibility<br><br>Don’t leave a review until you have experienced their services as a tenant!<br><br>My experience with this letting agent has been exceptionally poor, and I would not recommend them.<br><br>The biggest issue has been the way problems are handled once something goes wrong. In my experience, communication has been unreliable, commitments have not been followed through, and I have repeatedly been left having to chase matters that should have been dealt with by the agent.<br><br>My dealings with Daniel White have been particularly disappointing. Meetings have been arranged and then not attended. I have been given assurances that were not followed through, and I have had to challenge information that I believe was inaccurate. The result is that I have had very little confidence in anything I have been told.<br><br>The agent has also handled harassment I have experienced within the building poorly. I have raised concerns about the behaviour I have been subjected to, but I have not felt that these concerns were taken seriously or dealt with appropriately. Rather than receiving clear communication, meaningful support or evidence of proactive action, I have been left feeling isolated and responsible for repeatedly chasing the matter myself.<br><br>A letting agent should take complaints about harassment seriously, respond promptly, keep tenants informed and take reasonable steps to address concerns—particularly where the behaviour affects a tenant’s safety, wellbeing or ability to live peacefully in their home. In my experience, that standard has not been met.<br><br>Most concerning has been the handling of essential maintenance. My boiler has been known to have serious problems for months. Their engineer has attended on multiple occasions attempting to fit parts, despite indicating that the boiler is too old to be realistically repaired. I have now been left without hot water for an extended period, yet the agent has still failed to take appropriate action.<br><br>This is not a minor inconvenience. Hot water is a basic necessity, and a letting agent should take an urgent and proactive approach when an essential service fails. Instead, I have experienced delays, excuses, missed meetings and repeated chasing.<br><br>What has been most frustrating is that I have made every effort to deal with these issues reasonably and through the proper channels. Unfortunately, the impression left is that problems are simply allowed to drag on until the tenant becomes exhausted from pursuing them.<br><br>A letting agent should provide professionalism, honesty, communication and accountability. Sadly, I have experienced very little of any of these.<br><br>If you are considering renting a property through this agent, I would strongly suggest you look very carefully at how they deal with existing tenants before committing yourself. Getting the keys is one thing; getting problems resolved afterwards is another.<br><br>Based entirely on my own experience, I would not use this letting agent again and I would not recommend them to prospective tenants.... Read more

9th Sep 2026 (8 weeks ago)

Lancasters Property Services

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Penistone

C Taylor

5

Fantastic smooth transistion with Danny , very professional and helpful , made a very stressful situation easier and any problems at all were solved … would definatly reccomend renting with Danny at Lancaster’s and also potential landlords , your property would be in very good hands …. Thank you for everything... Read more

14th Aug 2026 (11 weeks ago)

Lancasters Property Services

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Penistone

C Xo

5

10/10 experience with Lancasters, Daniel has been absolutely amazing - he's given advice where it's been needed, listened to any concerns I've had and overall has been incredible. Straight away he got me in for a viewing and has sorted things out as quickly as possible so i've got a lovely home to move straight into during a really stressful time. Top bloke and goes out of his way to make sure you're happy, definitely recommend!... Read more

11th Aug 2026 (12 weeks ago)

Lancasters Property Services

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Penistone

H Randle

1

I called the penistone branch up 3 times over the past couple of days. There are two properties that I am interested in renting.<br>Daniel has promised to call me back on each occasion, however, hasn’t bothered.<br>If you’re a landlord, I wouldn’t recommend putting your house up for rent with this company if you’re actually wanting to get it rented out as they can’t be bothered to ring back potential tenants.<br>Looking at the other 1 star reviews, it appears I’ve actually dodged a bullet renting from this company.... Read more

30th Jul 2026 (14 weeks ago)

All 2 Lancasters Property Services branches

Lancasters Property Services - Penistone

20 Market Street, Penistone, S36 6BZ

4.1

B Wife

1

Lancasters continue to disappoint me. They don't respond to emails, and give fake promises over the phone. I have been nothing but patient and polite. But it's beyond ridiculous how they have treated me with such disregard as a tenant.<br><br>I've made another report 6 months ago and absolutely has been done.<br>There are issues with damp and black mold, blocked plumbing, freezing draughts, leaking roof. (Most of which has actually been reported as far back as 2024.)<br><br>When I moved into the property they said it would be deep cleaned. It wasn’t. It took a full day of cleaning before moving our belongings because it was absolutely filthy.<br><br>After a few months I noticed many poorly done fixes to make the house appear rentable. Alot of things had just been left broken or unusable even though there was plenty of time for it to be fixed beforehand.<br><br>I'm extremely disappointed in Lancasters lack of service and professionalism.<br><br>Edit in response to Lancasters: Not even 3 days after this review was made my partner was contacted by the agent who is in charge of this property to ask if we had left the review. He asked me to remove his name from the review which I did, (through gritted teeth) but this was the only reason we were contacted and the only reason why any works took place. It took naming an agent and to actually get something done. (Even though that something hasn't been completely resolved.)<br><br>It took over a month for the repointing to be done to the house and for extractor fans to be put in the kitchen and bathroom (which somehow don't help)<br>The house is still freezing, the roof is still leaking when it rains and the toilet is still backed up. As of October 2026 it's now been EIGHT MONTHS since I've reported the leak and the plumbing. I contacted your "unnamed agent" again last week asking for an update and was fobbed off. Again.<br><br>So we're back to square one.<br><br>Also to try and gaslight your tenants by saying the review isn't verified because I'm not using the name on my birth certificate as a username is ridiculous to say the least. I feel like ripping my hair out every time I have to attempt contact with Lancasters to be met with dismissive responses.... Read more

30th Oct 2026 (3 days ago)

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Lancasters Property Services - Barnsley

Locke House42-44 Shambles StreetBarnsley, S70 2SH

4.5

Anonymous Homeseller

4

We had Lancasters sell on our behalf as we did not live locally and had been renting it out for some years. They acted very professionally and we liked the people we dealt with along the way.... Read more

10th Jun 2025 (1 year ago)

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