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We hired this agency to sell our house because we originally bought it through them (they helped us bid the highest, so we thought they'd do the same for us as sellers). Big mistake.
First, we found out our house was already listed on the market before they even told us.
Then, on the day of viewings, we got a call from a staff member named Isobel saying most of their team were away on holiday, so we, the sellers, had to do the viewings ourselves. This was after Chris from the agency specifically promised us they would handle all viewings. We were in London at the time, had to cancel important meetings, and drive 6 hours back through heavy traffic, only for many of the viewings to be cancelled anyway. We lost all sales momentum.
They never apologized. They blamed the market instead.
After three months, we ended the contract, even though we still had to pay the photography fee. The photographer they sent was unprofessional , he refused to take off his shoes even after being asked three times, and never apologized. The photos were terrible, the editing was poor, and we had to redo them at least three times.
I would not recommend this agency to anyone whether selling or renting. Years in the business doesn't mean experience or competence.... Read more
26th Apr 2026 (14 days ago)