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I’ve had a very poor and frustrating experience with Robinson Hornsby , they were not selling my home but in charge of the property I wished to buy.<br>They frequently, when I called , were not up to speed or updated with events , things were not logged onto the system that had happened and the most frustrating part was when the survey report came back with urgent repairs required and they made light of it , did not keep in communication with me nor informed me of any progress. I emailed more than once, tried to call several times but was not able to make contact and had no response.<br>In the end I lost confidence in the property I was purchasing and withdrew my offer by e mail and when my explanation did not even generate a response it further reinforced my views and concerns.<br>I emailed more than one agent to express my worries and my disappointment and I have still to date, not received any response!!<br>I would have thought that they would have acted on their clients best interest and contacted me quickly following my concerns and withdrawal of offer, based also on their poor performance.<br>Overall, I would say incompetent , inefficient , unprofessional with a lack of proactive management.... Read more
7th Aug 2026 (11 weeks ago)