1

Extremely disappointing experience from start to finish.<br><br>We instructed White & Brooks to sell our home and, over a 20-week sole agency period, we had just four viewings and not a single offer. Throughout the process, I felt there was a real lack of proactive strategy. The weekly update calls often felt like they were made simply because they had to be (if they were made at all), rather than providing any meaningful feedback or a clear plan to improve interest.<br><br>My biggest frustration was the lack of leadership. As estate agents, I expected them to advise us, adapt the marketing strategy when things clearly weren't working and take ownership of generating interest. Instead, it felt like we were left waiting for something to happen.<br><br>To make matters worse, after our contract had ended I received a phone call regarding the return of our keys, and the member of staff I spoke to was unnecessarily rude and unprofessional. It left a very poor final impression and confirmed that moving to another agent was the right decision.<br><br>Every property sale is different, and I appreciate that no agent can guarantee a buyer. However, I would expect good communication, proactive marketing and professionalism throughout the process. Unfortunately, that wasn't my experience with White & Brooks, and I wouldn't choose to use them again.... Read more
15th Jul 2026 (26 days ago)