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I had a very disappointing experience with White & Sons regarding the handling of my tenancy deposit.
At the end of my tenancy, they attempted to claim £1,244.80 in deductions from my deposit, covering cleaning, decorating, and alleged damages. The scale of this claim immediately felt excessive and not reflective of the actual condition of the property.
I challenged the charges and the matter was referred to the Tenancy Deposit Scheme for independent adjudication. The outcome speaks for itself — the claim was reduced to just £315, meaning over 75% of what was initially demanded was rejected. Most notably, the entire cleaning charge was dismissed.
This raises serious concerns about how the original figures were calculated and presented. Had I not challenged this through the proper process, I would have been expected to accept a vastly inflated and unjustified deduction.
As a tenant, you rely on agents to act fairly and reasonably. Unfortunately, this experience has left me with very little confidence in that process. I would strongly advise others to scrutinise any proposed deductions carefully and not hesitate to escalate disputes where necessary.... Read more
15th Apr 2026 (20 days ago)