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My limited experience dealing with the Block Manager, Sarah, was extremely disappointing and unhelpful.<br><br>I received a parking charge after visiting my friend, who lives in a property managed by this company. My friend contacted Sarah, who confirmed in writing that she would contact the parking management company to request that the charge be waived. Based on this, we believed the matter was being dealt with.<br><br>However, around a month later, I received a letter from debt collectors regarding the same parking charge. When my friend contacted Sarah again, she said the matter was now out of her hands and that she could not accept responsibility.<br><br>We repeatedly asked Sarah to provide us with the communication she had sent to the parking management company, particularly as she had previously confirmed that she would contact them. This request was either ignored or dismissed, without any clear explanation or evidence that the charge had actually been challenged.<br><br>As a result, I have now had to pay the debt collection costs for a charge that we genuinely believed was being dealt with. I am extremely disappointed and frustrated by how this situation was handled.<br><br>Although I don’t live in a property managed by this company, this experience has made me very grateful that I don’t. If this is the level of communication and support residents receive when raising concerns, I can imagine it would cause a great deal of unnecessary stress and frustration.... Read more
26th Aug 2026 (22 days ago)