We can't thank the team at Strutt and Parker Shrewsbury , and especially Paula, enough for the professional,friendly and tenacious approach they take to any questions or concerns that we may have.
Have rented off Strutt and Parker only a few months, my house has was let illegally with electrics not up to current standards, electrical sockets broken, no heating or hot water and the house was filthy dirty along with a faulty boiler giving off poisonous carbon monoxide and Now with the cooler weather severe mould has started to appear and has been reported on several occasions. Jessica and Jenna from the Shrewsbury office have failed to do anything about it other than send a PAINTER AND DECORATOR round to give a quote to cover up the job rather than actually correct it. AVOID AT ALL COSTS as the repairs that are reported will not be done. I had my carbon monoxide detector go off one evening and I was told to open a window!! With 4 kids in the house! When an engineer finally came out the readings were at over 5000 when I was told normal is 100 or less. Now have Shropshire environmental health involved because they expect rent yet fail to make sure that their tenants have a safe place to live!! Don’t even deserve one star!
Really positive and efficient service. Excellent photographs of property. Consistent communication with useful feedback. Good guidance in the process of buying . Once offer was accepted, good communication on progress through steps of purchase. Would highly recommend agency. Professional but friendly approach throughout
They gave the keys to the then prospective buyer to go to the property unaccompanied. When something was found to be missing from the house it took a letter from my solicitor for them to acknowledge responsibility and pay to replace the missing item. No apology. Extremely poor level of service and rude. Not to mention irresponsible and unprofessional. Basic care and concern fro the security of my property as their client non existant.