Excellent, prompt and empathic service, all the staff are friendly and very professional in all aspects of their work.
Complete liers and very inderhanded, refused to help us with our purchase unless we used there services. Already had a mortgage offer and deposit but threw it back in our faces, would have lost the sale if not for the vendor and solicitor ! Many laws have been broken and even verbaly abusive to my wife. Avoid there services and avoid any contact if you can. Deal with seller as they will lie to your face . Even refused to allow a mortgage survey unless we gave them all our private financial details. YOU DO NOT NEED 3 months wage slips, bank statements and employers details along with a mortgage offer JUST TO MAKE A OFFER ! Theres so much more to say but not enough words ????????????
Just fabulous, Angela just stood out from the other estate agents who came to value my property.Thank you very much to you and your team as its now officially on the market as from today and already got a viewing in a couple of days, just WOW so excited
from Andy and Sue
TERRIBLE - Had an awful experience with Your Move and in particular the branch manager Angela- who comes across professional but certainly isnt. Very poor communication would wait days for a call back. Left the house in their hands as sale fell through first time around and I had already moved to Scotand. They put for sale boards up when asked not to, left blinds open, walked through the house with shoes on, and snapped a key in a lock (and didnt tell me ). I was also told by a concerned neighbour that on two occasions a man and a woman were seen going into my property after 9pm (Your Move was the only ones with a key)....... Angela was very rude and condescending towards me and made me feel like I was an inconvenience to her. Your Move were the most expensive agents I had out locally so pick one of the others and you will at least save some money as I can assure you your not getting a better service or better management team for the additional cash. Infact I was told in no uncertain terms by Your Moves head office that I wasn't paying for any management of the sale - literally just to get people in for a sale and then the rest is nothing to do with them. Overall if I could give them a 0 star I would. Moving house is a stressful time and this is the second property Ive sold - you need a team who are on your side as the seller - Your Move Kirkby in Ashfield certainly arnt - As Angela told me "your not the only sale im dealing with" and I was even told in one conversation “the vendors are hacked off with you” over a windows indemnity issue. Never put out a review before and I’m genuinely not much of a moaner/complainer but I felt I needed to because of the way I was treated and made to feel. If they are willing to do this to a man in his 30s - I dread to think how they treat others.
So far Sofie has been exceedingly helpful unlike most of the other agents I have encountered for letting. She has been professional and Curtis in all aspects to date. I couldn't wish for a better service and would highly recommend Bagshaws. Coming from the south up to the midlands it has only been made easier by Sofie and yes she has found my dream cottage. A big big thank you for making it possible.
If I could give less I would. A while a go went through them to buy a flat. I have to go to see flats in 3 different times because the flats that they showed me were already sold. When I got finally to see one vacant flat they gave the wrong form to fill and didn't explain it to me before I payed the reservation fee that the building was having problems with lenders to get mortgages from. Had to require external services to solve my issue.
Unprofessional and uncoppuncoope and untruthful.
Worst agency I had to deal with.