Michael Graham handled the sale of my late parent's property. I choose them as they (Mark and Max) listened to our requirements and came up with some good ideas on how to market the property. We sold the property quickly at a great price and the whole process from start to completion was professionally handled. I wouldn't hesitate to recommend them.
The most disgraceful customer experience I have had the misfortune to come across. A viewing arranged for 10am.... arrive at the house to find no one there. Call MICHAEL Graham’s office to be asked to wait outside the house and they will be back in touch.... 2 and a half hours later they still have not got back to us. Good job I didn’t stay waiting outside someone’s house....
If I was the seller I would be extremely annoyed that I had just missed out on a potential sale especially whilst the market is not very buoyant!!
We have recently purchased a property with Connells in Letchworth. I can not recommend Imogen Williams, the senior negotiator enough. She chased solicitors for us constantly, answered every phone call and email promptly and helped us every step of the way!
The level of performance from your branch in Letchworth Garden City is probably the worst I have ever experienced.
My property was already marketed with another agent at 1% commission they offered to market our property at 0.75% - I though OK if they are that eager then give them the chance - nothing to loose.
Once we accepted an offer from one of their clients which due to our family circumstance was £15k under the marketed value, the contact from the LWG office fell off a cliff.
I had to chase them for updates. I asked them to find out why our Buyer was delaying the exchange dates. They said they would get back to me but I was simply ignored.
The sensitivity and communication skills of this office are zero - I was phoned by the agency on my return from major surgery even though I had informed them specifically that all calls should be made to my wife until further notice.
Do not use this agency - it is proving to be probably the worst agency I have ever dealt with.
Just my experience.
Phil, Gavin and the Team at Michael Graham are both professional and friendly. We sold and brought a house with them. Throughout the process they were very helpful and were able to answer any questions we asked. Very good service and if we were to move house again we would use them.
Decided I didn’t want to see a property with Michael Graham so a staff member decided to hang up on me.... rude and unhelpful. It’s like they don’t care if they sell or rent their houses.
As an estate agent they have been really good property sold in two weeks and they helped with everything along the way. They are friendly helpful and offer good advice. I would say though the conveyancing is not worth the extra money nearly £2000 more than most the others and have not done anything spectacular to justify that additional cost.
We were very happy with all aspects of selling our house with Giggs and Co. Eric made the whole process much less daunting for us. He was always friendly, efficient and happy to answer any questions that we had promptly. Would definitely recommend!
Lovely, sending offers to help sell the house I have rented from another agent for 8 years. So as long as you get a sale in, you're happy to risk potential upheaval for the tenant. A little insensitive, don't you think? Please do your homework and stop addressing your mail to properties that are being let out, and stop paying royal mail to get around being considered as "junk mail." It's still unsolicited mail when you don't even know the name of the person you're sending it to.