Our experience with Connells so far has been fantastic. As first time buyers the whole buying a house is very daunting, but if we’ve had any questions, all we’ve needed to is call or email and out minds have been put at ease. Thank you!!
Begun An enquiry with one member of staff who informed me and my partner on the set rent and initial costs, which suddenly changed when the application started which we then decided to cancel due to ridiculous fees and lack of flexibility. Payment was taken for referencing which hadn't begun, I've requested a refund and have been waiting for almost 4 weeks now. I've spoken to the staff who have informed me that their accounts department hadn't actually received a request for refund despite me contacting them 6 times over the past 4 weeks. I've been informed it will take another 10 days. Totally unprofessional, unacceptable standards for working professionals.