Having had Carter Jonas as the estate agents when we bought our property 5 years ago, when we came to sell we didn't hesitate to use them again. We found them to be consistently professional, friendly and excellent at keeping us up to date and informed. Lisa Byron is an absolute star and took all of the stress and worry out of selling our property. She provided an incredibly high level of service whilst still being highly personable, sensitive and understanding. We felt we were in safe hands from start to finish.
We were in the process of purchasing a property through Carter Jonas in Northampton and we were completely appalled at the level of service we received as the purchaser of the property they were selling. The property we were purchasing was very expensive and we were told many untruths and were spoken to disrespectfully and basically called liars by a member of their staff who wasn't even dealing with the purchase. Carter Jonas was only concerned about the seller of the property and disregarded any of our concerns relating to the delay of the sale. Both parties were very frustrated with Carter Jonas, the sellers even sent me an email stating that they would like to continue the sale privately. We were very surprised that we had received an email from the sellers because we had never provided them with an email address and we can only assume that these details had been passed on from Carter Jonas. After weeks of frustration, we pulled out of the sale. We did loose a property that we absolutely loved, however we could not deal with this agent any longer!
Top Lads, Richard, Callum and Aamir, I have met with a very professional team here. I highly recommend to everyone to contact with them if they want to move out. Their customer obsession is excellent and they were always keen on, especially in difficult times. Thank you guys.
Having had a survey done on 7 The Jetty, Mollington, a number of negative issues were raised. I was extremely disappointed with lack of support and communication from the Banbury office. Complaints of poor service were made to their Head Office.
I would advise anyone purchasing this property to ensure that the all imminent legal issues, repair needs and costs are disclosed.
Absolutely outstanding management and support to both landlords and tenants. Macintyers have been letting agents of our rental property for almost 30 years. This is important since we reside overseas. They handle all matters including tenant contact, regular property inspections, maintenance/repairs/improvements, record keeping and monthly statement posting, income distribution, and maintenance payments. Tenants say they are happy and we are very happy with Macintyers personal yet professional and responsive approach to lettings management.
Unprofessional, disgraceful and appalling service from Macintyres.
Big on promises, EXTREMELY POOR on delivery.
- pressuring me to use a conveyancer (even after I had repeatedly told them I would choose my own conveyancer) and then I discovered it is because they get a lump sum from my using their recommended one
- making promises about telling me about viewings (and then not telling me about TWO-THIRDS of the viewings that took place!!!)
- Martin Goulder refusing to meet with me to discuss my concerns about their mis-management of the selling of my property
- failure to listen to and take account of instructions.
- Kate Jeffrey sharing the emails I sent to them with third parties (thus causing me enormous personal and financial problems) and breaching my legal rights to data protection. Telling me she had been told to share my emails by someone else in her team and then changing the story later (when challenged by the Property Ombudsman) saying it was 'an error'.
Despite all this, they failed to sell my property - ie the task they were actually assigned.
I complained to the Property Ombudsman who found several faults in Macintyres handling of the sale of my property and awarded me hundreds of pounds in damages (the maximum they award for such claims). The Property Ombudsman cannot rule on the data protection breach but have advised I take this up with the Information Commissioner.
My advice to vendors, and what I wish I had been told at the outset, is to not use Macintyres. There are other agents out there who are reputable. I ended my contract with Macintyres after their shocking behaviour and used another Brackley agent who sold my house quickly and with the minimum of fuss. If you are forced to use Macintyres, I strongly suggest that you put everything in writing (eg, your instructions, what you have been verbally promised etc) and keep full records of all your dealings with them.
Remember, someone wearing a suit and making big promises does not mean they are a professional - it just means they have bought a suit and are making promises to get your business.
I have dealing with Davies and Partners on 2 occasions Once with Alex Britchfield who was extremely professional, polite and helpful and also an extremely welcoming and friendly lady called Ros who I would also highly recommend !
From experiences I have heard from friends and neighbours Davies and Partners always seem to do a great Job !
ncompetent and lazy agent.
Absolute lack of basic courtesy in keeping vendors updated with regards to the sale process and failings to contact and follow through with requests when important.
Lack of consideration to the fact that they are dealing with peoples lives. This is one of the most stressful life changes - this agent needs to go ‘back to basics’ and consider the human element attached to buying & selling houses.
98A Watling Street East,Towcester,Northamptonshire
What a great team at H&H, they made the whole process seamless and smooth. Always honest and upfront, no misleading responses, professional and very approachable. I never felt like I was being a nuisance, when I am pretty certain I was! Always happy to answer your calls and help you as best as possible. I Highly Recommend!
Dealt with Karen at the Towcester office. She was incredibly rude, obnoxious and gave a very poor service. We presented an offer on one of their properties, we heard nothing from her for over a week!! Chased her 3 times and eventually reached her, explained our frustrations and she was very belittling. We didn't mind if our offer wasn't accepted but at least come back to us with an update / chance to counter offer?! She was incredibly rude, speaking over me, didn't listen to anything we told her. Had to repeat our 'current situation' at least 5 times !! Would not recommend using this agency, would not trust Karen to sell your property, she lacked negotiation skills and interest ! Overall, poor communication and rude conduct.