Tried to rent a house from a private landlord who used this company, sadly the landlord pulled out at the last minute after numerous phonecalls, emails and offers to meet him at the property. Really took the pleasure out of moving.
Imperial themselves were great, they refunded everything and were very apologetic. It's just a shame that the landlord was a tool!
This is the worse letting agency I have ever dealt with! I would not advise any landlord to deal with them. I could write pages and pages of all the issues that unfortunately I have had to deal with whilst they “managed” my properties in Telford. They get their money and they won’t do their job putting landlords in very difficult and stressing situations. I am still wondering what exactly I paid for! Managing the letting agents was far more time consuming and stressful than managing the properties would have been. To make things worse, as the Letting Agency is not registered with any professional body there is no external organisation that would deal with any of the complains which leaves landlords extremely unprotected. No matter how many complains you send them, they won’t deal with them. It has taken me more than three months for them to refund £209 which they owed me from a particular deposit!! Why would I have to chase for this payment to be made for months and months? Why do they feel they have the right to not make the payment? Why do they feel they have the right to ignore emails and letters?? Anyway, thanks Chris for finally transferring my £209 after four months and without even apologizing for your incompetence and rudeness. Unfortunately I still have many more issues to resolve with them. I wished I had never ever let them have any of my houses in their books!
Very friendly company, the for sale sign went up and a week later the sold sign replaced it.
I would rather pay a little more to support a small local company than a big corporation to which you are just a number.
Very professional and understood our needs and what we wanted in terms of service but also our price expectation, which was achieved, some other agents said we would struggle to bet our expected price.