Would highly recommend the operation running out of Exeter - lovely people. Isabel and team were always available with any concerns or needed advice. Sale went through smoother than I have experienced with other agents - and I have moved around a lot.
Professional, considerate, and sweet.
Absolutely awful customer service and response rate all the way through to completion. I would not recommend this company for any future purchases or sales.
Not very helpful, and pretty useless as a estate agent. Shown around a few properties by them, had some questions which they said they would get back, and never got back. Not even a follow up call to see if interested in anything.
We can't thank Steve and the team at Robert Williams enough for all of the professionalism, skill, time, effort and persistence that they consistently showed throughout the whole sale process.
We'd previously had our house listed with another agent (Seddons in Tiverton) who were the exact opposite - four frustrating months of having to micro-manage incompetent, inefficient and simply unprofessional people.
Steve and the Robert Williams team were everything that you would hope for in an estate agent. Steve brought fresh eyes to the previous poor quality photos and marketing copy and immediately improved the brochure and online advertising to match the standard of the house.
Viewings were all handled by Steve (no random person from an agency turning up late trying to sell a house they had never seen before who had forgotten the alarm code as we'd had previously).
Steve was always proactive in discussing viewing feedback and sale strategy. We always got regular reports without having to chase anyone to get the information.
Negotiations were handled smoothly and without any pressure put on us to accept an offer just to get the house sold. Time consuming issues that came up in conveyancing were taken care of with minimal input needed from us.
We wouldn't hesitate to recommend Steve and the team at Robert Williams to anyone who is selling their property in the Exeter and mid-Devon region.
"...many apologies for the delay of this email. We cannot thank you enough for all your help with the sale of Heron Cottage. The service was impeccable from start to finish, despite all of the hiccups. We have never had such good service from an estate agent before and I honestly could not criticize any aspect. Steve was excellent and it was great to be able to contact him on his mobile at any time.
Many thanks again. If you ever want to use us as a reference then I would be delighted to do it.
Great, great team... keep up the good work."
From the first valuation, right up to the completion of the sale, all the staff were really helpful and engaged by the property, and what was required to achieve a sale. We were impressed by how much detail the staff were able to provide purchasers, and they kept us informed throughout the whole process. Particularly when a chain was involved, they worked tirelessly to ensure that it held together, and this resulted in a speedy conveyancing. I look forward to working with them again.
Spamming me with emails. Does not verify the email addresses given if this is a real company. Do not use them.