I dealt with Richard, and what a lovely young man he is, very helpful to me as a landlord and a tenant...give them a go, under new management now so all is good!
Communication between different staff within the Macclesfield office is non - existent or there is a massive ignorance issue where they choose not to return calls or reply to messages. Net result is alot of wasted time and unnecessary stress at a time when you are moving home and don't have the time or money to be messed about and sent from pillar to post. Do AVOID if you at all can. Wilmslow office may be better.... who knows.... dare you take the risk?
Best in macclesfield for renting. Can't comment on sales as yet to buy.
Holden and Prescott act like second hand car salesmen when letting properties. They make promises about the property, then when you sign on the dotted line they relinquish all responsibility and make excuses as to why their initial promises did not materialise. Avoid.
We recently sold our house through Bridgfords and received a brilliant service from start to finish. Pauline was always willing to help and made the sale process run smoothly. We also used their mortgage advisor John, he spent a lot of time finding the best mortgage for us and made sure we understood the process throughout the mortgage application
Absolutely terrible experience. I have many properties and have dealt with estate agents for a long time. I instructed the Macclesfield branch and told them I was registered with DPS and would deal with the deposit and sent them my details. They blatantly ignored my instructions and registered the deposit in their scheme and then after 3 months of dispute finally transferred it to me only after I had to register it in my scheme without actually having received it!!!!!!! Despicable con merchants. I’ve heard some agents hold deposits and use them to invest. I was told by the pathetic salesman that the deposit did not belong to me. Well it certainly did not belong to Bridgefords as it was a bond on my property Never again!!!!
I have used Bridgfords twice now and always recommend them to others. The team in Macclesfield are fantastic. Pauline was especially helpful, she was professional and supportive throughout both our sales and we received far more than we had expected to do so from an estate agent. We would never consider using any other agent.
Couldn't have dealt with a bigger bunch of thieves. Firstly we couldn't view the property as we where living abroad at the time and my first question was if the property had double glazing since I knew there was a club very close by and was concerned about the noise. At this point I should have walked away but they started by lying and saying they thought it was closed, even though I was clear I already knew it was there.
Then came moving in to find the flats main radiator was broken, the place was a mess (despite them constantly telling us it had been 'deep cleaned' another clear lie) and 20+ broken lightbulbs. I then went on to find the radiator that did work was by the door that fit so poorly it did nothing to warm the flat as the heat went straight out the door, also the bathroom tap dribbled to the point of not working, the extractor in the bathroom wouldnt work, the smoke detector was broken (this is illegal) and the oven wouldn't heat up more than 180.
Complained about all this, told it would be repaired. Someone came to repair the bathroom extractor, NOTHING else. Complained, told someone would come out, nothing.
Moving out a year later, would have moved a second earlier if I could, and NONE of the issues have yet to be fixed. Despite sending countless emails and highlighting this is a breach of contract and illegal in the case of the smoke detector. Every time I was told right we will send someone out and then nothing happened. They just want you to shut up and hang up. Event went in person a few times and they try and make you feel like you are being the pest. A functional heater is NOT being a pest, its essential especially over winter.
Another small example of them trying to make you feel small whilst weasling out of responiblity is I do not have access to my water and electricity meters and need a key to get into another door. I was told my neighbours all have keys and just ask one of them when I need a reading with a tone of me being a pest. Mm.. if my neighbours all have keys why do I not have one?
I will never deal with them again and after telling a friend they have shared similar experiences, such as when buying they were told the current occupier would be willing to move out sooner, but when speaking to them directly they said they needed more time not less! His summary is they would tell you anything to sign on that dotted line.
Avoid like the plague!
Update: When moving out I was put in touch with Amanda who I had not dealt with during my tenancy. Everything she has done has been great and she does seem to genuinely care. She has also told me that the people I have dealt with had been fired during the move to the new office (which I can confirm is true) and she helped with me issues around my deposit. Also as soon as she heard about the smoke alarm she did come around with a new working one.
She has asked me to edit this review which i am happy to do for her sake however my original review still stands since her being good at the end doesn't change what I went through during the tenancy. She has pointed out some of these issues are to do with the landlord but since I could only talk through Bridgfords who failed to communicate anything like this to me and should be more careful with their choice of landlords if these issues arrise I still think this review applies.
Thanks to Michael Ferris and Suzanne Andrews for providing a excellent efficient service throughout the letting process, I feel confident that my property is in safe hands. Thankyou for the excellent communication throughout the process. Looking forward to continuing letting my property with BJB.
Mixed feelings about the Congleton office. Spoke to one lady and found her abrupt (putting it down to her having a bad day). Have met a gentleman from the office and he was lovely and accommodating. We had a couple of houses we were interested in independently valued (for our own peace of mind) and they came back as roughly 10/11% over (which we were told was normal to let the buyer negotiate and that the seller might have asked the agent to put it on at a higher price point). The ones we viewed we thought were priced a bit on the high side. We are still looking, so will amend this if we view more and the price points are closer to the estimations we are given.