Very unprofessional letting agent. Did not send me full quarterly reviews with pictures advising of work that needed to be done. Didn't tell me the state of the flat. Had work done that was unsatisfactory e.g. fitting heaters and leaving the old heaters in the kitchen. Excessive leaks in the kitchen and bathroom that I wasn't informed of and no update that decorating was due. When challenged, Richard was patronising and unhelpful. When the tenant disappeared, I asked for a set of keys and he sent all the keys in one envelope with no number and road on the address. This meant I waited weeks for keys. Had to continually chase them to get the relevant legal paperwork so that we could enter the property and their recommend insurance wasn't worth the paper it was written on. On top of all that, they offered us a meagre sum for the cleaning bill that had arisen because of their lax attitude. I would not recommend them at all to any landlord in Macclesfield.
High quality customer care from Melody and her lovely team. We were very well taken care of at all stages.
We asked Bridgfords to value our property and the response from Melody was immediate and helpful. There was no pressure to sell until we were ready. When the time came to put our house on the market we were steered through the procedure of selling by Melody and her team. They were always helpful, courteous and quick to respond to any questions. They went beyond the call of duty to help with some of the legal aspects. The whole process wasn’t easy, for reasons beyond anyone’s control, but Melody, Helen, Susan and Vivian did their utmost to keep things on track until eventually the buying and selling was completed and, thankfully, we were able to move into a house which suited us and which they had helped us to find.
Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren’t good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I accepted, but the house never turned to “under offer” or “sold stc”, even after a month. On querying this, I was informed their process is that they don’t mark it as under offer or sold stc until after surveys etc. are completed, although they weren’t letting anyone view the property that rang up so there was no purpose of showing it still available. I now know this is a load of rubbish and it is the process to mark as sold stc or under offer, really it was because the buyers had pulled out on 3 other properties, information which the estate agents failed to tell me about. Lo and behold after 3 months, they pulled out on buying my property as well. During those 3 months Whittaker & Biggs pressurised me almost on a daily basis to get everything completed with my solicitor, telling me the buyers weren’t willing to progress with survey or anything until I had completed all legalities through my solicitor and there was constant pressure for me to complete it all. Being a first time seller, I did as told. This resulted in me incurring all my legal fees as everything had been done ready to exchange contracts, which I have now had to pay for and lost that money as the house didn’t sell again within 2 months of it falling through. I am now £600 down. If they had been honest with me about the buyers and the fact mine was the 4th property they had put an offer on, I would have been more careful on accepting their offer and doing anything with my solicitor. While the sale was still going through, the buyers had a survey completed, which bought up 1 minor thing which wasn’t even an issue and I was made to believe my house was falling down, the report was terrible, I’m going to have to get other surveys / work completed, I’m going to have to drop the price, etc. etc. All the pressure on me. When I received a copy of the report I couldn’t believe it and the huge mountain out of a mole hill that had been made. Everything was in the buyers favour and none of the service at all was in my best interests. The impact of having to fork out £600 for nothing and the wasted 3 months has had on me, my family and life is huge and still impacts us to this day. This is peoples lives their messing with and I’m so upset to have received the service I did.
Quay West at Media City UK, Trafford Wharf Road, Salford Quays
Excellent experience in the purchase of our apartment. Thanks to Yasmin who was following our case with amazing quick responses and in a very attentive way. 5 stars. Best wishes, Gaby
I put my property on the market with this company, within 2 months I had 3 different people managing the sale, not one of them gave updates and required my chasing of them. If you’re looking to sell your property quickly at a price you would like then don’t contact these guys. They will however sell it if you are willing to put it on for at least 20% less than what you would like to receive.