Kept informed, friendly team, nothing too much trouble and has restored our faith in estate agents making the selling of our house a pleasant experience.
This company put a massive "For Sale" sign in the middle of our front garden EVEN THOUGH WE ARE NOT SELLING OUR HOUSE!!! There is now a massive hole in our lawn and the neighbours think we are moving!!
Must be desperate for business if they need to sell houses that aren't for sale!!
They are very fair, good communication and customer service. Have always treated me with respect as a tenant. I would reccomend them!
Property let very quickly and information passed on quickly to start with. Was not informed about tenant passing checks until I chased this up. Maybe better to be assigned one person from the office who deals with each client rather than about 3 people so wires aren't crossed! A bit last minute in terms of reviewing the tenancy agreement- just 1 working day before tenants were due to move in!
When organising to view the property we have been very happy with the service. After a few months went by we started to notice reoccurring issues happening with the boiler,oven and drainage system. There have been 2 occasions where we have had to miss days at work due to the boiler not working and both times been given 2 different times the landlord would arrive only to be told he was going to be later when we've called to enquire why he was late. Not helpful after the contract had been signed and I wouldn't use again.
I'm really happy that Gusteron Palmer and James were our letting agency for more than a year. They are providing the best service you would ever expect. Even after we moved to different area they are still taking care after us. Thank you guys!
If you need excellent service don't hesitate to contact them. Strongly recommend!
Feedback of 22/8/16 from Mr & Mrs B 'An efficient, considerate and professional service from start to finish which made the whole process stress free' ref P5325