Feeling very disappointed and let down with the service I received as a buyer it seems I have lost out on a property because I wasn't given the opportunity to increase my offer until it was too late, I was under the impression estate agents were supposed to get the best offer for their client........ Seems not
After 20 years in the property industry I thought I had seen everything but no Bairstow Eves in Horncastle showed me the reason some agents get a bad name!!! Lack of communication, incompetent and rude staff, with one lie after another until the icing on the cake led to them ignoring my phone calls and leaving the phone to ring as they have caller display and didn't want to discuss a purchase they had messed up. Knowing they were in led to my partner going into the office as I rang and rang and rang!! Still they ignored the phone so my partner asked if they wanted to answer the call only to be told, no thanks we know who it is so we'll speak to her later, without realising who he was!!! Great customer service. ...not!!! Would we recommend them to anyone? ??? Absolutely not!!!! Definitely to be avoided unless you want a poor service, no communication, lies and generally waste your time and money! !!
Excellent service. Couldn't ask for more efficient support and back up throughout.
Really poor, must have been one of first to contact about a property they listed but have somehow allowed several other people to have a viewing first, and told me not allowing any more viewings as they fully expect one of those to be interested, so not even given us a chance to be interested, how bizarre!