Fantastic customer service, dealt with everything taking any pressure away from me, resolved all issues. Rapidly found my tenants. Would use them again and not hesitate to recommend them. Big thank you to Elle and Katie
Having had a year of no issues with move revolution our property manager changed and that’s when the issues began.
Our contract was up for renewal back in April and although the new property manager said that the rent was going to increase when we received the document to sign the rent had remained the same.
2 months after our new contract period had began we received an email from the property manager accusing us of not paying our rent, which was untrue as we have paid the full contractural amount before the due date every month that we have lived here.
An email exchange ensued where the property manager was due to contact us, however the last email received from them on the 24th of May was an out of office and no further correspondence was received until the 31st of July where a new contract document was issued.
The new contract document has been back dated to the start of our contract period, which we will not be signing as we have a valid legal document in place, we would expect the new document to start from the 10th of August as that would be the nearest month start date.
I phoned up the Redhill branch yesterday and explained all of this to the person that answered the call as our Property manager was busy and asked that our property manager returned our call and true to form our call was not returned.
The increase in rest is not the issue, the issue is the lack of customer service that we are receiving, the poor management of the property that the land lords are paying for and that not once has the property manager acknowledge that they have made a mistake and apologised for accusing us of not paying our rent
The team were fantastic in promoting and selling my home in South Godstone, we had 3 potential offers within a few days of putting it on the market and completed the sale within 4 months. I would definitely recommend these Estate agents.
Fiona and Jackie in the Lingfield branch provided an exceptional service and made buying my property as easy as possible. They kept me up to date throughout the process and unlike many other estate agents, they were always honest!
The Old Barn, Hendal Farm Cherry Gardens Hill,Groombridge
Ron was great but we have still not decided what to do for the time being.
Just to let you know that everything is fine. Barry is keeping in close contact and updating me as and when required. I would like to say that I am very impressed with the service and attention that you have personally provided. The Howard Cundey Live 24/7 process proved to be very effective which resulted in a very quick sale of our property and I wish to thank you for keeping me informed every step of the way.
Best Wishes and Kind Regards Al
Sold and bought though mayhews. The staff were very friendly and full of knowledge. I would say to have these guys out to you if you are thinking of selling. Or pay them a visit if you are looking in the area.
I don't like Chris Mayhew two faced and can't be trusted. Nothing personal.