Excellent client service. Their no nonsense approach, without any of the fluff that other agents are prone to, was much appreciated. Kept in touch at all times without being pushy or aggressive. And good advice where needed and wanted. Highly recommend.
Mike Townsend acting as Arbitrator i.e. supposed to be independent. Didn't carry out a thorough conflict check. Didn't inform us when he did find out. Due to the conflict of interest eventually had to stand down. 7 emails and two letters cost £1006.20 inc VAT supposed to be paid by both sides. If he doesn't receive payment then he can refuse to stand down so the case can't carry on. Other side (his colleague's clients) haven't paid. Therefore we feel blackmailed to pay whole bill. Very Professional.....
Appointed Stags as selling agents after speaking to 3 others. Their advice was clear and their approach to both marketing and subsequent negotiations was extremely professional and efficient.
I thought long and hard whether I should even leave a review, partly out of hypervigilance following the experience. To myself, it makes little difference in hindsight...I had a positive impression when I first appealed to Stags as a prospective tenant, viewed the property and payed half of the shorthold tenancy costs upfront, since references were scarce, being a relatively new tenant in the country, but finances were not.
The property was everything I could have hoped for in my budget, the initial interactions with the staff were promising and professional, the presentation and package of support for maintenance, listed professionals, electricians etc suggested a high grade of security and there was every hope for a long term tenancy and feeling at home.
Sadly, disputes arose with the 2nd tenant on the contract, regarding their financial responsibilities going unmet and regarding discipline in the house share, agreed upon adoption of additional pets beyond the declared ones, in lines with my own preferences as a legal tenant as well as approval by the agency.
Disputes that wouldn't be in my ability or responsibility to resolve either. I was under the impression that a minimum of mediation and intervention was also part of the security an agency would offer, in contrast to a private landlord. I am now, in retrospective, aware of options and alternative dispute resolution but at the time I relied on Stags for assistance and such concerns.
I consider it will have taken a minimum of concern and solidarity to avoid a lot of subsequent unpleasantness that I ended up feeling in my home at the time. I respected the property as much as I respected the cost to myself in the upfront rent and all the work behind it, to be able to live there, so the frequent arguments with the 2nd tenant over their financial responsibilities, histrionic responses, spontaneous adoption of pets and (lack of) concern for the property caused a great deal of distress, with no help from Stags in the matter...
Bank statements underline both my commitment to a peaceful, orderly tenancy as well as my concerns, I hoped to see the same level of support from the agency as I have in the beginning, before committing to the tenancy. I am sadly left disappointed after a term of stress, unease and lack of support...I never imagined ending up having such problems with the housemate, millions of people live in houseshares all over the country, and a very difficult time could have been easily avoided if concerns raised were subject to a different approach/response, more communication, something. Worst case, I could have supported the remainder of the rent, in addition to what I already payed up front out of savings, given my employment and financial situation, but the erratic financial and domestic decisions of the 2nd tenant and suggestions of liability regardless of individual bank statements free of any room for interpretation put a great deal of pressure on me, in addition to verbal and other types of retaliation from the 2nd tenant past a certain point, being aware of my dialogues with the agency and lack of any meaningful intervention..
I'm very disappointed, and the traumatic experience reverberates still, due to the living conditions I hoped could be resolved by simple communication and clarification with the help of an agency, otherwise I will have taken the option of renting from a private landlord instead, which I will most likely do in the future, when there's more than a single tenant...
I have worked with Paul Heather at Charles Darrow on a number of occasions. He has unrelieved knowledge of all matters concerning commercial property, he is a real property expert. Charles Darrow are well positioned to deliver expert advice to ensure your business transfer is professionally handled. I highly recommended Paul and the team at Charles Darrow, and will use them again without hesitation.
Having known Paul and Jonny for a long while they helped our business secure new premises in our current location. Their attention to detail on all aspects was fantastic. I would recommend them to all of our business associates.