The staff here are wonderful, I bought a house through these which completed August last year and they couldn't have been more helpful and efficient. Thank you!
Found a property we really wanted, provided all the information they requested, things started looking off when they insisted on seeing my FULL last 3 months of bank statements including all transactions (in 16 years of renting I have NEVER had to do this). We informed them we were on a very tight schedule and needed to know if the information was satisfactory. One of the girls in the office promised to call us back after reviewing it. WE ended up calling back 4 hours later having still not heard anything to find she had put on the system they wanted proof of my work transfer...despite the fact that they had 7 months payslips and the details for when they reference check me...which involves confirming if I am employed...and they said it was to prove I wasn't just going to claim benefits when I move...which was nice and insulting having never claimed benefits in my life and always paid rent on time...but either way they reference check and confirm employment, and they could have also confirmed my transfer...but no they wanted FURTHER proof in the form of a letter...also I requested a viewing and was completely ignored...just clearly a very poorly ran and organized estate agents that cross the line asking to see your personal private bank transactions, go on to insult you by accusing you of wanting to doss and claim benefits, dont call you back when promised despite being aware of your tight schedule and severe lack of urgency, oh and when I said I was not impressed and we could end up homeless if people just decide to take their time and not bothering calling us back, the managers response was "that isnt my problem" very nice...just avoid, total time wasters, very dodgy asking for your bank statements to see your transactions and just ignore your emails, dont call you back then insult you.