I cannot praise the expertise and professionalism of the staff at John Francis in Cardigan highly enough. From start to finish every member of the team have looked after my interests exceedingly well, above my expectations. Over the years I have dealt with many estate agents but I can say with absolute assurance John Francis have been the best.
Victoria Barker Jones
Lack of knowledge and enthusiasm of the property. Not shown around, just left to wander around and didn't know info concerning council tax band and just told to look on web. Fees are overpriced and not competitive when compared to smaller firms.
From start to finish our experience of the staff at John Francis has been
very positive. They have shown a high level of professionalism and expertise, keeping us well informed and finally selling our property at a sensible price, to our full satisfaction.We are particularly grateful to Fiona, Jess and Sharon for their patient and reliable assistance throughout. Thank you !
Unprofessional and quite frankly deceitful through the buying process. Their Tenby office is much better as are other estate agents we've dealt with in the local area.
Very professional, friendly and helpful service from all the staff. We were kept up to date with all developments. We love the home we have bought through John Francis and are very grateful that it all went through eventually without too many hitches.
A vulnerable friend of mine has just been charged a non returnable £240.00 fee for a credit check and the agent wanted to charge an extra £100 more for the deposit/bond than was requested by the owner of the property in Laugharne. This complaint pertains to the office handling the Laugharne area. Would give no stars but apparently have to give them something.
I’ve had two different viewings with this Office, I met Penny and Claire. Both made me feel at ease and confident in asking any question that I had. Which I’ll add they answered!!!
They are still searching for the right property and they contact me regularly.
Avoid like a plague. David is one of the most arrogant people I’ve ever met, I certainly will never use John Francis again based on the horrendous customer service I received! If I could leave 0 stars, believe me I would.
Disgusting service, no idea how someone like that can work in a customer facing environment. No people skills what so ever and I’m not the first person to say so. Disappointed.