1st Apr 2024 (23 days ago)
Terrible company, i was renting a poorly maintained property from Homesure and they refused to do any repairs. The property was full of single glaze windows with cracks on them that caused constant cold drafts over all. The carpets were full of blacks stains and flooded kitchen due to a hole on the roof. They refused to replace the windows and change the carpets and i put up with this for over 2 years. My kitchen ceiling had constant water pouring out of it last July which left me unable to use to room due to electrical safety. I was chasing this up constantly to be told in September that the landlord is not willing to spend any money on the repairs unfortunately and there nothing i can do. During this time Homesure repairs team had sent my 2 separate rent increases from 400 to 475 to 525 in the space of one month. I went to a tribunal that ultimately pointed out many safety issues within the block of flats due to exposed wiring, sealed fire exits, no fire alarms, no fire safety notices, no fire blankets. The tribunal had awarded me with no rent increase but i had moved property by then in November as the water in the kitchen was now pouring out of the lights and down the electric sockets. Once moved out Homesure then kept my deposit and said i had left the property in a bad condition and i stole all the lightbulbs. They wanted £60 for the lightbulbs which i had purchased myself as they did not supply them when i moved in and the rest of my deposit (£340) for carpet cleaning even though i got them professional cleaned when i moved in as they was full of black rubber like stains throughout the property. Luckily i had evidence from my move in date with the condition Homesure gave the property and i was awarded to full amount of my deposit.
I write this review because i felt let down by this company as i lived in the property for over 2 years and never missed a payment. I spent a lot of money maintaining the property. When it came to anything being repaired Homesure would come up with any excuse not to repair anything. I had been reporting many issues since i had moved it and they either lost the reports or just forgot about it. When i got serious and pushed for them they would litterally say the landlord says No theres nothing we can do. Disgusting how they happy to take your money but then refuse repairs. I would not advise this company to anyone, they left me with a lot of stress and depression and i am now on medication because of them. The staff speak to you like rubbish on the phone and always put you at blame, feel like the company is run by a group of kids that take no responsibility what so ever and always blame the tenant. Also the fact they made up loads of lies to keep my deposit was very unprofessional and very scam like, they cannot be trusted.
Please see images of the state of the repairs they refused to fix for me, avoid the flats on Church Road they are falling apart and they will not spend a penny or even admit they are in a really bad condition.... Read more