Received amazing service. All staff very helpful and friendly. They did everything possible to accommodate my tailored needs. Heidi, in particular, was extremely helpful.
My son renting property from bridgfords mold and damp in the ceiling. Previously 2 more tenants before moved out because of same problem yet they send decorators in to cover the mould knowing fine it's not livable. They are due a new born in March still nothing done but sent builder around saying its condensation yea whatever. Saying to them which by the way are a young couple having there 1st born .they are now threatened they cant leave because in contract for 12 months absolutely disgraceful now have raw sewage coming in under sink under no circumstances use this firm
From start to finish we were so impressed with the professionalism, dedication and genuine care showed by all the staff. We were kept fully informed of progress. Our queries and concerns were dealt with promptly and thoroughly. We were very pleased with the price achieved.
A fantastic team, Hannah was really prompt in replying to emails and calls and nothing was ever to much trouble. Would Recommend to anyone. Thank you for helping us find our new home
Edit: having initially given an excellent review (which was solicited in any event as bonuses are linked to it) it later transpired that promises had been made to a tenant for improvements without authorisation by us, having lodged a complaint, it was dismissed out of hand in a rude and arrogant manner stating incorrect ‘legal advice’. After the complaint, the tenant was contacted directly by Bridgfords we assume in order to attempt to cause further issues between us, we can only guess that it was as retaliation for the complaint, luckily we have an excellent relationship with all our tenants and we were able to compromise on the minor matters raised, we would not use Bridgfords again.
I have removed the individuals name from the original review to avoid embarrassment.
Jessica tool overall control of our sale and I can say without reservation that she worked absolutely flat out to get us the best price and terms for the cafe. Although (through no fault of hers) the sale did not conclude ,I am very satisfied with the service and support we received from Jessica.
Credit where credit is due, we will continue to work with Hilton Smythe to get a sale and we would have no reservations about recommending them (especially Jessica) to anyone looking to sell.
Under no circumstances sell your business with Hilton Smythe. We made the unfortunate decision to sign a six month contract with them back in February this year to sell our shop. A valuer visited us and told us that if we paid so much upfront, they'd be no more fee's to pay and if the shop wasn't sold within six months we could simply pull it off the market or go with someone else. It was originally marketed and valued at £50,000.
Initially we had a lot of interest and a sale looked likely. Then lockdown happened three weeks into the shop being advertised and all went quiet until late July, early August. Barely anything from Hilton Smythe. This we had expected due to the circumstances. In the meantime, the shop has been open and trading extremely well. Then come early August, we start being messed around by the agent. Suddenly and without any warning another agent has taken over and is arranging viewings with people who are not properly vetted. We're let down at the last minute by people who don't show up. We then reduce the price of our business in an effort to sell quicker, even then the agents kept calling with offer's well below the new asking price and when we turned them all down, we were made to feel like we're the ones being unreasonable and as though we should just accept any offer.
Low and behold, we have decided to take our business off the market. Our contract ran out on August 2nd, therefore we are now out of contract. But... Hilton Smythe have stated that we have to give them six weeks notice for them to take our business off the market and in this time, we must accept viewings else we are liable for a fee of almost £3,000! We only received an actual copy of our contract, the day we gave Hilton Smythe our notice, which was two days ago. Yesterday, emails were flying back and forth between Myself and the agency over yet another no show.
Hilton Smythe have become bullies and will stoop to any depths. They're not on the sellers side, the very people paying them and they will send anyone, unvetted, to waste your time on the promise of a sale. No matter how hard you try to get out of it, they will use 'the contract' against you. Do expect a level of stress that will drive you to the brink of a nervous breakdown and if you have a decent business, expect it to be adversely affected by bogus buyers phoning them and then you being forced into showing such people around! I urge anyone thinking of selling a business, go elsewhere. I wish I had seen some of these reviews back in February.