If I could give SIX STARS I would. Left one of my belongings at one of their lovely properties, and the staff at Cornish Horizons went above and beyond to make sure it was sent to me. Could not recommend this business more! Thanks!
We booked Ben's Barn in Cornwall through Cornish Horizons, and prior to and during our stay everything seemed fine. We brought our 2 border collies with us at an additional £18 each, and were advised by the cottage owner that as long as we picked up any poops that they did in the garden all would be well.
I must confess to not having read Cornish Horizons terms and conditions regarding pets before we arrived, but instead read the information on their website which seemed reasonable enough. However, after leaving the property at the end of our stay I received a phone call from Cornish Horizons saying we would be being charged an additional clean-up fee as the owners weren't happy with how we had left the property. I was astonished! We had left the property in very good order, and I couldn't understand what on earth they would have been unhappy with.
Cornish Horizons said that they would send me photos from the owner once they had received them. A whole week went by, and so I assumed that we wouldn't hear anything further and maybe there had been a bit of a mistake. However, exactly a week after we left I received a letter through our door saying that we were being charged £50 in additional cleaning fees and they expected payment within 7 days! I was furious! I called Cornish Horizons at once as we still hadn't been shown any evidence of the owner's complaint, and we were then emailed the most ridiculous video you have ever seen in your life!
In the video, the owner walks from room to room - focusing in on tiny pieces of thread on the carpet and some breadcrumbs on the kitchen floor. They scrape at the carpet with their hand to pull up some dog hairs, and zoom in on some muddy paw prints on a doormat. It was honestly laughable - we had friends over and watched it together, and it if it hadn't of been so unnecessarily stressful it would have been genuinely hysterical.
Needless to say I have replied to their nonsense claim and refused to pay it, but I just wanted to forewarn any dog owners considering staying with Cornish Horizons to read their terms and conditions concerning animals. There is some borderline illegal content in there - such as expecting your animals not to go to the toilet for the entire time that you're there - as well as expecting you to 'remove all dog hair' from the property before you leave. Considering that you pay £18 per dog that you bring, this is absolute nonsense - but you need to be aware.