Taylors are a highly professional and an outstanding agency, we have worked with many agencies throughout the past twenty years and have never seen one that can compare anywhere near with the standards Taylors offer both in human and material aspects. They care for their customers and build everything else around that, they act as a human value organisation they are prompt, accurate, timely and despite our high standard expectations, we can not fault them in any way nor suggest any improving area. Very very grateful for their continuous absolutely brilliant service.
17 days ago
I honestly find these reviews rather surprising. Either something has changed dramatically since last year or they just don't treat everyone equally. I rented a flat about 2 months ago simply because it is a nice flat. The negotiator, seemed really bored and disengaged during the viewing. There were small things that needed fixing (e.g. silicone in the bathroom needed replacing) and I was told that they will be dealt with before I move in. Since I signed a contract and paid over £600 fees they've stopped having interest in me. The mould is still flourishing in the bathroom and I've never received a reply to my comments on the inventory (Landlords beware!). When I visited the branch I was told that everything is going to be done for me, but it never was. A couple of chasing emails also remain unanswered, so I just stopped to bother with them.
For the price almost twice as expensive as in most competitors I would expect a better customer service, sadly I was mistaken.
1718 days ago