Service is always perfect! And they are always quick to react to any problems you may have.
Is this the worst Residential Agency in Southend? Most probably yes and I will explain the reasons to you.
It is a total waste of time to talk to them or ask for help or to resolve any issue that might arise as: a. They have no knowledge or expertise to resolve anything, b. They don't even know their own policies and procedures c. They have no idea about regulations, c. They have no respect for the customer, d. They don't care about the emotional distress they cause to the parties involved, e. They do not understand they are accountable for their incompetence . Even the manager, seems not to have a clue what she is doing. If they had some decency they would resign. If you can avoid them, you will do yourself a favour. I don't know whether their prices are lower or not but their service is definitely appalling.
I never understood how some people get their jobs.