Very pleased! Highly recommended. Old School. Very experienced estate agent. Very honest and says things as they are. Having tried other local agents, this ones the best by far.
We are buyers. We found a great Bungalow in Park Bottom and emailed Bill Bannister to view, we then called to book a viewing. We were at first asked when we wanted to view, all great to point. We were told all our slots were not available. So just got the first slot they could find (which was 2 days later).
At the site we waited, bang on the agreed viewing slot we received a call to confirm the viewing. We assumed this meant the Agent had forgotten. After another 30 minutes wait we called the office again. The lady told me there had been a mistake. They had booked us against the wrong property. Worse still, they had accepted an offer on the bungalow we wanted to view the previous day and were not prepared to let us view or to put our offer forward.
So if your thinking of selling your house, I would find an alternate agent, one that is capable of booking people in to see the correct house. One that is capable of acknowledging requests to view your house and one that is able to pass all offers to you. This agent is incapable of any of these.
I have bought and sold through Redwood on several occasions, the girls there are always friendly, professional and helpful. Couldn't ask for a better service :-)
Fast, efficient and most of all friendly Redruth Estate Agents with a very modern approach to house selling here in West Cornwall, use all means to sell your home from traditional local Cornish newspapers to Social media. Areas they cover include Camborne and the outlying villages. As they are a real local independent estate agent they really do know their patch, and look after you rather than the shareholders!
I felt valued and am very grateful for all the kind assistance received from all the team in Truro
AVOID AVOID AVOID
When other estate agencies laugh at how terrible this company is and their reputation when you deal with others, it says a lot.
We had a lady that's basically would have been more use if she wasn't there; as at least we would of had someone else deal with us (not sure tisbwouodhave helped either though)
Repeated phone calls made to the office and our aparantly qualified letting negotiator, as we never got told any information and when we were it would be wrong.
Promised callbacks more than 6 times and never materialised.
No communication between staff so no one knows anything to help.
Incorrect information about the property from what costs there was, to basics such as how many vehicles you could have in which place, does it pay council tax, do they even have the key to the shed? Where is my lettings agent to come let us view as they are over half and hour late......
Always using "could" and "maybe", never yes and no to make answers official when enquiring about the property which means nothing is guaranteed.
The tenancy agreement is clearly a standard download from somewhere with sections that are so pathetically over the top you would not ever want to risk even entering your property, literally everything is charges me to you even if it's not your fault.
They subcontract the referencing out to RENT4SURE who repeatedidly refused to use any information given for the reference, yet did not inform us so just left it.
The absolute moron from Rent4sure rung the ACTUAL reference to tell them they couldn't get hold of THR REFERENCE as the number was invalid so wanted their email to contact them....then declined the email as wasn't valid but didn't tell the reference or me. Absolutely disgusting.
I asked for an email address from the estate agency to complain and what a surprise I didn't get it.
Please spend your hard earned money elsewhere and not with beligerant idiots who couldn't care less how they act in regards to yourself or your tenancy agreement.
AVOID AVOID AVOID
I simply cannot compliment the map team enough our recent purchase would not have taken place on time without the 100% commitment and assistance shown from the guys at the map office, we dealt with Shelly jenni,lucy and Andrew nothing was too much trouble and their communication and input on a regular basis was both extremely helpful and most welcome . thank you