Very poor communication. Had to chase through the whole process.
Unable to update re seller, seemed disinterested.
Avoided calls, and mostly unprofessional. To add insult to injury, presented a final bill £1000 too much.
No real apology, treated my brother and myself as annoying.
Seeling my father's house, very stressful, and did not help with the pain of loosing him.
Would not use again.
Roger did step up to the mark at the end.
Did not make up for many months of poor service.... Read more
Seller
12th Aug 2022 (2 years ago)
D Hearsey
Great service from the start. Massive thanks to Lauren for helping with viewing and queries throughout, would recommend!... Read more
25th Oct 2021 (3 years ago)
D Farnsworth
Fantastic customer service easy pleasant transaction.
Very pleased with purchase !... Read more
Buyer
19th Oct 2020 (4 years ago)
T Woodcock
Hannah in the Redruth branch was very friendly, helpful and patient with me. She was a delight to do business with. I wish her the best of luck for the future.... Read more
26th Feb 2020 (4 years ago)
E Gregor
Nick and the team have been absolutely fantastic handling my sale. I could not fault them. Nick kept me updated and offered me really helpful advice, he was professional and patient. Hannah conducted many of my viewings, she was so polite and accommodating throughout. I would recommend them without a shadow of a doubt.... Read more
Seller
10th Feb 2020 (5 years ago)
J Walker

We recently viewed and subsequently bought a house through this estate agent. Our initial viewing was conducted by Hannah and we absolutely received a 5 star service here. Hannah had a good knowledge of the property and was able to answer almost all of our questions. Those that she didn't know were referred to the seller and we received prompt and satisfying replies. We received a similarly excellent service during our second viewing of the property, with the ever enthusiastic and friendly Hannah no less knowledgeable or happy for us to be viewing it than the first time. We fell in love with the property and were keen to put in an offer but we explained to Hannah that we had a few issues with our current property and might struggle to secure a sale because of it. Hannah went above and beyond for us in facilitating the sale of our property in order to help us buy the new property and we cannot thank her enough for her enormous efforts. Hannah kept us well informed throughout the whole process with regular phone calls and I never once doubted that she didn't have it all under control, I've not experienced such a stress free interaction with an estate agent. We would also like to thank Nick for his efforts 'behind the scenes' as I'm sure that I would not be sat here writing this in our new home without his help. Thanks again to the most professional and dedicated team at Stratton Creber, especially Hannah.... Read more
Seller
21st Dec 2019 (5 years ago)
S Sanford
Fantastic company to deal with from start to finish.
Nick, Hannah and co were fantastic dealing with my property sale. Quick, efficient and friendly, nothing was too much trouble. Communication was great throughout, with them doing most of the work for me. Viewing were all conducted by them so I didn't have to sort anything or wait in for people. Highly recommend, especially since I sold within 2 days of the property being live!... Read more
Seller
20th Dec 2019 (5 years ago)
R Walsh
Absolutely fabulous service from Nick, Hannah and Liam - in fact from all the team. They are super fast, efficient, get things right first time, highly professional and a joy to deal with. We can 100% recommend them whether you are buying or selling as they are a really excellent one stop shop for every bit of the process.... Read more
12th Nov 2019 (5 years ago)
J nisbet
used nick and he made it so easy for me, i really felt this was going to be a much more stressful experience than i expected. Everyone in the office i could relate too and it really put me at ease. I have a total change of heart toward estate agent as they have gone well out their way to help me with my first house. Liam is doing my mortgage and he has been great to deal with.... Read more
Buyer
12th Oct 2019 (5 years ago)
J Coombes
I would like to say what an asset Hannah is to the branch. She is very professional, efficient and patient.
Thank you Hannah!... Read more
7th Oct 2019 (5 years ago)
M MSa
The Redruth office have been absolutely fantastic when selling our house in Redruth. Michael was good at pushing things along and a big shout out to Hannah for her ability to always keep us informed as to what was happening. The whole staff could not have done more and I woul sincerely advise anyone buying or selling to use this office.... Read more
Seller
4th Jul 2019 (5 years ago)
J Gray
Great service as a purchaser. Arranged mortgage and kept me updated through the entire purchase transaction. Many thanks to Michael and his team... Read more
Buyer
14th Jun 2019 (5 years ago)
L Baker
Thank you Micheal.
Fantastic customer service easy pleasant transaction.
Very pleased with purchase !... Read more
14th May 2019 (5 years ago)
D Brittain
The staff here have been fantastic. We’re first time buyers and the team in redruth have made what could be a complicated process understandable and as easy as it can possibly be. Very personal service and I wouldn’t hessitate to recommend them.... Read more
Buyer
4th Apr 2019 (5 years ago)
A Willoughby
This was the fist time we had dealt with this service and we found them to be very efficient and friendly. Most of our contact was via Charlotte who showed us around the property initially, and kept us informed throughout the whole process. Many thanks to Charlotte and her colleagues.... Read more
20th Mar 2019 (5 years ago)
P Roberts
I Can't recommend Stratton Creber in Redruth more highly, the service we received was exceptional. Living 250 miles away from the property we were selling meant we needed to find agents that were 100% reliable and able to manage absolutely everything. Two buyers pulled out at various stages but they kept their drive and enthusiasm and there was always someone available to speak to. A knowledgeable, professional and ethical estate agent.... Read more
Seller
15th Mar 2019 (5 years ago)
K Dyson
Stratton Creber has been really helpful, Hannah in particular was really prompt with her responses and was a very willing “middle woman” between us and our vendor. We didn’t have any problems with them at all, and they were very patient with us and all our questions. Would definitely recommend!... Read more
Buyer
30th Jan 2019 (6 years ago)
comicgeek1980
Brilliant service. We were first time buyers and everyone was so helpful, especially Hannah, who was amazing. Every question we had was sorted quickly and professionally. We would highly recommend. Thank you so much for all your help with buying our new home.... Read more
Buyer
20th Jan 2019 (6 years ago)
J Madge
Very helpful for us first time buyers. Always happy to help and quick to reply to emails and calls, even with our busy schedules. Would recommend... Read more
Buyer
18th Jan 2019 (6 years ago)
I R
Thanks to the staff at Redruth for selling our house, particularly Michael and Hannah who really did an excellent job. I would recommend anyone wishing to sell to engage Stratton Greber, Redruth.... Read more
Seller
5th Dec 2018 (6 years ago)
H Jackson
Stratton Creber in Redruth are a very friendly and helpful bunch of people. Michael Apeitos was the agent overseeing my purchase. I was impressed by his knowledge of the property and the local area. It was a pleasure to deal with such a friendly, professional team. Thank you.... Read more
Buyer
22nd Nov 2018 (6 years ago)
M merriman
Great to buy from. Staff were helpful with the whole process, Michael Apeitos was fantastic. 7 weeks from start to finish. Would recommend ????.... Read more
Buyer
25th Oct 2018 (6 years ago)
A George
Top marks from a very satisfied customer. The whole team at Stratton Creber handled my house purchase in a friendly, professional, and efficient manner. I would definitely recommend them to anyone else.... Read more
Buyer
11th Oct 2018 (6 years ago)