I recently bought a house using "I am sold" auction. All the staff in branch(Rhyl) were very helpful and friendly, particularly Sally, who I have most dealings with. Would recommend to friends & family, thank you all.
I'm living in a house at present, which is being sold by the landlord, and the landlords paying extra for reads rains to promote and push for a sale, we've had 3 viewings in 3 weeks and on 2 occasions no member of reeds rains has been present to show them around the house, it's been left to my wife and I, if this is how the company portrays itself, I can't ever see them winning estate agents of the year.
Beresford Adams Rhyl are a really helpful estate agents if you're looking to buy in that area.
Their estate agent Leanne is really helpful. She listens carefully to what you want to purchase and does all she can to present suitable options. She spends time with viewings and you don't feel rushed or pushed. She keeps you up to date with anything new and takes time to make contact with you.
I recommend this company as they are knowledgeable and friendly.
A prospective buyer from Manchester
We are completely upset by the way in which this estate agents has lied to us. As first time buyers we were hoping for a much better service. A few months back we found a property we really liked and enquired as to what they would need from us after making an offer. We were told we would need to prove our deposit and provide evidence of mortgage acceptance. So we contacted our mortgage company who provided us with a letter via email the same day. The next morning we visited the estate agents who said our offer had been rejected. We made the relevant enquiries as to why and how much the current offer was. Only to be told the property offers were in excess of our offer by thousands. We didn't think anymore of it until we drove passed the property today and saw it was back up for sale after having undergone a scheme of renovation. I searched on the Internet to find the property to see if it was in our price range only to discover that the house was sold in March 2017 for the SAME PRICE we offered! Absolutely disgusting to say the least. We feel this was a nasty trick played by the estate agents to earn greater commission from the sale. We certainly won't be using them again even if it means losing our dream home because we would rather honest, decent estate agents were worthy of their commission. We will be raising our concerns with the relevant persons/ bodies accordingly.
After viewing a property which was available to let this morning i called to the office in Prestatyn to try and secure it. They were not very helpful at all to be honest, due to a small amount of historic debt i have as to which i am making regular payments, i was well aware that my credit rating was poor and wouldn't pass a credit check. As to which it openly informed them but did also inform them that i have a guarantor in place....they had already took all my particulars to enable me to secure the property and i also had the fee/deposit and the rent money in advance! When i told them that the best route was for me to provide them with a guarantor, they didn't want to know and tore everything that they had just taken copies of up in front of me..as a result of this they have lost the landlord a potential long term tenant and i certainly won't be using this agent or recommending them to anybody!!! All other surrounding agents use guarantors without any quibble or fuss...
Certainly wouldn't recommend this estate agent if you're putting your house on the market. Cant speak for all staff but the one dealing with our property was unprofessional, rude and unhelpful to say the least. Absolute waste of time. No viewings and few updates, had no choice but to appoint another estate agent and we're finally receiving the service, professionalism and viewings we expected in the first place. Very disappointing!