We recently purchased a property through Savills that should have been a smooth process based on a small chain however for various reasons outside our or the buyers control it was far from it. Hayley was an angel and acted to keep our sellers calm and ensured we finally reached a completion date. Would absolutely return to Savills if we are brave enough to move again in the future!
17th Dec 2021 (5 weeks ago)
Warning if you are renting through Savills....(also note that many of the reviews are from one reviewers who reviewed only once.)
Initially we were happy with Savills until we came to the landlord wanting to move in and the contract hadn't been written correctly. We had 3 months to run but, as a large favour, we agreed to look for a house and found one we liked. We agreed to move during the school holidays and our busiest time of year for work. At the end of tenancy, they employed a different inventory clerk on the way out - to cut a long story short the exit inventory bore little relation to the inbound. The house was cleaned to a very high standard yet, despite getting Savills off the hook, they and the landlord withheld over £1000 for a small 3 bedroom cottage, sighting tiny marks and scratches which to any one else would have been wear and tear. We are of course going to the ombudsman but for anyone renting from Savills, make sure you read the contract and do not sign an inventory until you have gone through every page and agreed that its the same clerk on the way out or they will take your money and waste a huge amount of time. I will never use this company again in anyway...extremely unprofessional. Michelle Quinn the lettings manager should be ashamed of herself and the landlord David Roberts for ungentlemanly behavior
13th Aug 2018 (3 years ago)