I've separately bought and sold a property with Rook Matthew Sayer, Ryton. I cannot fault the service. I was never transferred to a nationalised call centre, I had one point of contact, Julie, who was very helpful and kept me up to date with what was happening every time i asked.
Having read the other reviews, I can see others pleased with the service, except Lorna Carter, who I can only assume works for Property Rung, and has shamelessly plugged the business.
Poor service. Not proactive; photos were so bad we had to hire a professional photographer; phone usually went onto answerphone which must put off potential viewers. After 6 months with just 1 viewing we switched to Property Rung and sold in 1 week for the full asking price. Property Rung were fantastic-very attentive, professional, proactive. Go for Property Rung