Knight Frank were professional from start to finish. They were through and detailed when visiting my property for the first time. Their marketing material was of a very high standard. They were very successful in securing numerous viewings with their nationwide network. Once a sale had been agreed, their Sales Progressor was absolutely fantastic and dedicated to the cause. I am delighted with the outcome and would not hesitate to recommend Knight Frank Exeter to anyone looking to sell their property - huge congratulations to Christopher and his team for a job well done!!!
We were selling a high end one-of-a-kind contemporary waterside house.
We are thankful that, after working for some time with another well-known estate agency, we engaged with Knight Frank’s Exeter office led by Mark Proctor in a Joint Agency engagement.
Prior to moving from sole to joint agency we did a lot of thinking ourselves on who the buyer might be, where they might be, why they might buy the house, and how we might therefore redesign our marketing. We learnt from an advisor to this rethink that Mark had just come down to lead the Exeter office after a successful period in London. At about the same time, Mark called us as we had interviewed and not selected Knight Frank earlier in the process and we agreed to meet to explore ideas. We gradually realised that he brought a more assertive approach to the table and held out the possibility of reaching out to some of the audience that we were needing to target.
When we first met Mark, he challenged us all on the content hosted on the websites, in the brochure, as well as the magazines and newspapers being used for the marketing campaign and the approach being taken in conducting show-arounds. We decided that his approach would add real value to us and employed him as a joint agent from this point. As a result of this open and transparent approach in which both agencies played a full role, we changed some of the images and some of the key messages. We made use of still aerial photography obtained from the drone video that we commissioned around this time which the first agent had recommended to us. And we agreed a revised approach to show arounds.
Critically perhaps, during this rethink, Mark took part in a robust discussion involving all parties which saw us agree to reposition the house with a lower Guide Price; one that was aimed to be attractive to upselling to buyers primarily viewing properties in a lower priced category.
Mark also made sure that "Flic" the home-viewer used by Knight Frank to show homes in South Hams, had the chance to spend a good amount of time at the house understanding its USPs.
On being given the Joint Mandate, Mark and his team immediately made contact by phone with a number of clients to whom Knight Frank had shown houses in the same physical location and at prices below, sometimes well below, our revised Guide Price.
It was a result of one of these calls that reawakened a family's interest in the village and its lifestyle potential and encouraged them to visit several properties marketed by different agencies on one day within a week of the Joint Agency being in place. Flic accompanied the family on their visit to our house. (FYI The buyer later expressed disappointment that at this price point the Knight Frank partner responsible had not deemed it worthwhile to conduct the show-around himself). At the end of these visits, our house was first included in the short list for debate overnight by the family and then selected as the preferred choice. .
Mark discussed the matter with the other agency and they both recommended that we accept the offer which was on Guide Price.
Well i would like to thank Mr Gwinnett for his exceptional service. nothing was to much trouble. I was a little worried about the process but he explained everything to me in a way that I could understand and kept me informed all the times. As soon as someone expressed an interest in my property he let me know. A couple viewed my property and agreed to take it and I was involved all the way along.
I was a bit concerned about, if things within the property went wrong but I was reassured to know that Fulfords would find a suitable tradesman for me but only on my instructions.
I must say I am very impressed it has been a first class service.
A Google User
Andrew Gwinnett was most helpful, and went out of his way to help with the property we wanted to rent and if we needed information he was only to pleased to help.
We would have no problem in telling people to use Fulfords Kingsbridge for either renting or looking to rent.
A very good professional organisation.
We cannot speak highly enough of a Harriet and her team who dealt with the sale of our old house and the purchase our new home. Graziella, Charlie and Amanda were all friendly, professional and extremely efficient. They made the whole stressful experience of moving home that much more enjoyable. Harriet is without doubt the best Estate Agent we have encountered. Not only is her knowledge of the local market second to none but she goes far above and beyond what you would expect , to ensure the sale process runs as smoothly as possible.
We were delighted with the service we received from Marchand Petit when buying our first home in Salcombe. Jenny was most helpful and the team were always at the end of the phone to answer any questions we had. Many thanks for helping us to get our first house! Juliette and John :)
If you are looking for brilliant estate agents look no further. The team in the salcombe office are fabulous, really professional and great people to deal with. They sold my property within 3 viewings. Everything was explained clearly and it made the hold process really straightforward. These guys do not over promise and under deliver, I would highly recommend them.
Thank you for your help. What a lovely office you have, and a friendly team too.