Carolina Fernandez Pereira I would NOT recommend. I can't actually say if they are all bad or just Jason, but as he is the branch manager he ruins any deal really. We are from out of town relocating to Plymouth so viewings are difficult. Becky did a lovely video of the property and we felt it was the right one for us after having done extensive research online. We offered under the asking price after checking the property valuation online (215 for a 250 asking price). Almost a week later we heard back saying it wasn't accepted but that the seller wanted to negotiate. They wouldn't say a number, just asking us for our best number. We upped the offer to 225k. This is when Jason got involved (until here we were speaking to Becky and Sam). We were told the magic number was 230k. We were actually willing to pay 230k but we didn't like this back and forth and lack of honesty, as we had initially asked for their magic number. Also, the property had just been sold as part of a trade off for around 200k so this was pure profit to this property developer who was selling. Anyhow, because of these factors we counter offered 227.5k. A day or 2 later we got a call saying the client was looking to accept so we drove 300 miles to see the property (just to ensure it all matched video, etc). Sam showed us the property and we asked about next steps. Sam confirmed she would start the paperwork on Monday (we were on a Friday here). From our side on Monday we sent all the relevant paperwork to Fulfords (but heard nothing) and to our solicitor and mortgage advisor, paying their initial fees. This is when we started being ghosted. We called, emailed and left messages and we just couldn't get through. A couple days later jason called saying the seller was considering another offer. More calls, emails and voicemails unanswered for days. At this point we weren't prepared to buy the house anymore exclusively because of Jason. So I started making emails and leaving voicemails complaining of their behaviour. Jason never even had the decency to call and explain what happened. Never gave us the chance to match the offer either despite having previously confirmed the client had accepted our offer. A few days he just replied that the seller had accepted another offer and moved on. I am quite curious to see what the house sold for because I doubt very much it would have been over the asking price. I guess I will find out once it goes on the land register. So, what happened here? Did Jason get a bribe to accept this other offer? Well, at least lack of morals and decency we know he has.... Read more
1st Jun 2022 (29 days ago)
Fantastic and helpful , took me through everything required to purchase my property. Always there on the end of the phone and if unable to answer , returned my call as soon as they could, couldn't ask for a better team to assist you with everything from start to finish. Thank you Team Fulfords... Read more
20th May 2022 (6 weeks ago)