From start to finish these guys were excellent!! Great property pics, their 3D walk through is top quality. Always on hand on the telephone and on email. I was regularly updated throughout and any problems were dealt with immediately. Everyone is very professional, friendly, helpful and there when needed. Their customer service is impeccable. I cannot say enough about Home. I promise you will not be disappointed in the service you receive from these guys. Thanks so much to all the team at Home. John, Wendy, Kirsty and Emily you're a star!
Very Good at getting viewers and buyers. But the back office administration team is poor they found me a buyer. I was informed at the start of the sale back at the end of January that the buyer had purchased several properties from you and was a cash buyer and that it should go through quickly. We are now in May and it has only just completed.
The buyer of course was not a cash buyer but had a mortgage. Despite this I have not received any feedback from your company as the sale progressed. No information regarding the current position or any updates from their solicitor. I have made endless phone calls initiating contact attempting to find out why this process was taking so long.
Even at the end of the process every time I rang your staff simply mentioned the issue of the extra land at the rear of the property. This issue was addressed by my solicitor with a statutory declaration of adverse possession of land. Including a standard Insurance policy for legal expenses. This was completed in 3 hours yet your staff seemed unable to understand the basic principles of law or conveyance involved.
In this process You advised me that we were near completion when in fact we were not and I asked the tenant to leave for vacant possession. We were still 7 weeks from completion giving me a months loss in rent and the need to pay 2 months council tax.
I will of course not be using your company to sell the other houses in my portfolio and will be leaving feedback online for other sellers to view.
Very happy with the service, would recommend and use in the future.
Do not use this estate agent. They over valued the house and then dropped it very quickly. Their manager was unprofessional both by telephone and email. They didn't return calls and when expressing frustration, they were very rude. I would not recommend this company to anyone.