I dealt with Hunters Low Fell last October for our house sale... They were utterly professional during the sale and the staff always extremely helpful, polite and efficient. Great service! Would definitely recommend.
Worst agent i have ever dealt with. Avoid at all cost.
Excellent experience from start to finish. The staff give 101% helpful friendly and nothing is a problem to them.
Our house was sold in about 2 weeks and all went very smoothly. Highly recommend.
**edited** I wish it was possible to give minus 5 stars
I’d never rented a house out before so trusted Reeds Rains draw up a suitable contract in my best interests, as I was immigrating.
Turns out the tenant they advised me to accept was a personal friend of one of the branches employees and they signed the tenant up to a 12 month no break contact, which basically meant he could pay no rent whatsoever and there was noting I could do about it until the end of his lease. I have since talked to other agencies and they couldn’t believe they offered a tenant this contract. I was sending Reeds Rains 7-10 emails a week asking what was going on and was lucky if I received 1 reply.
Eventually I had to give up my dream life in Canada as someone living in my UK house rent free was costing me a fortune.
I’ve now used another agency to find me a tenant with no issues, but have never received a single penny of the outstanding rent.
Thanks for the reply Susan. I’ve tried using the ‘contact us’ option on the Reeds Rains website, left all my details, contact info etc and I’ve not received any response.
Further to your reply, I was told the tenant which I was advised to accept by your staff, with the exact words ‘he’s a personal friend on mine so I can vouch for him’ had received a credit check and actually had a guarantor (co-signer) in place. When he decided to stop paying the rent I asked for a copy of these checks to be told - ah we didn’t complete the checks, and he didn’t even pass the credit check !! And because he’d been signed up to a no break lease (which your staff advised was a good idea ) I was told there was nothing I could do until the end of his lease. Meaning he could just go for months paying no rent !
I’ve since found out this was false, and I could of started proceedings as soon as he was 2 months behind, but strangely your staff didn’t mention this.
I can send you every email which I sent and that I received from Reeds Rains to back this all up.
I was totally let down by Reeds Rains and if I had the time and resources I would definitely be taking this further
Glynis, Chrissy & Jane are amazing! I was kept up to date at all times and found I never needed to chase information! I would use Sarah Mains again because of these ladies and I have already recommended them to family and friends. Brilliant customer service, I will miss all our phone calls! ???? x
If Carlsberg were an Estate Agents, then it wouldn't be Sarah Mains! Absolute rubbish customer service
All my dealings with every member of staff at Ben Charles has been great.
The most unprofessional agency that I have ever seen in my life. See your deposit is already gone! Can not agree more with Gareth Edwards!
Also I found a tenant for them to move in quickly and they put a sign next to the door to charge the landlord and tenant all the fees.
I was super impressed with the hard work, dedication and professionalism I was afforded throughout my dealings with Hilton & Smythe. Every person that I dealt with was a real credit to the company and I wouldn’t hesitate to contact them should I ever need to buy or sell a business again. I would like to say a special thankyou to Matt who was the shining star.
Well done Karen. Great service and we sold our cafe despite Covid 19.