We have just sold a property through Dana and her colleagues at the Astwood Bank office. Having purchased and previously sold properties through Dana, yet again, she has done a fantastic job. She keeps 'her finger on the button' and guides you through the whole process from start to finish. She has always given a 110% committment to sellers and buyers alike. Fantastic presentation and photographs. Friendly and efficient. We cannot speak highly enough of this branch. Thanks again Dana - much appreciated.
We purchased a house through Arden but unfortunately we pulled out, which was our own decision. We dealt with Amy.W while the purchase was going through and she was fantastic. Amy chased and dealt with problems efficiently and was always very helpful. Nothing seemed like too much hassle and thats what you need in the stressful time of house purchase!
Totally unprofessional, feel conned out of my agency fee! As a student and my partner having a full time job, told them we've always needed a guarantor. They told us they would get one if they needed one, so we paid the agency fee for the checks, next thing I know, our application is rejected because the landlord doesn't want a guarantor. They still kept our money and now we have to fork out more money for another agency fee. Ridiculous.
As a first time buyer with an open mind and with a mortgage in principal, I naively thought that we would be treated with respect and professionalism. I had heard lots of negative comments about estate agents, but as this was my first encounter. I gave them a equal chance. We viewed a house, and loved it. 15 minutes later, Shipways Redditch received our offer on the house, and told us they would get back to us the next working day. This did not happen. We continued to wait for a phone call until eventually, we ended up phoning them, to be told they had no further information.
This continued for another three days, once a day before finally, we phoned up to finally be told that a higher offer had been placed, and that the seller had accepted it.
Now I have no problem with being outbid on a house, as the market is very competitive. Instead it was the fact that I was made to feel more like an inconvenience, than a client/customer every time I called up. Genuine questions were granted sarcastic responses and smarmy comments, deflective answers and useless timewasting snippets. To be kind, they had the general level of reliability that one might expect from an old French car.
Whilst we have not been put off our house hunt, I hope Shipways sort their act out, as in years to come, when I come to sell my first house, I will not be using Shipways Redditch.
Highly recommend the team at Dixon’s for selling & buying! We’ve used Lisa & her team to sell our last 2 houses & they have done a fantastic job both times. Sold quickly & got us the best price. The team kept us informed every step of the way & dealt with every little query professionally. Nothing was ever too much trouble. Lisa helped us to ensure the sale & upward chain progressed smoothly to completion. Thank you so much for everything & we would never use anybody else to sell our house.
As a landlord, I have used Dixons in Redditch twice this year for 2 rentals and also bought 1 property from the Bromsgrove office. Whilst some may perceive Dixons as 'pushy' (former review) - my experience has been extremely positive. It's true Dixons has a unique business strategy as far as sales goes, but that's so refreshing in this industry and I would describe this more as 'tenacious, motivated, consistent'. Yes they are sales-driven, but what I have found is that this means they go the extra mile and deliver on their promises. This is a massive advantage when they are working for you either as a landlord or a buyer.
As a landlord, I am fussy about who I rent to, so turn down a lot of applications. What Dixons (Sharaine,Maria and formerly Sarah) did extremely well, was to listen to and respect what I wanted and had endless patience with my deliberations over tenants! What I valued was that whilst they did challenge some of my thought processes, they did it in a very positive and constructive way - but always supporting what was important to me. At all times, despite their own agenda, they made it very clear that they wanted me to be happy with the tenant before I accepted - so it felt like they were on my side. They gave great clarity on specific issues such as references, contracts etc. so I knew exactly what my options were.
What Dixons excel at is the customer relationship - and do the cross-selling thing very well too (Sharaine remembered we wanted another property and picked up on one for us via Bromsgrove Sales) - they are also very good at follow up - I love an agent who does what they say they will - makes all the difference when an Agent is pro-active, steps back when they need to, but takes control when they need to.
Having tried other agents in the area, I have to say Dixons have been the most professional to work with - put your trust in these ladies ....they won't let you down!
DO Not rate Lambert's to sell your property. They are very disorganised and very bad communicators. Due to this I believe we may have lost a sale for our property!! This is not the first issue we have had with Lambert's however enough is enough!! Now looking for a professional estate agents to sell our property. I have only given Lambert's one star just so I can post this and make people aware!
Not really sure how they manage to sell houses, attitude could be better as could keeping contact when a genuine buyer shows interest in a property, unlike Andrew Grant who kept informed even when they hadn't made contact with their vendor. Lamberts, just left me hanging about wondering. Am desperate to find a house, but would rather go through an agent that at least communicates and keeps me in the loop, or asks what I am looking for etc and can they see if they anything else available in my criteria, nothing, zilch, neither a response to a message sent via their site. Certainly would put me off selling through them if this is how they treat prospective purchasers.