Totally unprofessional, feel conned out of my agency fee! As a student and my partner having a full time job, told them we've always needed a guarantor. They told us they would get one if they needed one, so we paid the agency fee for the checks, next thing I know, our application is rejected because the landlord doesn't want a guarantor. They still kept our money and now we have to fork out more money for another agency fee. Ridiculous.
Not really sure how they manage to sell houses, attitude could be better as could keeping contact when a genuine buyer shows interest in a property, unlike Andrew Grant who kept informed even when they hadn't made contact with their vendor. Lamberts, just left me hanging about wondering. Am desperate to find a house, but would rather go through an agent that at least communicates and keeps me in the loop, or asks what I am looking for etc and can they see if they anything else available in my criteria, nothing, zilch, neither a response to a message sent via their site. Certainly would put me off selling through them if this is how they treat prospective purchasers.