Totally unprofessional, feel conned out of my agency fee! As a student and my partner having a full time job, told them we've always needed a guarantor. They told us they would get one if they needed one, so we paid the agency fee for the checks, next thing I know, our application is rejected because the landlord doesn't want a guarantor. They still kept our money and now we have to fork out more money for another agency fee. Ridiculous.
Cannot fault how fantastic this team are. Nothing is to much for them and when they say "we will be on it straight away", they are. Kept well informed through the sale of my property and having used them already to purchase a house in the past I would always come back to AP MORGAN. Soecial thanks to Joe Phillips who leads the team for always putting the customer first.
The worst company I have ever dealt with in my entire life!! Estate agents have a reputation of being bad but these guys actually live up to it. Failed to sell my property, failed to in customer service and care and failed in thier attempt to take me to court to try and get commission for a property they didn't sell!! Trying every bullying tactic! Threatening phone calls! Debt agency!! Court summons!! Which they failed!! And for what? Nothing but to cause misery and stress for no reason!! AVOID AP MORGAN will never recommend AP Morgan to anyone ever!!
Not really sure how they manage to sell houses, attitude could be better as could keeping contact when a genuine buyer shows interest in a property, unlike Andrew Grant who kept informed even when they hadn't made contact with their vendor. Lamberts, just left me hanging about wondering. Am desperate to find a house, but would rather go through an agent that at least communicates and keeps me in the loop, or asks what I am looking for etc and can they see if they anything else available in my criteria, nothing, zilch, neither a response to a message sent via their site. Certainly would put me off selling through them if this is how they treat prospective purchasers.
The Grange,37 Alcester Road,Studley, North Worcestershire
Fantastic service from Avenue Homes. Approached a number of agents to market our Callow Hill property. Avenue Homes were most enthusiastic and very competitvly priced compared to other local agents. Very pro-active during the marketing and sale. Property sold within 1 week of hitting the market. Many thanks to the Avenue Homes team.
Avenue Homes have been fantastic in the purchase of our new home. Mikaela and Natalie have been available at all times, with a fast, reliable and efficient service and regular communication. Thank you so much. Would highly recommend their services.