27th Apr 2024 (7 mo. ago)
Not impressed with my experience as a potential seller or purchaser. Would give them a lot less than 1 star if it was possible.
We had a valuation over a month ago, agent could not give us a valuation at the time and had to speak to her boss and heard nothing since. Really odd since they had sold another almost identical house 2 roads away away 2 or 3 weeks earlier? When queried during my potential purchase viewing was told they had e-mail issues I can only assume they did not have a phone, clearly they didn't want the business?
Thankfully we booked 2 valuations that day and chose the other agent who not only gave us a valuation whilst he was here we were also given more confidence in the service on offer. It was the right decision as we sold in a week, but the one shipways sold took about 3 months or so.
I made an offer as a purchaser which was increased as I was told by the agent it would be accepted. Then I was asked to increase further so it would be taken off the market as I wasn't sold but they knew this when the offers were made, and it was even on the offer email.
A couple of days later when I was sold and after a week of being given the run around by the agent who would be in meetings, viewings and other calls when I tried to contact her I decided to withdraw my offer as could no longer trust what I was being told.
Whilst I understand they have to be led by the vendor honesty and trust should be integral to any negotiation. Not sure how you would know the sellers thoughts and movements if you can't contact them?... Read more