We put our house to let with David Mitchel and his team (Tracy and Gareth). From the first meeting David was extremely helpful and patient with all the questions that we had. They had found us a nice family to let our house to very quickly and for the price we were looking for. The process was smooth and they were always available through emails or calls. We could not be more pleased with their work and will highly recommend them! Thank you guys!
Sandra Gamboa Ezcurra
One of the worst rental experiences of my life! We are being lied to and harassed daily affecting time with our little one! These people are not professional at all- the Raynes park branch. Our baby is three months and because they didn't honour our break clause.. we ended up having to show the property before us moving out! Tracy the agent doesn't know anything abt 76 saint Catherine's close flat in Raynes park and I would have to explain the workings of flat ignoring needs of my baby. She walked into me half naked breast feeding my baby! They constantly kept changing times of viewings at last minute causing us mental stress and mind you we were not just by ourselves our baby's schedule was compromised ???? With all this.
When we refused to agree to viewing change they made at last minute they would threaten us with the deposit!
Even after moving out the harassment continues. In order for them to not pay back the deposit now they are claiming properly was not professionally cleaned! We cleaned the property to reasonable basic standard but now David the manager is asking us to get a professional cleaner to clean the property as we own the property!
Please understand they are harassing new parents who are chronically tired and sleep deprived for months..I don't even know how they will treat regular folks!
I'm thinking of filing claims for mental and physical harassment to my family although I rather spent time looking after and taking care of my little one!
I would like to express my thanks to Oliver who showed me around a property a few days ago. He was very polite, dedicated, patient and professional in his approach which I really admire.
Thanks for your help Oliver and we'll done.
Shocking service. Withheld my deposit for no reason. Had to chase them for ages and they would not respond to phone calls or emails. Very unprofessional, would not recommend renting through them unless you want nothing but hassle
Hyde & Rowe must be the best at selling in South Croydon... we sold our home so quickly... we were were shocked. Excellent service all round.
This is a fraudulent organisation. I am happy I am few days away from ending my tenancy with them. Their agents provide customers with false information regarding the properties they rent out when you are viewing the property and unfortunately you may not discover this until you have signed your contract. They never deliver on promises or abide by the terms of Tenancy Agreement. Their property management staff are extremely rude and never repair anything brought to their attention. I hope no one is as unfortunate as I was to make the mistake of renting from them. If you have a deposit with them please insist that they register it with the Deposit Protection Scheme or you may never get it back.
The staff at Jackson Stops, Dorking were all polite, friendly and proactive throughout the process of our house move. We bought our new house via them, but they were extremely helpful in liaising with all the other parties in the chain, and chasing where necessary. I would highly recommend their services.
Despite being the buyers in the chain we were very pleased with the support of Darrell Hughes and Alan King in what proved to be a complicated and at times challenging process (for reasons outside of their control). I would recommend Jackson-Stops.
Laurels estate agents for us has been such a positive experience from the first meeting right through to the successful sale of our property. We were recommended to use these agents by friends and we did not regret our choice. The positivity oozed from them from start to finish and our home was successfully sold within a week. We would highly recommend them for their superb marketing, professional and personal approach to everything related to the selling of our house.
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.