We were seeking to buy several properties in Bideford/Barnstaple we visited almost all the Estate agents and Bond Oxborough Phillips were the only agents who bothered to get back to us. They have since proved to be so helpful in both sales and lettings. Their staff have been very helpful and polite and cannot recommend them enough.
From the day Bond Oxborough valued our property until the day it was sold they have very professional, giving advice whenever necessary and contacting us on a regular basis when any viewing were about to or had taken place. Overall we are very pleased with the service they have provided.
Great service from Mike and Emily. They made the process exceptionally smooth, and were always professional, friendly and quick to respond to messages. Fees were in line with or better than equivalent services elsewhere. We would recommend.
Appalling for rentals, especially when landlord decides to sell.
1) Opened door to house with prospective buyer without knocking - walked right on in. Child in house could easily have been behind door. £900 a month we pay.
2) Asked for permission to bring someone around the same day without 24 hours notice as they had forgotten to ask us. Only the paying tenants.
3) waited in for viewing as didn't want strangers in house alone, didn't show, called to be told sheepishly that they had accepted an offer on house so cancelled appointment - didn't bother telling us, paying £900 for that privilege.
4) asked to be notified of suitable properties to move to as they came available - 3 months and not 1 suggestion made
5) ignore the pertinent parts of any email you send, meaning several emails, always. Gave our notice as found place, asked about pro rata rent, said would be sent documents. Documents say nothing so another email.
Would not recommend in the slightest for renters, and as a couple looking to buy in 18 months would actively avoid a property marketed by them.
Edit - in response Simon, I think it fair we make clear we asked, reasonably after being told the house was for sale, that we could give 4 weeks notice rather than the 4 weeks plus the remainder of the calendar month, meaning having to give up to 8 weeks. We did this after missing out on properties we could have moved to because of this admittedly contracted point. We were told no. Well actually, the first email we sent ignored this question - see point 5.
Then after we said absolutely not to the visit with less than 24 hours notice (point 2), and we were asked why and we said one reason was the lack of care for your existing tenants and pointed out the reasonable 4 week notice request, suddenly this was achievable if we relentled to the visit. So as for liaising to help us, the tenants, that is a little misleading.
We didn't call you back, we were busy finding a new home and, after having done that, we have nothing to achieve through further discussions.
From the beginning to the end of the sale, the whole team at Stags Bideford were excellent throughout. Professional and supportive in every area. We were kept fully informed of all interest, viewing feedback and received regular written updates. Nothing was too much trouble at any point. we would like to thank, Luke, Sophie and in particular Victoria, who was our assigned sales progressor towards the end of the process.
We cannot recommend Stags at Bideford highly enough. Thanks again.
Debbie and Peter.
Good response, thank you for the information on a property via the phone it was most informative...
????Very friendly service. The guys here have been running a successful business in Bideford for many years now and are very knowledgeable about the area. Since their relocation to the bottom of bridgeland street a few years ago they seem to have gone from strength to strength. A very nice spacious office without being pretentious. A pleasure to do business with.
We bought through Regency when we didn't know the area. We let properties in the Midlands & have got fed up with bad agents, so we're naturally suspect about Regency! I have to say though that Regency were spot on throughout, they did what agents should do - negotiate the pricing & chase things through. Neil has a young proactive team who all seem to be on the ball, they always have time for their customers & make you feel relaxed.
Top marks Neil & team, keep it up.
Peter & Heather