We have been truly impressed by the service we have received at Stags Bideford, in particular one member of staff, Sophie. Throughout a somewhat challenging process due to chain complications, she has remained incredibly professional, timely, responsive and very personable. We are incredibly thankful for her support and time in helping us to purchase our dream home. A brilliant service that we couldn't fault at all!
81 days ago
Appalling agency. Right from the start when they refused to put an offer through to the seller (which I believe is illegal), we had to trace the seller directly & discuss our own price & then tell Staggs what we had agreed on! They didn't chase up or pursue the sale at virtually any point, we had to either chase the sellers or their solicitors ourselves or chase Staggs to chase them.
The final straw was picking up the keys, we called them & said we would like to pick the keys up - yes no problem & agreed the time, etc. We got there & then they ask for ID - it might have been useful to tell us we needed that - oh, we'll just photocopy your bank card - what! We insisted our bank details were blacked out.
I've dealt with a lot of agents in the past, some very good, some bad - but this office is the worst we've had the mis-fortune to ever deal with.
824 days ago