Very very impressed with this company. After trying to sell our property with another agent for 7 months decided to try Red Deer without any expectations. They were excellent. Came out. Gave us a detailed assessment of our property made some suggestions and then sold it within 3 weeks.
From the first contact, when I discovered I knew the manager from days of yore, when he did good service to me over a rental property, I found him and the two young ladies most helpful, swift at replying, and supportive emotionally in this stressful experience of the house market.
Nick Zorab and the team at Chanin & Thomas have been an absolute pleasure to deal with for our properties in Watchet. Our sincere thanks to you all, I look forward to our future business with you. Many Thanks
I was unhappy with the quality of communication from gth. I feel that once the property is sold subject to contract the only thing they have to do is manage communications and this was very poor. They never called me only dealt by email – a bad way to communicate when emotions are involved. When their involvement in the communications between conveyancers and agents caused more problems and misunderstandings I complained but received no apology only defensive statements. In the end i had to ask them to stop forwarding information about the progress as it was never correct.
They failed to follow my instructions and failed to understand my position - basic customer service. Right at the end of a long drawn out process I was asked if I had vacated the property when I was in a chain buying onwards - unbelievable!. Yes a director did call me and was very pleasant and apologetic however due to the inept communication - a failure of training I would not recommend.