Stags offers more than most other agents (added together) but their web site leaves a lot to be desired and is not user friendly. The location of a property on a castrated google maps system is often more an annoying hindrance and obstacle. Their site is often very time wasting for both customers and their staff.
Al Gibbs - The Tenancy Deposit Scheme ruled your deposit should go to the landlord for damages due to the flat being left in a poor state, not Turners Property Centre.
Kevin Summers - Sorry to hear of your displeasure, all work has been carried out and I understand you are still in residence and happy. If you do experience any issues, please contact us immediately and we will rectify them.
As others have said, polite when you are still a tenant but never do major work that is promised, and take your deposit even though you leave the place demonstrably more attractive to a new tenant than it was when you arrived.