Stags offers more than most other agents (added together) but their web site leaves a lot to be desired and is not user friendly. The location of a property on a castrated google maps system is often more an annoying hindrance and obstacle. Their site is often very time wasting for both customers and their staff.
My experience with John Smale & Co was excellent. Although I did not have a property to sell, I was keen to get assistance to find the perfect place for me. They really took the time to fully register my details and importantly get to know me and what my ideal preferences were.
I was kept informed with fresh properties coming onto the market swiftly and was contacted regularly to see if my criteria had changed. I was often contacted before a property was advertised in the papers or on the property websites. This I felt was great, as it made me feel I was important to them and also I could find my perfect place before other potential buyers! I would certainly make contact with them, if you are looking to buy. From my experience of their proactive nature, I would also use them to sell my property in the future.
Nasty, inhumane John Smale & Co Barnstaple
Did you know John Smale & Co have a legal duty of care under HHSRS (housing health and safety rating system) to ensure all their rental properties in radon risk areas (yes, North Devon is such an area) are evaluated and monitored for radon? And if the levels are above the HHSRS hazard level to take urgent remedial action. But John Smale & Co do not do this!
Radon is a naturally occurring carcinogenic gas given off by the Uranium rich rocks in this area that gets stuck in your lungs, gives off radiation aka alpha particles (this is why so many South Western tin miners died from lung cancer and why the SW has such a high ratio of lung cancer sufferers in comparison with other areas of the UK) and becomes polonium (remember Alexander Litvinenko?) which then decays into Mercury (not good for your organs, and especially not for pregnant women). So you would think that John Smale & Co, who paint a picture of themselves being ethical and caring for the local community would, at a minimum, comply with the law. But oh no! It seems tenants are sub-human in their eyes, not deserving protection from radon.
I know from experience when I rented an expensive converted barn just outside Barnstaple. Now, forgetting the tiles coming off the roof, the broken effluence system, the very insecure outer door (one tug and an outsider could get in), the torrent of water from the top floor to the bottom when you have a shower, the subsidence causing nasty crack in the kitchen floor, I have monitored radon levels at TEN times the HHSRS Category One Hazard level. John Smales & Co should have monitored for radon before we moved in, and when we moved in, and then remedied the hazard (it costs around £1500) but did not.
I am now in the process of suing John Smale & Co, not just for the danger they put my family through, but to try and ensure a judge orders them to immediately test for radon in their other rental properties. Nice company? Not in my book (and their staff are so rude IMHO as well).
Al Gibbs - The Tenancy Deposit Scheme ruled your deposit should go to the landlord for damages due to the flat being left in a poor state, not Turners Property Centre.
Kevin Summers - Sorry to hear of your displeasure, all work has been carried out and I understand you are still in residence and happy. If you do experience any issues, please contact us immediately and we will rectify them.
Moved less than a month ago and very disappointed. There are so many things wrong with the flat I've moved to - Turners' must have known about some of them. We didn't get to see the bathroom when we looked around as there was 'no electricity ' on the key meter. There was no toilet seat, wallpaper was torn, no lampshade above the bath (hazard?), the sink leaks at the bottom and now the toilet keeps flushing - so constantly using water (which is on a meter). We've got an inspection tomorrow, so hopefully they'll fix things (there are other things wrong too), and if they do I'll update my review. We're in a contract for six months, so we'll definitely be moving if nothing is done quickly!