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Alexandre Boyes

4.5

79 reviews

Closes at 6:00pm

48 Mount Ephraim, TN4 8AU

Alexandre Boyes are an estate agent in Tunbridge Wells. They mainly list properties in TN1, TN2 and TN3. Over the last 6 months, they've listed 27 properties, with 18 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.

Opening hours

Monday 8:45am - 6:00pm
Tuesday 8:45am - 6:00pm
Wednesday 8:45am - 6:00pm
Thursday 8:45am - 6:00pm
Friday 8:45am - 6:00pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

Alexandre Boyes Reviews (79)

Have you used this agent?

H waterman

I recently concluded a tenancy with Alexandre Boyes, I feel it's important to share my experience for the benefit of future tenants. Initially, the estate seemed promising; however, I soon faced significant issues. The most pressing was a large damp problem within both bedrooms of the property, which was acknowledged by the agency but, disappointingly, remained unresolved for the last six months of my tenancy. This not only affected my living conditions but also raised concerns about long-term health impacts. Another surprising oversight was the miscommunication regarding the property's parking situation. I was informed the road was public, but it turned out to be private, leading to unnecessary tension with neighbors. Furthermore, my experience with the deposit return process was particularly stressful. The attempt to withhold the majority of my deposit without clear justification was unsettling. Thankfully, the Tenancy Deposit Scheme (TDS) mediated, resulting in a £400 return in my favor, which highlighted the discrepancies in the agency's claims. Despite these challenges, I attempted to facilitate a smooth transition by allowing viewings after I moved out, two months before the end of my agreement. I even reached out proactively to ensure the property was left in a satisfactory condition for the next tenant. Regrettably, my efforts to communicate and address potential issues were met with silence, only for these same points to be unfoundedly cited against me at the end of the tenancy. I could talk to more examples of failure from Alexandre Boyes such as the broken back gate which they were aware of as I had reported it twice already, The next door neighbor ended up paying for the repairs in the end due to the lack of response from Alexandre Boyes. This experience has been a learning curve. While I understand that managing properties and expectations can be challenging, transparency, communication, and action are crucial in the estate agency business. I hope this feedback serves as constructive criticism for Alexandre Boyes, to improve their service for future tenants.... Read more

3rd Apr 2024 (23 days ago)

N McKie

I can't fault the team at Alexandre Boyes. I have used both sales (for buying and selling) and lettings, and the client care is second to none. A special mention to Rachel who goes out of her way to provide excellent guidance and advice for landlords and tenants. And to Dan, one of the loveliest Estate Agents I've met (and I've met many!)... Read more

3rd Apr 2024 (23 days ago)

A Cooper

The team at Alexandre Boyes, namely Rachel and Dan, have been responsive, professional, and incredibly helpful to me as a new tenant. I’m very happy with the service provided to me so far, and hope it continues throughout my tenancy!... Read more

22nd Feb 2024 (9 weeks ago)

C Smith

The staff are always polite, friendly and approachable... Read more

19th Dec 2023 (18 weeks ago)

V Milic

The letting agents were very professional and helpful. We were moving to TW from London and they were really responsive and managed to make our renting experience easy and as stress free as it can be. Now into our tenancy, the letting managemt team continue to be very quick in providing support or help with any issues.... Read more

5th Dec 2023 (20 weeks ago)

A Barden

I have been using the Resident Hybrid Block Management System for 6 years, we were one of Alexandre Boyes first clients. It's a fantastic piece of software and fulfills all our requirements for self managing. We use the Hybrid system which takes all the hassle out of paying invoices and producing Service Charges. Sharon looks after our account is always happy to help she is amazing.... Read more

16th Nov 2023 (23 weeks ago)

J Bekker

Honestly the best experience I've had with a letting agent! Rachel was great. She listened to my needs and enabled me to get the place I wanted. The move in and handover was really straightforward. I highly recommend them.... Read more

13th Nov 2023 (24 weeks ago)

S Dungate

Most helpful lettings agent I've spoken to highly recommended... Read more

7th Nov 2023 (24 weeks ago)

P wc

We recently sold our home through Dan and his firm and were extremely satisfied with the entire process. Dan has a wealth of knowledge related to the local area and we appreciated his level of expertise that resulted in a quick and painless sales journey. I would highly recommend.... Read more

12th Jun 2023 (10 mo. ago)

C Miller

We had bought our house 19 years ago through Alexandre Boyes and had excellent experience with them, it was only natural that when the time came to sell, we went back! We received an excellent service from Dan again. He dealt with us personally throughout the process, and to have found a buyer so quickly just when the UK economy was in such turmoil was nothing short of a miracle. He was extremely responsive and always kept us informed.... Read more

8th Feb 2023 (1 year ago)

J Levy-Abegnoli

I can’t tell if the staff at Alexandre Boyes are incompetent, lazy, or simply don’t care about the properties they are paid to manage. I suspect it’s a combination of all three. In November 2022, I had the misfortune of moving into a flat on an estate managed by Alexandre Boyes. Shortly after I moved in, I heard scuttering and scratching coming from the attic above the property. I reported this straight away, and it took them a week to even acknowledge the problem. I had to follow up with numerous emails and phone calls (which they never return). Finally, after a month and a half, they arranged for pest control to attend to the property. By then, the rodents in the attic had managed to scratch a hole through my ceiling (see photo). Pest control confirmed that squirrels were probably getting into the attic via trees outside the property, and that these would need to be trimmed. It also emerged that electric cables in the attic had been chewed on. This is obviously a serious risk, which Alexandre Boyes are aware of but don’t seem to care about. A contractor has since provided Alexandre Boyes a quote to inspect for holes in the roof of the building and trim the trees, which has been sitting with them for weeks. The contractor himself told me they are always very slow to address any issues. I have yet to receive an update, and have now had a hole in my ceiling for over a month – in the middle of winter. At no point did it occur to them to even provide a temporary fix to the ceiling. In fact, they have ignored requests for one. I can still hear the squirrels running around and scratching, and constantly worry that they will do further damage to the property. This whole experience – and the fact that Alexandre Boyes have shown themselves to be completely unreliable when it comes to dealing with maintenance issues – has totally ruined my enjoyment of my new flat. If you care about your mental health and the state of your property, stay far away from Alexandre Boyes. They seem to think it’s perfectly fine to ignore residents and leave major issues unattended for months. In all my years renting in London, I have never come across such bad property management. Alexandre Boyes should be ashamed of the incredibly poor level of service they provide.... Read more

27th Jan 2023 (1 year ago)

Y Hirani

Renting a property through Alexandre Boyes is an easy and pleasant experience. From the beginning of the process to the end, this company makes sure you're taken care of. We have been renting through Alexandre Boys for four years, and they are quick to resolve any problems that might arise.... Read more

10th Oct 2022 (1 year ago)

A Bryant

I found Rachel very helpful and she always replied to emails in a timely manner. Overall very impressed.... Read more

29th Sep 2022 (1 year ago)

B Milton

We have been working alongside Alexandre Boyes for some time and have been really impressed with their efficiency and communication both with ourselves and the tenants. The office are quick to respond and their systems ensure that jobs are completed quickly and effectively. Highly recommend.... Read more

28th Sep 2022 (1 year ago)

M langhorst

I have lived in an apartment block managed by the team at AB since 2018. I can only speak from my experience, but have found them to be unfailingly approachable, friendly, effective and professional.... Read more

27th Sep 2022 (1 year ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.