Staff have been excellent with communication and gone above and beyond to help us as both a vendor and buyer.... Read more
Seller
8th Oct 2024 (15 weeks ago)
False advertising that my property has sold.
Terminated contract due to total inactivity by the agent.
Never experienced such poor customer service.
Unable to get hold of the agents for days in a row- felt like there was no proactive engagement to prospective buyers on the market and I had to do all of the pushing. Was doing my own job and theirs.
Eventually complained and was fobbed off with weak excuses that ignored all of the points I’d raised.
Made a stressful time worse than it needed to be.... Read more
Seller
17th Mar 2024 (10 mo. ago)
So far the experience has been very smooth and pleasant.... Read more
Seller
26th Oct 2023 (1 year ago)
Overall great service and experience. However, it would have been more helpful to have more marketing (sponsored listing, emails campaigns etc) especially in the first few weeks of the property being listed. In terms of viewings, we had some people who weren't properly informed of the property specs and seemed to be surprised at some aspects of the property. Apart from these areas of improvement, I would recommend Andrews to friends and family. They were much more proactive than some other estate agents we have dealt with. ... Read more
Seller
15th May 2022 (2 years ago)
Andrews in Mitcham we’re very professional in all their dealings with me. They were absolutely excellent from initial valuation to completion of the sale.... Read more
Seller
22nd Nov 2021 (3 years ago)