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- Ashton Roberts - Norfolk
Ashton Roberts - Norfolk
Opens Monday at 9:00am
19a High Street, Downham Market, Norfolk, PE38 9DA
Ashton Roberts is an independent Letting and Estate Agent, built on strong ethics,providing a personal professional service. With extensive local knowledge, we specialise in properties in West Norfolk.
Whether buying or selling, renting or letting, our prominent town centre office makes us well placed to get results for you.
Our company has built up over the years from personal recommendation, due to our quality individual service.
Our team greet each client with a wealth of knowledge and pride
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 3:00pm
- Sunday Closed
View all details
Accreditations
Ashton Roberts - Norfolk Reviews (48)
Have you used this agent?
44%
2%
2%
8%
44%
D James
Awful rude lieing company would NEVER use again so pleased we are free of them now ????
14th Jan 2024 (14 weeks ago)
G M
Absolutely shocking estate agents AVOID AVOID AVOID
24th Oct 2023 (26 weeks ago)
D Simons
Friendly, welcoming staff. Quick to pick up the phone, and happy to answer questions in person too.
22nd Jul 2023 (8 mo. ago)
M Hanton
Totally awesome and professional business. They went above and beyond to ensure my housing needs were met. Would definitely recommend them if you’re looking to rent or buy a property.
30th Jun 2023 (9 mo. ago)
K Palmer
I recently purchased a house through Ashton Roberts. Over the past 6 months, I have had a brilliant experience and would highly recommend this estate agents.
Thanks to Rebekah Watts, I was kept informed of any updates they had received from the solicitors and I felt Rebekah supported me through the process. Communication was spot on, responded promptly to any emails received and was always available over the phone when needed.
Was a very frustrating process at times with the solicitors, so was reassuring to know I had support from Rebekah. ?
18th Jun 2023 (10 mo. ago)
M mark
Great local estate agents. They took over my rented property from a different company and the quality of service increased a good amount. Recommended for any rentals and im sure sales would be run at the same level.
7th Jun 2023 (10 mo. ago)
L Peverall
Terrible company found them rude and don't like to reply back to messages also put out house up for sale without telling us I only found out from a neighbour it had been on for 2 weeks very ignorant
21st Apr 2023 (11 mo. ago)
RocketingRotors
Very helpful and honest estate agents. We had difficulty retrieving our deposit from a rental property, but we were given honest and fair advice by Ashton’s on a number of phone calls on how much we could actually retrieve by negotiating with the landlord. Led to a satisfactory conclusion for all party’s involved.
20th Apr 2023 (11 mo. ago)
M soyturk
Four years with this Letting Agent and they have helped us no end. Would recommend them to anyone
28th Mar 2023 (1 year ago)
H King
Very professional estate agents we have been renting though them for coming up to 2 years now. Have never had any issues with them they are very easy to contact if needed Rebecca & leva have always been very professional and helpful definitely recommend this estate agents if you’re looking to rent or buy or sell. ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
11th Mar 2023 (1 year ago)
N Birch
I just needed a free valuation but nothing was too much trouble, the ladies in the office were really pleasant and efficient.
8th Mar 2023 (1 year ago)
A Foreman
Very good, friendly bunch.
21st Feb 2023 (1 year ago)
S T
Avoid at all costs!! Updated January 2023 after moving out!!!!!
We’ve just moved out of a properly they managed and I’ve held my tongue for 7 years! Chris Roberts is the most rude, condescending arrogant man I ever had the displeasure of coming across, I refuse to deal with him!! As a renting agent, they’re shocking, as someone else has said, it’s like pulling teeth! We went from April 2022 to July 2022 with no boiler and ended up having to threaten court action to actually get it dealt with! Makes me wondering the landlords they’re working on behalf of actually know half the issues we reported to the agents! I reported damp issues a year or so after we moved in and I was basically blamed because we had a tumble dryer (in a well vented area) but they had damp treatment prior to us moving in, so clearly there’s an issue and also the fact that most of downstairs is prone to damp, which we as tenants have attempted to sort ourselves, aswell as fixing woodworm ridden floorboards!! We gave up reporting issues to them because we just felt we weren’t being listened to, so we paid out to fix ourselves! Am just waiting now to hand keys back as they refused to let us finish our tenancy 2 weeks earlier and had the nerve to tell me to change my move in date (which we couldn’t). Soon I’ll do an update to if we get our deposit back (which we would as the house is left immaculate)!! Basically, AVOID AT ALL COSTS, they’ll just give you bigger headaches! The only person with any sort of understanding was Rebecca!
UPDATE AS OF JANUARY 2023!
The level of pettiness is actually laughable until it get to the facts that REBECCA just bare out LIES and has revealed her true colours!
Claiming that we never asked permission for a dog yet permission was granted with the landlord direct back in 2017 and the agents were made aware! I mean, they even saw the dog during inspections so if the dog shouldn’t have been there, why was the question not raised!!??? We’re in dispute getting our FULL deposit back, claiming for carpet cleaning etc when we hired a professional cleaner in! Literal nitpicking including a little dust on a socket and a
Lightbulb, down to a little toy green army solider in the garden! It’s almost laughable!! Claiming other things in the check out which we know are 100% false and they’ve not even provided the photo evidence (ie, cobwebs)! We replaced the carpet in the lounge a year ago because the one put in were very cheap and worn (brand new when we moved in but after 7 years of traffic etc and cheap carpets) so we spent over £1k on a lovely new carpet, funnily enough that wasn’t moaned about! The oven was professionally cleaned, and even our neighbour saw the landlady and she commented how lovely and clean the oven was but yet according to Rebecca, it’s full of grease and grubby, she loves that word “grubby”, a couple of frying pans were accidentally left and they’re wanting to charge us £10 to remove them ????we even left special damp paint for the walls as thought landlord could use that, and now being charged £10 to remove those! we were out of the property 2 weeks before keys were handed back, garden was all clear of dog poo but obv at some point a cat had come in and done it’s business, £20 they want to charge us for the disposal of it…..think I’m in the wrong job!! It’s all being contested so we will now wait and see, but again, PLEASE AVOID THESE AGENTS ALL COSTS IF YOU PLAN ON BECOMING A TENANT!!! They’re just outright liars and will leave you feeling angry and frustrated!
27th Jan 2023 (1 year ago)
T Batterbee
This is the worst estate agents I've ever dealt with . Rude and inconsiderate! I turned up at my house to find the estate agent already inside without my permission and I also told them about an ongoing shower issue that when they sent their own plumber out still wasn't fixed! I then had a power cut to then find a flood in my living room and boiler room where I slipped and injured my neck and now can't work for 8 days! I've rented properties before and never had a single issue , I refuse to deal with them now and will only deal with the landlord. I had no TV airel point when I moved in either as that also wasn't connected and the heating didn't work downstairs. I will be happy to find somewhere new as the customer service skills don't even exist here.
4th Jan 2023 (1 year ago)
M B
There's no point repeating what others say about rude and ignorant, I can only agree with them.
30th Oct 2022 (1 year ago)
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